Nick and Hightower Service were excellent and great value. I put in a service request for my Carrier AC around 3 pm and requested an appointment 2 days forward. Within 45 min got a call from Tim saying he could send a Technician today around 4:30 pm. I had two other HVAC companies out, one said my thermostat was broken and I just needed to replace it but wouldn't replace it because it was a Carrier he suggested calling someone for a second opinion. Another told me it was needing a new compressor and capacitor and because it was a Carrier that would cost over $6,000 or replace the entire thing for $15,000 Nick came out was up front on everything: pricing, expected time spent, what he thought the issue was initially, once he figured out the issue he explained what he would do and offered his understanding of where other HVAC technicians went wrong diagnosing the AC problem. The Carrier website has a list of service providers and I went with them because of their rating. I rarely do reviews and only because i feel strongly positively or negatively. Recommending Technician Nick and Hightower easiest thing I have done for the past two months! read more

Hightower has always done a great job for us! Melvin was our service tech today and he was kind, courteous and efficient!

Benjamin serviced the unit. He did a thorough inspection and explained the situation with the unit. He was informative as well as polite. Excellent service as always. Thank you. read more

I was never happy with my old system. Certain areas never cooled enough and it seemed like the system was running all the time. When one of the units went out I thought it was time to fix the shortcomings. First, Hightower did a heat load assessment which determined one of the units needed to be a larger capacity. Furthermore, they determined both units needed increased draw capacity. New units have been installed. Crew was great to work with. They corrected a number of little issues from the last installation. Added airflow is pushing a lot more cool air out making the house more comfortable while the units are not constantly running. Bottom line, I'm thrilled! The units work great. They're quieter than the old system. Hightower has been servicing my units for about five or six years. Hightower completed the installation, not a subcontractor who will never see the units again, let alone maintain the units. read more

Our A/C drainage line was clogged, resulting in a wet floor. Hightower came out later that day and resolved the problem. Always reliable...always professional. I've had a maintenance contract with them for years. read more

Abraham did an excellent job. I recommend Hightower. I have been using their services for years,

Superior company from the initial contact with Tim to the truck leaving the driveway. We use Hightower for the biannual service of our HVAC systems. Our service technician, Orbin, informed us of a recent problem noted with rodents and squirls. These critters had shredded our ducts, which answered the high electric/gas bills. This significant issue required other companies' expertise and involvement. Hightower's electrician, Nathan, handled the electrical inspection once the animal & insulation removal had been completed. We were grateful the wiring was not compromised! The replacement of the ducts was installed by Abraham's team from Hightower. After much coordination and effort, our issue was resolved. We thank you, Orbin for saving us from a potentially dangerous problem, and we thank each and every one at Hightower Service for seeing us through this nightmare! JOB WELL DONE!!! read more

I would not recommend this company to anyone. While they did correctly diagnose the problem in my AC Unit (there is a leak in the evaporator coil), they provided me an estimate for repair that is over double the highest national average price of $2,400 and the $2,500 price I have received from other suppliers for exactly the same service. Their quote was $5,101 (Please see attachment). When I requested a breakout of their cost, they refused to provide it to me. Additionally, when I asked the service technician if it would be better to replace the whole system, or just replace the evaporator coil he stated that a new system would cost anywhere from $12,000 to $15,000, and therefore just recommended replacing the Evaporator Coil. I have since obtained written quotes from other companies as follows: - New 2-Ton 15.2 SEER2 Carrier System for $5,780. - New 2-Ton 16.2 SEER2 Lennox System for $6,780 and Tax Credit of $600 - New 2 Ton 15.2 SEER2 Trane System for $7,180. - New 2 Ton 15.2 SEER2 Lennox System for $5,900. I strongly believe that no one should use this price-gouging company! read more

Hightower Service - Heating & Air Conditioning/HVAC Near Me - Arlington, Texas

Same day service in a very busy time AND an incredibly nice, thorough technician. James was knowledgeable and went above and beyond to fix our problem while he was here. He explained exactly what the problem was and went out of his way to fix it while he was here. He made sure to clean up after himself and even offered to change our filters and give us some advice on where we could get better custom-sized filters. He's a class act and we're very appreciative. read more

I just had my summer air conditioning checkout done. I have used Hightower for a number of years and have never been disappointed in their service! One of the reasons I have a yearly maintenance agreement is due to the high quality of service and the professionalism of their personnel! They are timely, professional and recommend any needed additional services in order ensure I get the maximum efficiency out of my heating and air conditioning equipment. I would highly recommend them to anyone needing heating and air conditioning service!!! read more

As always, Hightower came through for me on a hot Saturday evening when the AC wasn't performing as it should. I called and within the hour the technician was here. And less than an hour everything was working perfectly. And the "emergency" service call charge was more than fair!!! Way less than I expected. Hightower had already earned my business before tonight. But tonight just reassured me why my family won't use anyone else!!! read more

Wonderful service! Professional, courteous, explained new products and time efficient! I will ask for Phil to come next time, he was great!

Hightower has serviced our A/C for many years, and the technicians have always been pleasant and efficient. I am especially pleased that they will describe any issues or potential issues in detail, and have always been able to fix the problems. read more

Great! We have used Hightower for many years and they are the best. Phil and Robert were professional and explained everything thoroughly and cleaned up afterwards. Recommended! read more

First, I called at nearly 1p today, so of course they scheduled me for the following day. With an added opportunity to be called back today if there were any other scheduling changes with others. As luck would have it I did get a call from Hightower about an opening in 30 minutes or so of that call. Completely delighted with this opportunity and Nick showed up in 20 minutes or so. Got right to work immediately. He checked our equipment both inside & out then took care of our issues in about an hour. Hightower has always treated us right and have been honest about the repair process. Highly recommend this company. read more

Phil was our tech. He was very good. Offered a simple solution to an issue we had and didn't try to sell something we don't need, which is very prevalent these days. read more

I received 2 quotes to replace an older Trane HVAC. The Hightower quote was the most reasonable and included a few extras. They told me what they were going to do, when they were going to do it, and kept their word on everything. The installers showed up on time and worked nonstop all day to install the system before the worst heat of the day, which is no small feat in July in Texas. I HIGHLY recommend this company. (And so far, I highly recommend Carrier over the Trane system I had. Much quieter!) read more

Our air conditioner went out late one afternoon Hightower sent someone out immediately. He arrived within 30 minutes. The problem was diagnosed quickly, new motor found promptly and came the next day. We are so pleased with the expert and professional help from Nick. He and Mike really care and take excellent care of their customers. read more

The Best Around! We "fired" our previous HVAC maintenance provider over a year ago and switched to HSI, and we're so glad we did! Our experiences with HSI since then have all been excellent -- from our initial contact with Carlos and John in the office, to the technicians who have come to our home. The tech who serviced our system today was Brandon Crocker. He was prompt, professional, friendly, and informative. He took the time to explain what he was doing, what was working well, and what might need servicing or replacing in the near future. He also told me about HSI's new financing program. I'm totally pleased with HSI, its employees, and its service read more

Air conditioning went out on a Saturday, leaving us with an indoor temp of 87 degrees. We called our Home Warranty service, only to be informed that the company they selected didn't work on Sundays. Fortunately my brother-in-law recommended Hightower. I called on Sunday morning and received a call back a couple of hours later. I explained the situation and they had someone call me within an hour to schedule at time to come by that day. They Tech was prompt, knowledgeable and fixed the AC. I appreciate their quick response and ability to fix the problem in one visit. read more

If you live in the Arlington area and need help same or next day help, call Hightower. Deno came when my breakers went out. It was just a simple reset but he took the time to teach this first time homeowner (me) how the breaker works, why it tripped, and what to do the next time it happened. Plus he didnt even charge me the full first hour. Deno was very responsive, respected my home, and was straight up honest. A few days later my AC went out. I called at 2pm and the call taker said, "I can have someone out first thing in the morning or this afternoon. Which do you prefer?" I chose same day and Justin came to the rescue. He found the problem, recommended I did a leak search. To hold me over, he topped off my unit with refrigerant even though it was leaking. He came back 2 days later for the search. He found the leak and invited me up to see. He took the time to inform me about what went wrong, the most likely reason it happened, how to fix the problem, and here is the kicker recommended the upgrade needed to prevent it from happening again. Justin kept me in the loop every step of the way. He was honest, respected me and my house, and I can tell he truly cares that I am comfortable in my home. Mr. Hightower, your company has earned my business because of Deno and Justin. Those two are keepers sir. Dont lose them! read more

They responded the same day we called, but price gouged us on the part needing replacement. I found the same part on Grainger ranging from $530-$730 tops, and they charged us $1700!! just for the part. Shame on Hightower for that. read more

Since writing my first review in 2017 we have purchased three more units at two additional properties from Hightower. They continue to give great value for money (which is different than being the cheapest) and deliver perfection at every encounter. To say that a business has never disappointed me once in well over 150 service or semi-annual maintenance encounters and 9 major purchases since 1996 is about the best endorsement I can give. Mike, Jeff, TIm, James, Diana, Dena, Nathan, Joe, Alex, and all the other folks who have been out to our properties over the years - keep up the great work! Wishing you much continued success. John Hightower - great job - a legacy achievement. read more

Yes! Yes! Yes! I was referred to this company by another electrical company who was completely booked. The day I called to request service I got an immediate call back and scheduled my appointment. I'm a new home owner so I'm still doing repairs and maintenance from my home inspection so I had a list of things to review. My appointment was scheduled first thing in the morning and I got the call that they were on their way before 9a. My visit ended before 11:30a and we looked at all outlets in a 4b, 2.5b townhome including the garage and attic. I can't compare prices but i feel for the amount I paid, the work I got done plus the customer service....it was worth every penny! read more

Hightower fixed some issues with my system caused by my previous vendor and convinced me to buy a maintenance agreement with the incentive that they have a "no fee guarantee" which basically eliminates travel and emergency call fees. The good news is that I haven't had any major issues in almost a year.. the bad news is that as soon as I did have an issue, they told me that they are discontinuing the "no fee guarantee". They gave me a myriad of excuses why they were discontinuing it, but none of them made me feel any better. Less than two months after a routine maintenance, I started to hear a hissing noise coming from one of my intakes. It turned out to be a loose blower wheel. I don't blame Hightower for this, of course, but I am certainly skeptical about this happening so quickly after a thorough maintenance which specifically included inspection of the blower wheel. The technician said that it is not impossible for a blower wheel to come loose all of a sudden, but my research into loose blower wheel issues reveals that most of the time this happens gradually. They also charged me $307 to replace it, despite a blower wheel for my unit only costing $30 at most. I can't help but wonder whether the price is that high in order to compensate for the "no fee" part of the guarantee. I just wish I could find one, totally honest and reputable company that doesn't eventually try to deceive me in some way. Surprisingly enough, Hightower is one of the few companies that has an excellent rating on the BBB and prior to my review here, not a single complaint anywhere. EDIT: I just received the $307 back from Hightower apologizing for my inconvenience. While I appreciate the generosity, I consider it more of a coupon for 4 free travel fees. I would have been fine if they kept that and just told me they wouldn't ever be charging me any travel fees as long as I perform the repair. Their office is literally a 10 minute drive from my house. read more

Excellent company! I was impressed with their professionalism and especially Tim's. I will definitely be calling them again if I encounter an issue with my AC. read more

Hightower does a phenomenal job. We have been using them for years. They are reliable, dependable, and always give fair pricing. Also, when we have had issues during the summer, they have always been able to come out in a timely manner. read more

We recently had to have our AC replace and Hightower did a great job. They came out quickly for our quote and they did a great job with the installation and communicating with us throughout the process. They exceeded our expectations. read more

Just had a Carrier furnace/air conditioner system installed by Hightower. As you can see by my rating, they did a superb job. Professional and thorough adding many improvements over my old Trane system. Competitive pricing. When I got the bid from Hightower they spent a lot of time explaining what I needed and what I would get. Previously, a major company in Arlington basically took no time and simply told me how much it would cost for a direct replacement. read more

Service man was on time and efficient but charged me $1350 for a $135 bill. Debited out of my account same day. Taking 5 days for refund. Will probably not use them again. read more

I have used Hightower for both my business and residential services. They have saved me countless hours of chasing the lowest price (which usually isn't). There techs come equipped with the tools to do the job. And if they don't have the part, they have a support team bring the part to the location. Their techs and support team make the company. read more

Jeff West was awesome from the start. Orbin, Alex and Julio were very courteous and hard working. Our house was left in the condition it was in before they arrived. I would recommend Hightower to anybody in need of A/C service read more