Went MM H because my Dr, thinks they have best MRI in the north country…read more I am claustrophobic and was dreading this scan for months. Techs name was mickey like the "mouse" She put me in the machine feet first so my head and arms could stay outside. explained the whole procedure and allayed most of my fears. stopped the scan to check on me twice and put padding under my bad shoulder to alleviate the pain from not moving. was over in an hour but seemed like short time. if I have to have another will definable go to MM H Ron

So I went to mmh because of kidney pain the unprofessional doctor came in and said nothing's…read morewrong with you so get out now No discharge papers, no nothing. like what? So my insurance is getting charged for a unknown amount of time ? So I went to Potsdam ER couple hours later and come to find out I have kidney stones!!!!!!!!!!!!!!!!! Thanks mmh

He is an incompetent hack. I got Marsalis from poor surgery practice. I was rushed 2 Saranac…read more Had 6 extra surgeries. Now I live with pain. Thanks a bunch. He is a terrible doctor and less of a person.

horrible.. food was not edible they are so short staffed that patients were left in depends for…read morehalf hour to 45 minute.. every time button was pushed for help it took long time.. when being discharged I was not given my meds.. all the supplies I needed to go home with were not given to me as they claimed.. I feel so sorry for residents stuck there.. there were a few people aids that are probably the only reason they are still open they are so over worked..

Nursing homes are never good enough to care for our loved ones; we choose them because we are…read moreunable to provide this important care ourselves. Unfortunately, with so many elderly or sick needing care, our facilities are overloaded and because of financial stress, these homes are understaffed and the workers are unable to provide extensive individualized attention to the patients; they take care of the regular daily needs of that many people in as timely manner as they can, but it's not always consistent. St. Regis runs into these same problems, but given the number of elderly the aides are attempting to care for, most were focused, attentive to basic needs, and without question were very fond of their patients. My mother was a patient there for about six months before she passed away. I visited almost daily to make sure everything was in order, and the staff knew me by name and always spoke with me, though I wasn't always notified of changes in Mom's care. She did experience some wait times when she needed help to the bathroom (though in fairness to the workers, the call bells seem to be ringing almost constantly there because of the number of residents on the floor). On the positive side, my mother never had problems with bedsores, the aides pushed her to keep doing things for herself, they washed her regularly, and her clothes were changed morning and night. I did have some problems with losing some of her clothes in their laundry, though her other personal items never disappeared because of theft. My complaints were mostly with meals (again, though, they had a lot of people to feed). Although my mother ate very little, I found a few of the meals to be pretty sketchy (cottage cheese and canned fruit salad on one of the coldest days of the year, or all fried food for a meal). On the other hand, they did an outstanding job with Thanksgiving and Christmas meals; these were full celebrations for friends and family as well. In addition to this, I ran into some problems with Mom getting up on her own and trying to walk, which resulted in her falling and breaking a bone on one occasion, and hitting her head on another. More consistent attention to the patients might have prevented this; the ringing bed monitor alarms aren't always attended to in a very timely manner. This in part, again, was a function of lack of staff but also of the long hallways (I believe the facility was a former motel), meaning it took extra time to respond to calls. The facility itself is bright and clean, and the atrium is a pleasant room where staff members arrange for music programs, exercise, and bingo on a regular basis. I noticed no odor in the facility, which I have found in other, lesser homes. In addition, visitors are allowed to bring pets to visit, so I was able to bring my dog in to see her on a regular basis, and this cheered up many other people who saw her. Given that North Country has few nursing home options within reasonable driving distances, I think St. Regis did as good a job as can be expected with the resources available, and I do miss some of the staff members there, with whom I talked on a regular basis and who were very fond of my mother.

Dr Luis Canales is the absolute best! He has saved my life twice. He takes care of numerous of our…read morefamily members. He is a brilliant GI. His entire staff work great together. Friendly and extremely helpful. Great bedside manner, straightforward communication skills. Forever grateful for Dr Luis Canales!

From the owner: Luis I. Canales, MD is a gastroenterologist in Massena, NY with Canton-Potsdam Hospital. Dr…read more Canales is certified by the American Board of Internal Medicine and received his medical training at the University of Texas Medical Branch. He completed his residency at William Beaumont Medical Center. Dr. Canales has lived and worked in the North Country for many years. He continues to help his patients discover ways to better improve and manage their digestive health.