ABSOLUTE NIGHTMARE.
DO NOT USE HIGHLAND PHARMACY.
This pharmacy is run by a grown woman with a high schooler's mentality.
This used to be my favorite pharmacy. I used them for 4 years with pretty much no issues. Sadly all that changed in October 2024. For 3 months straight, there was nothing but issues. Not sure what happened, other than them being audited by the DEA. Suddenly, all of the "rules" changed without even letting people know & getting an attitude when asked questions like "oh, I had no idea when did that change cause I've always been able to do that?" For 4 years, i had no issue paying cash for whatever my insurance didn't cover. They let me do it several times, but apparently that changed and somehow i was supposed to just magically know that they aren't doing that anymore. Uh, OK, how? The woman was extremely hostile, rude & argumentative when asked ANY reasonable questions. Around the 3rd month of dealing with prescription & insurance issues (that THEY CAUSED!) I noticed they were screening my calls. If I called with my normal number, the phone would either ring endlessly or they would pick it up and immediately hang up. In order to get them to answer my calls, I had to resort to dialing *67 before their number, so my number came up as private. What do you know, i got an answer every single time that way. It was as if the pharmacy was run by an immature child. Ultimately, they decided out of nowhere that they weren't going to fill any of my prescriptions anymore. OVER THE ISSUES THEY CAUSED!! They didn't bother to have the decency to call and tell me they were refusing to fill my medications. Instead, they just let my prescriptions sit without saying a word. Leaving me to call several times in order to FINALLY get a bs answer. The woman in charge never bothered to return my call as promised. All they would even say is that "there's a note on your chart and it says we're discharging you from the pharmacy." How is it MY fault that YOU screwed up?
So, punish people that have loyally patronized & recommended your business for 4 years because YOU guys screwed up & billed my insurance wrong & messed up my medications for months?! Seems totally fair & just. The woman running Highland pharmacy needs to pull her head out of her ass and do better. I have never dealt with such unprofessional behavior from ANY other pharmacy. I would NOT recommend these shady people to ANYONE. read more