excellent customer service with a very wide variety of products!! staff is always helpfulread more

Asshole security guard wouldn't let me in wanted to close early. Was still a car in drive thru.read more

First time here. Found entry and service to be friendly and efficient. Process felt better than I'm…read moreused to. Prices seem a little high but hey.... I've been to far worse.

What a fun and knowledgeable team! They are trained to help whether a novice or professional …read more Love this group!

My go to shop for vapes, kratom, and additions to my glassware. This shop has so much to offer and…read moreit feels like im walking into a toy store for adults, they have gift bags, good prices, all the gear you need, and a friendly staff. The people that help me get what im looking for always great me and give me a good parting as well, its all ways god bless you, and good night. If I could rate over 5 stars I definitely would. Thank you to the people of vape and smoke zone!

Hands down best place to go for all your smoking needs! Not often that you find a place that has…read moregreat customer service and goes above and beyond! My first time there I met Selena, I explained what I was looking for and she took the time to explain everything to me and offer substitutes since my usual brand was discontinued. I've been back multiple times since and every time they've given great service and perfect recommendations! I called one night checking the time they closed to see if I could get there after work before they closed and they offered to stay open an hour later just to make sure I got what I needed. Like I said above and beyond customer service! I've recommended this place to everyone I know and they've all had the same great experience I did. They also have a customer loyalty program where you buy 9 and get the 10th for free!!! Go check this place out and I promise you won't be disappointed, but it will become your new go to place!

Service was fine but the selection of cigars was pretty limited. Pricing was fine but doubt I'll be…read moreback

Best smoke shop ever. We love it here. Reasonable pricing and everyone is so kind. They have vapes…read morebongs and anything you need to smoke. Go here!

the employees are amazing and so nice. I've been there so many times and everyone is knowledgeable…read moreand helpful. 10/10 recommend!

I've been to this location approximately 7 times in the past two months. The first time I went I…read morespecifically asked for a NON-MENTHOL Apple salt e-liquid. Costal Clouds Chilled Apple Pear was recommended a brand I never heard of.. I decided to try it and asked again if it was menthol I was told it was not. Well, I got home and found out it was. I went a second time a week later.. This time I was helped by a woman who was filling in from another store in Cherry Hill. She explained that anything chilled is menthol.. She also explained the Smoke Cartridges when using salt liquids work best with the Mesh Pods. She was professional, knowledgeable and knew everything about all of the items /products I was interested in! Yesterday I called and asked for the Nova 2 smoke mesh pods. I was told they would be in stock today. . I called today and a extremely rude gentleman told me that they don't have the PODS or the Liquid.. I asked him how much the Caramel Salt e-liquid was. He was rude and said " I can't give prices over the phone" . He must be new or just too lazy to check the price as everyone else has given me the prices over the phone from this location in the past. . I wouldn't have to ask for the price if they didn't change every single time I've been there. After today's experience I won't be going back! I think the No name salt liquids this store sells are way too high. Most Gas stations who carry the same brand-liquids charge 6.99-9.99. My vapor store.Com sells top of the line salt E-liquids, like Connoli, The Beard, Pods, Nova 2, & 3 starter kits etc.. a lot cheaper. This Puff and Pipe location isn't consistent, stock is almost always out, workers don't seem to know much , the employee turn over rate is extremely high, it takes forever to get someone to answer a simple question or check you out, prices are ridiculous for base liquids nobody's ever heard of. Don't waste your time or your money.. Instead shop at Myvaporstore.com. This place won't be around much longer!

Lately the Buds have been no good. CHECK YOUR DATE ON THE…read moreCONTAINER BEFORE YOU LEAVE THE STORE -if the date is a week from being bad ITS BAD ALREADY -DONT LET THEM SELL YOU TRASH- (If it smells like tea, taste like tea or has barely any smell OR no smell unless you break it open , ITS 100% BAD) -HOLD THEM ACCOUNTABLE -ask for a newer product date. -they are selling out dated weed and also bad quality weed as well. So let me get this right : Medical: gets the newest dated buds & Recreational: gets the old, out dated and possibly molded (moldy) buds/weed. Nice!!? The vapes have been the same, lack luster at best. It's pretty much bodega placebo illegal garbage and not what you're paying these expensive prices for. Not one of the many vapes I've purchased have been made to the standard and quality they should be at. SIDE NOTE: THE STAFF NEVER A PROBLEM always on point doing their jobs as tenders. At no point at any time where they an issue. They always went above and beyond. Someone at the top is slipping.

I want to update my previous review. Brotherly Bud reached out to my husband the same day I posted…read moreand were very apologetic about the expired product. They took the situation seriously and immediately worked to make it right. My husband went back yesterday, and they absolutely followed through. They replaced the product and truly went above and beyond to resolve the issue. They also assured him that the expired inventory was removed from the shelf, which we really appreciate. Mistakes happen, but accountability and customer service matter, and they handled this the right way. Thank you for making it right. We will be back!

It's been 3 years and no business has still be this rude to me since then. I hope the incompetent…read moreowner remembers that. They don't deserve anyone's business have a great day!

Good selection of vaping products and CBD. Staff is knowledgeable and does not pressure you to buy…read moremost expensive product like many places do. Vape bar has good selection. Prices on par with other vape shops but Pure Puff does have frequent sales, check their social media before stopping in to see what offers they are running.

great service, always has good recommendations. everyone is always nice and have a good reward…read moresystem

Place is great! I would come back any time. Very kind staff, good products. Good location.read more