We love this daycare and so does our dog. They treat him as if he were their own, and he sees the staff as part of his loving pack. He has such a bond with them and see them as extended family. I never met more attentive and loving daycare staff as I have here. They know our boy and know his every needs and there is no where else I would trust him staying at. Thank you Hightails for loving and caring for our boy for all these years! read more

3 minutes ago I never meet anyone more loving and kind, they take so much pride and love in what they do, they are like a second family for my two little dogs I would never take them anywhere else. They also foster rescue dogs and provide them with a safe and loving environment,they are true héroes, thank you for your kind loving work. Sincerely Beatriz A. read more

I would normally have given this place more stars because we have had great service with the grooming department. However, this company owes us $250 deposit money for boarding from our cancelled vacation due to COVID. My husband has talked to the owner and she initially said she would send us a check within 30 days. Here we are 120 days later and now no one will return our phone calls or emails. I will be contacting the BBB and disputing the charge. Beware. read more

My two Frenchies have been going here since they opened. Leigh, Kyle, and staff are the best at taking care of your pups while you're at work or on vacation. My pups say two paws up for Hightails Hideaway. It's their home away from home. I met Leigh Casino when she worked at another doggie daycare that is close to my house. She was the reason that I felt so comfortable leaving my pup, Chloe there. I knew Chloe was in good hands and that she would take the very best care of her. I have never been let down. I now drive out of my way every week so that my pups can play at Hightails. Even though there is a place much closer to my house, I go out of my way because of the special care that my pups get there. They know all of the pups personally and make sure that all the pups have a safe, happy playdate. I have recommended Hightails to many of my friends and have had many of them who are now clients as well. Hightails represents all that I love about dog loving people. They put the dogs best interest above everything else. They promote positive dog training techniques and offer classes at night. They promote rescue and always lend a helping hand. If your dog is social and likes to play, this is a great place for them. I highly recommend Hightails Hideaway. I have no worries when I leave my pups there. read more

We brought our golden retriever to Hightails Hideaway for years, both for daycare and long vacations. Leigh and her staff always took such good care of him. It's a really nice facility and the staff truly care about the dogs and their owners. They post pictures and videos often, so you can see what your dog is up to. Ours was always excited to get there and start playing! He always came home healthy and happy. I'd highly recommend checking it out if you have a dog in the Chicago area! The dogs do interact with each other a lot, so if yours gets nervous around other dogs or doesn't get along with them, it might not be the best fit. I believe they separate the larger and smaller dogs for playtime though. read more

I must say that I've never written a review on Yelp before, but have benefitted from reading the reviews of others. We have never been so disappointed with a boarding facility. Our first impression of the facility was that it was so nice, clean, comfortable non-cage like sleeping arrangements for the dogs. Our one year old boxer tried staying there for 2-3 days twice before we tried leaving him for 1 week for our summer vacation. The short stays went rather well and he did come home exhausted from the daycare play as other reviews mention. However, when I picked him up after a week long stay, I immediately noticed his collar was loose and he had major eye goop. Once I got him home, we looked him over further and found irritated skin beneath the eye goop, horrible looking ear, puncture wound under his chin, and a very sore looking toenail that I thought was torn at first. Several skin abrasions, he was an absolute mess. We took him to the vet Monday morning and confirmed the eye conjunctivitis, ear infection, puncture wound, and a toenail bed infection. We went home with 4 different medications and tried to nurse him back to the healthy vaccinated young dog that we dropped off. He was lifeless for most of the week, and THEN developed kennel cough (diagnosed by the Emergency Vets wee hours Sunday morning) as symptoms appear 7-10 days after exposure. That was the final straw, so I wrote a very cordial email stating the facts to owner Leigh Casino. In her email reply, she never apologized but rather turned the questions back on me asking how much he normally ate, was it diagnosed infectious bronchitis, and promising to get back to me with further information soon. Guess what? Haven't heard from her. Furthermore, booking the reservation with her son required repeating the dates of our vacation multiple times, a handwritten calendar, and it was still written in wrong. Somehow they managed to OVERCHARGE me by $50 between our May and June visits upon inspection of my credit card bill. I called to rectify that and never requested anything beyond the $50 credit I was due. When I called to check on our dog on day 3 of the week long visit, I was told by a "former vet tech for 10 years" that he was drinking a lot and probably diabetic. Their website claims that overnight boarding includes full day daycare...at some point a judgement call must be made to either allow half/day play or no daycare if they see a dog is declining. Boxers don't withstand extreme heat well and I have to believe that he was obviously declining while on their watch to be in the condition he was at pick up. It's shocking to me that there was no offer to compensate my credit card some amount after my contact to them. By the way, the credit card was "on file" and charged without me handing it to them/signing. Please do think twice before using this business, if you can even call it that. Denise C. read more

I also typically do not write reviews on Yelp, but I wanted people to know about this place. (I had to go write a few positive reviews of other places too - because there are many good places out there). We brought our puppy there for daycare. It was going well and we bought a package of daycare days. She is a rambunctious puppy and I called and also asked daily how she was doing. I wanted to know if she had any behavior problems. I wondered if she may be nipping at dogs more later in the day because she stayed till past her typical dinner time. But every time I picked her up, they said "she did great", "she was snuggling with one of the workers", "all was fine, no problems". And again, I asked this EVERY time. She went for 9 days total. One day I went to pick her up and the person told me that she had misbehaved and was nipping at other dogs, so she wouldn't be allowed to return again. They would refund our days. Why didn't they call me that day to come get her early? Why didn't ANYONE offer feedback so I could've tried to help? - if I'd brought in her dinner, it may well have solved the problem. While she is not a perfect puppy, I would think they would have methods of working with puppies to help them more. She passed her puppy training class one week after this, and is doing just fine at the dog park playing with other dogs. I wonder why they couldn't offer solutions to the problem or support - rather than just kicking her out with no chances. People are shocked at the dog park when I tell them she was expelled from doggy daycare - as they watch her interact with their dogs. All puppies are full of energy, and ours doesn't have a mean bone in her body. How disappointing that they don't have the ability to be a support for the money they are paid. It also was not as if they had a "full house" on the days she was there- actually there were very few dogs. I can see why that is the case now looking back. Very disappointing. read more

I was very disappointed with this daycare. I took our bulldog Rocky here for his initial assessment. He failed because of his mounting (he's a male dog). I was very polite and understood their policy. I picked up rocky 10mins after Jessica called to let me know he had failed. I was than promised a refund of my $25 half day fee. I have never received this fee. I have called probably five times with no call back. It has been months now. I will not be calling again because they are obviously not going to honor their own policy. read more

Great staff and Owner, very accommodating, very nice facility.

Very strict and takes high precautions in dog behavior. Is it a very safe facility. Been taking my dog here years with no injuries nor bad reports. Not every dog is accepted. read more

I don't usually take the time to write negative reviews, but I feel this bares warning to others. While clean and generally friendly, this facility has poor communication and zero accountability. If there is any sort of issue, you have to talk to the owner who will NOT return your phone call or email. The employees cannot or will not help you. We started going to HH a few years ago and there was an issue with him getting bitten the first time, but things were fine after that. We continued to go off and on for the next couple years. I took my dog this past week, after not having taken him for a while and nothing was mentioned to me about paperwork being an issue and requiring him to be in solitary all day. Four and a half hours after I dropped him off, I got a call about him needing updated paperwork, so I called the vet and asked them to send it over. I called them a few hours later to make sure everything was ok with the paperwork, and they couldn't find the vet's message (it was in an email), so I said I'd call again. When I picked him up at 5:30, he was in solitary and I could hear him howling and crying. He is a rescue and cannot be locked up away from others. This was explicitly told to them from the beginning. He was there from 7:45am - 5:30pm with minor breaks to go outside and play. That is not what I paid $30 for and is unacceptable, so I asked for my money back and they have refused. I understand needing paperwork to be current and did take care of it right after they told me, and I would have taken him home if needed. They had AMPLE opportunity to communicate at pickup, the lunch phone call, and the afternoon phone call to tell me that would be the only option. I asked to speak to the owner, Leigh, who never returned that request or my phone call. Today, when I went in, I was told by yet another employee that they couldn't help me and I had to contact the owner. Who never returns phone calls. Her voicemail is also completely full and hangs up on you. I have given them a few days to resolve this, simply asked for a refund, and have been treated like an irrational nitwit. It was mentioned that the employee was new, but that is still not a reason for him to be locked up all day. This is unacceptable. We have ALWAYS had current paperwork, vaccinations, and fecal results. We are not unknowns, we just had not been there for a while. It was suggested to me that if we chose to return, that we should "prepare ourselves to pay an extra fee for another 'meet and greet,' since he had not been there for a while." So, I guess their resolution is telling me to pay extra money for a service I will never again use. I would never entrust my dog to this facility; they used to be great, but have gone completely downhill. The way they treated my dog and myself is unacceptable, and they are unwilling to make any sort of refund or amends. My husband and I own our own small business, and we would never treat customers that way. read more

WOW!!!! I can't say enough about this wonderful place. We are a family who always had a four legged member. When we were blessed with our newest puppy, we were very concerned about leaving her in the care of others. We visited many other pet care centers that were recommended by friends. Nothing we saw made us comfortable. When we called Hightails, they were not only friendly but completely concerned on our dog's well being. It is an extremely clean environment, and they even make video's to show us "A day in our dog's shoes". Our dog has become a family member there and is always excited to get into the car to go. It is a wonderful establishment and would recommend them to anyone and everyone. Debbie C read more

This is typically a very fine place to bring your dog; however, after one bad experience I will never bring my dog here. I was very upset at how they communicated something very important to a friend of mine about her dog. Instead of making it apparent that they needed something urgently, they put her dog in a room by himself. This dog spent the entire day in a room. That is not what was paid for. When taking your dog to doggy daycare, you expect them to have socialization time! You do not expect them to be in a room, whining and howling all day long. I was heartbroken to hear that this lovable and friendly dog was not given the attention he deserved. When my friend tried to get into contact with the owner, it became a very sketchy situation. The owner did not return calls, nor did they make an effort to make things better. Their voicemail box was full so she could not leave a message either. All my friend wanted was an apology and a refund. The staff did not seem very apologetic and did not give her a refund. If I could give this place 0/5 stars, I would. Their treatment of their customers is horrendous and unacceptable. read more

This is a wonderful facility, find the staff extremely helpful and very good to the dogs. I trust this facility, which is very important because my dogs are my family and I want the best for them. I have used some other facilities and they have been just OK. But this place rates by far five stars-if anyone wants more detail or clarification from me to support this facility I am more than happy to give it read more

I recently boarded my two dogs at Hightails Hideaway for a week. My vet reccommended them. My German Shepherd adjusts well to people and had a great time splashing in the baby pool they provided. She does, however, have digestion issues and needs to have her food prepared in a specific way and served in raised bowls. They were more than happy to accommodate her needs and she returned to us healthy and happy. Our small 10 pound mix is a rescue. She does not trust most people other than her family. They were so patient with her allowing her to have the space she seemed to desire. I was told that each day they would take time and sit with her and give our little dog all the time she needed to slowly get aquatinted. Just before boarding, the little dog became ill and we had to send her with medication and on a bland chicken diet. I provided the chicken but when they thought the chicken might need replenishing, i received a text from the owner, Leigh, telling me she was going to buy more chicken as to continue providing the prescribed diet. Leigh would even text me pictures of the dogs, along with updates on how they were doing during their stay. I know they do a lot of work with rescue dogs and I feel they showed such compassion to my own dogs. It is clear to me that the staff at Hightails Hideaway is in the business because they truly love and respect animals. read more