Fair and competent local repair shop. Highly recommend!…read more..........................................

Car sat untouched for 7 days before a 1.5 hour repair. Never contacted my warranty company despite…read moremultiple requests. Poor communication and complete waste of my time.​​​​​​​​​​​​​​​​

Don't double up your jobs…read more They were supposed to tow my car. They took another call after already putting my car on the truck My car didn't make it to the garage until it was too late in the day on a Friday to be serviced. And this was after I had already tipped the guy. Not like there are a lot of options when you call AAA. Just beware.

During a recent business trip to Lake Placid, we ran into some unexpected transmission issues…read more After asking around, Hoffman's came highly recommended by several locals--enough that we stopped counting. Apparently, they operate almost entirely via text, which seems to be a post-COVID communication adaptation. I explained the situation via text with "Taylor"--though to this day, I'm still not sure if Taylor is a real person or just the automotive equivalent of Siri. I let him know we were only in town for a short time and asked if they could get us in ASAP. The response was quick and honest: "We don't do ASAP." Fair enough. That said, they did manage to get the vehicle in within 24 hours, which all things considered, was pretty ASAP. Unfortunately, the part we needed wasn't available through their usual sources. Fortunately, we sourced it ourselves through our dealer and had it overnighted. When it comes to car repairs, the old saying goes: You can have it good, cheap, or fast--pick two. Somehow, Taylor and the Hoffman's team managed to deliver all three. They got us in as fast as realistically possible, the work was solid (as evidenced by the fact that I'm typing this 1,000 miles later, well on our way back to Reno, NV), and the final bill came in nearly 15% under the original quote. That's a rare trifecta. Dealing with Hoffman's does come with a few quirks, but in the end, they're a small price to pay for honest, competent work--especially when you're far from home and just trying to get back on the road.

Love the place. I…read moreget a car about every 7- 8 years. but service the is great. I think this has been going on for about 22 years.

Mechanic is aggressive will get in your face. As a "head mechanic" he clearly has little man…read moresyndrome. Very unprofessional & touching mirrors with dirty hands. He will rev your engine & rip it around the parking lot like he owns it. The worst part of all is when called out he only escalates the situation and that's why he got his company a bad review on both google & yelp.

They sold me a car with a bad transmission, never returned calls or emails, absolutely the worse…read moreexperience I've had at any dealership, a lemon law suit has been filed. Tom is as spineless as they come

On our return drive home from Upstate Auto, who performed a clutch replacement on my Jeep, we make…read moreour first stop for gas. Pulling into the gas station we heard screeching from the Jeep. So I filled it with gas, and started it and it immediately starts screeching again. We shut the jeep off and it did not restart. After failed tries to start the Jeep we called roadside assistance. We luckily got the Jeep started again so we decided to continue driving home without any stops, but for gas. At the next gas station, the car once again would not start. We crawled under the jeep and found the starter incorrectly installed and the bolts holding it barely threaded. We hand tightened the bolts and knocked on the starter to get the jeep running. When we got home were I could pull into my garage I looked over Jeep fully. We found multiple issues with the service Upstate Auto provided. From damages to absolute negligence, Upstate Auto put mine and my family's life in danger. We found bolts missing from my drive shaft, and the bolts that were still there were barely threaded! We found a broken heat shield on the passenger control arm, we found 3 bolts on the transmission un-tightened, we found the starter was damaged, we found the transmission case was broken, we found exhaust bolts loose (they also charged me for new exhaust bolts and didn't even replace them with OEM bolts), we found clips on sensors broken and the list goes on. On top of the damages, Upstate Auto let us drive off home 9 hours down interstate highways like this! If that drive shaft would have separated at 70 MPH it could have been catastrophic for my family and the other motorist around us. Next I immediately called Upstate Auto the next day they were open and talked to one of the owners. After being referred to their service manager, and per their request, I submitted an email to them with all the damages found with the pictures and I requested an immediate refund. I also submitted this via text to their service manager. Upstate Auto requested that I take the Jeep to a local dealership for repair. So I took the jeep to Fairoaks Chrysler Jeep & Dodge in VA and the total damages caused to my vehicle were $4,212.79. Fairoaks Jeep confirmed all the damages, but told me the damage Upstate Auto caused to transmission case did not hurt the integrity of the vehicle and did not recommend replacing. To replace the transmission casing it would cost $2,442 and looking at the work involved to perform the service I was turned off. So I did not pursue a fix of the transmission case with the full intent to get a refund on the original service for $1942.71 and call it even. So Upstate Auto covered $1770.79 of a total of 4,212.79 in damages and never refunded me for the original service of $1942.71. When I contacted the service manager regarding a refund, he said they did not plan on providing a refund since they covered repairs. When I brought up the fact that they did not cover repairs for transmission case, another $2,442, he said they did not feel they caused the damages to the transmission case and that that could of happened offroading. NOT EVEN A CHANCE! In the photos attached you can see the break to the transmission case is fresh, no oxidation, rust, anything! This jeep sat in upstate New York during their winter season for 2 weeks and the cut/breaks are that fresh!? On top of that, where its broken, for it to have been damaged via offroad, there would have to be other damages to the undercarriage (which there are not, my jeep is immaculate, except for the damages these incompetent fools caused). After arguing with the service manager, he said I would have to talk to the owners regarding a refund. So I requested to talk to the owners and the service manager told me to call back into the dealership and ask for them. Like really? I refused and told him I was no longer doing their job and he needed to tell the owners to call me. Well its been a month and no phone call. The owners never even called me to apologize during this whole process.

I just had my Chevy Volt serviced and cleaned here and this crew is fantastic. Reception/scheduling…read moreis helpful, friendly, proactive, communicative, accommodating. The service itself was A+ -- they fixed the recall, tuned up everything (oil, tires, etc), and the cleaning made my eyes pop. My car feels in like-new condition. I'm really glad to know this place is here for future issues. Would recommend.

I had a service appointment and also talked to salesman Dan Puchalski today, he and all of the…read morestaff were friendly and helpful as usual. Even when they are obviously busy, they do their best to address any concerns. I am a ten year repeat customer, and it is the people at Parker's that keep me coming back. Their location is not exactly convenient to me, but they are worth the trip.

A huge truck ran into me and Rick's did the body work (driver's side fender and headlight had to be…read morereplaced) Awesome job, great personalities and customer service and had to deal with PITA insurance company. Thanks Rick!! You saved the day.

Honest, to the point, treats every customer with respect. Best service in the north country.read more

Doug and Staff are awesome! They stand behind their Cars and especially the full lot of Subaru's…read morethat they Sell in Saranac NY! The BEST! :-)