Wendel is professional, communicative and expedient. He made himself accessible during the holiday…read moreand we have never been more grateful. He was very fair with us on price and explained why, what and how long on repair which made us feel at ease. He is trustworthy and honest! Grateful he picked up the phone and was our resource during a stressor on a holiday. He repair was completed in a timely manner as promised and we are 100% satisfied! Many blessings to you Wendel!

mr wendal Stewart has not fixed my truck . He has $1500 and my truck keys . he refuses to answer me…read moreand give me back my keys and money.so don't trust him

Absolutely fabulous service, fair pricing, and kind employees. A real blessing to have them be able…read moreto come to me and get things handled in less than an hour during such a stressful time. Highly recommend.

My car sounded real weird on my drive from North Carolina to Colorado. Called an O'Reilly's shop in…read moreSalina and they sent us to Keith. Dropped the car off with him and he replaced by rear brakes, rotors, spark plugs in just a few hours. Super grateful for some help on the road. Car sounds way better and feels safer to drive. Good people, thanks Keith. Highly recommend!

my husband paid to have a frame built over 2 years ago and he never received it. they kept putting…read moreit off and telling him 4 week, 6 weeks or 8 more weeks and now they won't return his calls. DO NOT do business with them. Total SCAM!!!!!

Mobile tech Corey was outstanding. He diagnosed the problem and got us up, and back running in 20…read moreminutes. As a kicker he told us that my prized APU needed servicing. Thanks Corey you are the best from Burgundy Peterbilt.

We purchased a truck was on the road one day and the motor started knocking try to get a hold of…read morethem and they refused to fix it even called their headquarters and they still wouldn't fix it my son got out of the military from the Navy disabled veteran and that's the welcome MHC gave him

Had such a great experience. Disclaimer! Im a girl and don't know shit about trucks…read more Came in to purchase parts for engine. The guy behind the counter was awesome. Advised us that sometimes, specific to our issue, you don't need a new part, you can cut the part before. Again, I'm a girl. I don't know and I don't care. But husband knows, husband cares. So, the $200+ part, got to be returned the next day. Thank you very much. But that's not the best part. Dana gave me, yes, GAVE me an armrest for my seat! OMG. How freaking awesome. Great people here!

Peterbilt of Springfield can suck my ass. Their piss poor mechanics and sloppy workmanship caused…read moreme to sit at a truckstop waiting to get their inefficiency reworked.thus has caused me to lose thousands of dollars as a result. I bet I could have done the work myself fir far less than the over $9000.00 they charged me for their ineptitude

After long drive needing to get gas and wash car windows. Nope. No solution to wash windows…read more Laziness!! Went in to let them know and they were too busy (they weren't) to even acknowledge that I was at the counter. And men's bathroom was disgusting.

Easily accessible off the main artery leading from Missouri to Oklahoma. Variety of drinks. Fast…read morefood like burgers, hotdogs, and chicken. Dessert coolers with pies and donuts. I noticed there were some traditional Indian snacks too, such a as mango lassis and gulab jabun (Indian fried donuts). Though not open at the time of my visit, this travel center often has a restaurant that serves Indian food, good by reputation! I would like to try it on my way through sometime! Clean bathrooms, showers available, nice staff.

Imagine getting into Branson Missouri ( never have been there before) you, your husband and 3 kids…read morein tow. Your VEARY first stop after a 10 hr drive, your check engine light AND your VSA light comes on (your not a car savvy family). All Mechanic shops are book solid that you call. We by CHANCE run into Taney's hoping for some help... not only did they fix our van on the same day (But also gave us a rental to get us by until it was ready)!! Amazing service, and genuinely good people! The lobby was clean and had water, coffee, a place for my 4 year old to play! Justin and Jeff thank you again!

Had an alternator go bad while traveling. Got us back on the road within a few hours. Great…read morepeople, great service!!

Subject: Request for Assistance and Compensation - 2019 Kenworth Transmission Replacement &…read moreWarranty Concerns I am writing to formally express my concerns and request assistance regarding the purchase and condition of three Kenworth trucks my company acquired from MHC Joplin in October 2024. This letter outlines several unresolved issues we've encountered with the 2019 Kenworth ("Blue Truck") and seeks compensation for a significant financial burden we incurred after repeated assurances regarding support and warranty coverage. Background: In October 2024, I purchased three used Kenworth trucks through David Guilford. It was clearly communicated and mutually agreed upon that each unit would be financed under separate loans for flexibility in resale, based on past difficulties experienced with grouped loans. Additionally, I requested warranties on all trucks, as we were transitioning out of older Freightliner units with similar issues. The value of warranties and separate loans was thoroughly discussed and agreed upon with David prior to signing. Upon receiving the final paperwork from Paccar Financial, I noted that all trucks were combined into a single loan and no warranties were included. After expressing concern, David advised that correcting this would delay the process. Due to urgent operational needs, I reluctantly moved forward under the assurance that third-party warranties would be provided -- which were never properly fulfilled. Ongoing Issues: Upon delivery, the 2019 Kenworth (Blue Truck) was already in the shop for service in Joplin. My driver picked it up and within 200 miles, experienced ABS warning lights. We were advised to take it to our local shop. We spent $2,500 in labor costs alone to diagnose the issue. While ABS codes were reported, transmission error codes were also detected from the outset. Over the next 6 months, this truck experienced multiple failures and escalating maintenance costs, culminating in a complete transmission failure. We paid $22,000 for a replacement transmission. I reached out in June 2025 to request assistance, given the early detection of transmission-related issues and the fact that this failure occurred within a short period of ownership. Unfortunately, I was told that nothing could be done and was not referred to any higher representative. Additional Context: I later discovered that Paccar issued a transmission failure campaign, but only for larger corporate customers (e.g., Amazon, Schneider). Despite similar failures and known issues with these transmissions, smaller customers like us were not included. One of the 2020 Kenworth units also had a sensor failure, for which partial reimbursement was provided only after repeated follow-ups. Altogether, we have spent over $75,000 in repairs on these three trucks -- a burden that would have been avoidable with proper warranty support or transparency about existing known issues. Request: I am respectfully requesting partial reimbursement or assistance specifically for the $22,000 transmission replacement on the 2019 Kenworth. I believe this is a fair and justified request given: Transmission issues were documented shortly after purchase. A manufacturer campaign existed for similar failures, which we were excluded from. Assurances were made regarding warranty coverage that were never delivered. Our decision to proceed in good faith was based on urgent operational timelines and trust in your dealership's representation. We chose to work with MHC Kenworth and David based on a previously positive experience, and because of the urgency of our fleet needs. However, the financial and operational impact of these failures has been severe, and I feel it is only fair that your dealership and/or Paccar consider providing support. Please let me know the next steps toward resolving this matter. I am willing to discuss this further with the appropriate person or department, and would prefer to handle this amicably without further escalation. Thank you for your attention.

They have a reputation as a very greedy dealership, the worst that I've ever seen, $217.! Hr…read more Its domestic terrorism imo, I'd avoid these guys, my next truck won't be a kenworth because of them, buyer beware!