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    Hill Property Management

    5.0 (1 review)
    Open 7:00 am - 9:00 pm

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    1 day

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    100%

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    5 months ago

    Carson did a super great job on my lawn. He's professional, and thorough - I'm very, very happy! Highly recommend!

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    Heartland Lawns

    Heartland Lawns

    (43 reviews)

    West Omaha

    Easy to reach office. Prompt response, arrived within 24 hrs. sprayed weeds in question, and of…read morecourse, FREE of charge as a 'followup visit..

    First of all, this company is no longer locally owned. If I could give them a zero, I would…read more We've had them for 5 years and have seen a continuous decline in our yard. Each and every year we have had various people come out and say it's either the heat, just the year, too much rain, not enough rain. We have 6 treatments per year and every year we lose more and more of our grass. They always say, " well.. my yard looks like this too." None of my other neighbors are having these issues and they do not use services. In fact, they just mow and water. That is all. So a week ago, they sent a manager named Ray who stated it's probably rabbits eating your lawn, just the weather.. asked Ray if he could clarify it was a fungus as one if the techs earlier in the year said, he just said I dont know. We can aerate and seed." I said "we do that every year and it keeps getting worse." After that conversation that went nowhere, we called out 2 other companies to come and verify what was going on with our yard. Both said fungus in certain areas and mentioned grub because the grass is dead and has no roots. Other areas are silverish and slimy. We decided to start pulling up some of the areas of grass to prep with top soil for aeration and seed and found a TON of full sized grubs in multiple locations. Supposedly, we've been treated for these for almost 5 years! Highly doubtful! So after a ton of research and conversations with other companies, we called Heartland back and asked for a higher manager to come out. They sent Kevin, their Quality Control manager. Kevin came today at 9:30. I cannot say enough bad things about Kevin. My oldest daughter was here and witnessed his treatment of me as well. He came up the driveway with an attitude and condescending demeanor from the moment he stepped on my property basically asking why he was here... I walked him through the scenarios above and stated that I wanted clarification as to what was going on with our lawn, explained how long it has been going downhill and everything that has been said and tried. I didnt tell him that I used AI and also had two other companies out to verify. Kevin proceeded to blame me and my husband for mowing wrong (absolutely not the case), stated we must be watering wrong (also not the case).. we followed their recs on all to a "t." The jerk then asked if he could see our lawn mower (just had a tune up and new blades) and he said "ahh well there's the problem.. you have an old mower." Also, not the case. Four years old and well taken care of. Then came the same old line they all use "it's just the year, mine looks like that too." Every single Heartland rep uses and used this line. I then told him what I knew. I said its needs Dylox to kill the active grubs. It needs to be treated for fungus and needs aeration and seeding. He got mad. He then stated "yes, its a fungus and can't say anything about grubs unless he looked." I had already told him we dug up tons making room for new sod. I asked why nobody ever recommended fungicide as that is a service option and stated, well that's a $500 program." I stated, "so? We would have payed that to save our lawn had we known!!" Then he said, "I don't recommend that program, fungicide doesn't work anyway." Then I was mad and said, "so you are basically scamming people then." He said I can do Dylox for the grubs you say you have (after I brought up Dylox) and give you some seed and do another weed treatment. What more would you like me to do?" After blatantly blaming our mower and water and rabbits and weather, I just asked him to leave, I wanted nothing further from them. My daughter was so upset with how I was being treated and I was shaking mad. I've never been talked down to or condescended so aggressively in my life. Maybe because I am female and had done my research. I called back the office to complain and they backed him as one of their best. If that was their best, that company is disgusting and has some of the poorest customer service skills in the Metro. I would also venture to say we have been scammed. Take that for what it is worth.

    Hill Property Management - lawnservices - Updated September 2026

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