Had a service and motor rebuilt. Fork tube cap only half way in. Primary chain way too tight. Cams not installed properly. Service manager just did care about the quality of work sent out. I should have just done it myself. I DO NOT TRUST THE REPAIRS THEY DID read more

High Desert Harley Davidson - Top fork tube, cap not properly torqued or installed - Motorcycle Dealers Near Me - Meridian, Idaho

Great experience from all. Especially Ashley and Big ED. My first bike and I couldn't be more excited to take the course and learn a new lifestyle. Thanks! HD read more

Service department SUCKS ! Went in for a tire insulation and they washed my bike, on the way home I noticed water coming out of my stereo! Needless to say they ruined my stereo. Talked with manager in service and not even an apology! They lost my business!! I'll be taking my business elsewhere! When it's time to purchase a new bike it won't be at High Desert Harley ! Not to mention all the hard water spots they left all over my bike. Jeff I. read more

Awesome motorcycles and even better people! I've loved attending their events, especially this year's Motorcycle Season Opener, which was a total blast. The team is incredibly friendly and easy to work with. If I could, I'd give them more than 5 stars! Working with them is always easy. read more

Great customer service, especially in service and clothing and wear. Sales is is great also, friendly and helpful. read more

High Desert Harley Davidson - My 2021 Road Glide CVO. - Motorcycle Dealers Near Me - Meridian, Idaho

Their staff are easy to work with. I especially love working with Brett Roberts. He is very professional in all of our dealings. High Desert Harley is truly an amazing company. read more

WARNING ! If you have your bike serviced at High Desert Harley Davidson DO NOT Have YOUR BIKE WASHED !!! They shorted out my stero system by power washing my faring and will not even look at it unless i pay them ! The customer service SUCKS !!! Totally dissatisfied ! Jeff I read more

Staff was friendly and available if we had questions but didn't follow us around pushing for a sale

High Desert Harley-Davidson has always done a great job with my bike service. The work is solid, the process is smooth, and I know I can count on them. Brett makes sure everything gets taken care of right. read more

I've attended public events at High Desert Harley, and they always bring a great mix of professionalism and friendliness. They're fantastic with the public, super approachable and easy to work with. Their customer service is consistently responsive, helpful, and genuinely focused on making things go smoothly. Brett is by far the best. read more

Mikaylla, Sav, and Abbey. BEAUTIFUL and GREAT sales service with a smile. Triple trouble for sure. I love it!.

We've had the pleasure of working with Brett Roberts and the team at High Desert Harley for some time now, and it's been nothing short of exceptional. Their deep industry knowledge and genuine commitment to customer service make them an outstanding partner. Whether you're seeking expert guidance or reliable solutions, they consistently deliver with professionalism and care. I highly recommend them for all your motorcycling needs--they always get the job done right. read more

I was visiting Boise and had an issue with my 2023 FLHXST. Nick made sure I promptly was seen and my bike was evaluated. Gerald was the service tech that took care of the issue and went above and beyond to get me back on the road. Excellent customer service and excellent skills by the Gerald. Highly recommend seeing them for you service needs in the area. Great Job guys. read more

first time buying a Harley, was met with extreme professionalism and all employees were welcoming and helpful. I would highly recommend buying a bike from High Desert. read more

I was trying to make deal with these guys on a 2023 Harley ST low rider, if you look on their site the bike is advertised for 18,995.00 has 4 miles on their website. I send pics of my trade in they come back and tell me they would be between 10 k and 10.5 k on trade and I said okay. I then asked the sales guy the price on the new bike. He text me a total of $23165.04, I asked what are these charges that I have never heard of. First fee is recon fee for $895.00 never heard of that one, Freight $750.00 heard of that one but its normally in the price already. Theft $695.00 I am going to steal the bike from the dealer really. doc fee $499.00 heard of that one, seems very high. I didn't know I was buying a semi... and this is what the salesman sent me on my phone. The sales manager called me and assured me this was not a bait and switch and told him it smells like one. What is interesting, he said each one of those charges are done internally by separate businesses are owned by high desert Harley, so my question is, do they have separate tax ID number and EIN and pay rent on there space like a separate business, and different employees that's a lot of people, interesting. The sales manager went on to say that their rating is in the top five in the country which after the phone call, I am finding very hard to believe. I have a heard nothing but bad about these guys the only reason I even called them is because they had the bike I want in stock and it was out of convenience that's all. I told the Manager, I needed to check with my attorney about bait and switch laws and this guy went off the deep end. His tune increase 10 fold and told me since you are going to your attorney we will not do any business with you (me) ever. I could not get a word in the conversation so instead of being yelled at I hung up the phone. I set here for a min and said how is someone like this still in business. WOW!!!!! Why would you get so up set with someone for getting advise on the law and protecting themselves from scams that are all over the world today. I am not saying that is what they are doing but I want to protect myself. Also, the last I checked, I think getting information on the law was my right!!!!!!!! Just beware of what you are paying for with these guys..... read more

Wow. I have no words for how much these guys mean to me and have been there for me. Some very unfortunate events have happened to my bike and when I took it in, it wasn't looking very promising for me to ride this year.. between Kyle in parts and Levi in the service department they have gone above and beyond to make sure I have reassurance and can sleep at night under these circumstances. Every phone call I received was unfortunate news about my bike but they made sure to keep me in the loop about every aspect and delivered the news very professionally. I know I won't have my bike back for a little while but,, I know the work is in good hands and the parts are exactly what I needed. No better duo than Levi and Kyle thank you guys immensely! read more

Recently bought this 2020 CVO and the purchase process was as expected. I started to experience some issues with my sound system and the service department, "Levi" could not have been more helpful, actually ALL of them went out of their way to help. Turned out to be a factory issue so I decided to reach out to the executive branch of Harley for assistance. In the meantime "MARK" one of the owners of High reached out to me. I honestly can't say enough about this contact, but leave it to say we decided to wait to hear from Harley. Received a call from the Executives rep by the name of "Vince" Case #4109518. He told me he reviewed my issues and in so many words Tough luck good-bye! After owning numerous Harleys since 1982 I was beyond shocked and disappointed! I reached out to MARK who was just waiting for my call. He knew the corporation would be of little to no help. He assured me that I was HIS customer and we would make this right! So here is the owner of a dealership with NO backing what so ever from the corporate level offering to stand by his customer! Who does that? The Corporation is whom you go to when the dealership won't help you! Here we have just the opposite! In just a few weeks the problem is resolved and they have an advocate for life! You just don't see this kind of service in this world anymore. As angry as I am with the Harley Corporation and as much as I would love to attack them I can't! Mark, as one of their franchise owners has saved a customer all on his own, actually in spite of the horrible service from the Executive branch! Looks as if the thinking and customer care of the old CEO Matt Levatich is still being used! The newest CEO could learn a thing or two from Mark and perhaps Harley could turn their dying business around! Thank you Mark and High Desert Harley Davidson for doing the right thing and simply being outstanding in the customer service department! read more

High Desert Harley Davidson - 2020 CVO Limited - Motorcycle Dealers Near Me - Meridian, Idaho

I can't say enough good things about this place. They taught me and my brother how to ride and assisted us when we decided to purchase our first motorcycles. Dylan and his team worked with me and went above and beyond to get the payment where I needed it. Even the ladies in the clothing department were extra helpful with all our needs. We entered there as strangers and left as family. Highly suggest getting your bike from this dealer and ask for Dylan because he will take care of you! read more

High Desert Harley Davidson - Motorcycle Dealers Near Me - Meridian, Idaho

I dont think I should get endless text about how good a deal they have on a new harley. And when I get down there High Desert can not back it up. The price was beat considerably by a competitor as well as the interest rate was significantly better. I was seriously trying to buy at my local dealership, but when it comes to my money I'm going to find the best deal. It took one phone call and they stood by the deal. 2-K and 2 points on the interest rate is a big deal to me. I'll drive an hour or so to save $4,000 In the end I just want a fair deal when I'm spending $30,000 read more

High Desert Harley Davidson - Motorcycle Dealers Near Me - Meridian, Idaho

K, to be clear- I'm not a Harley guy, and will probably never be one, but the treatment people get at this dealership makes me wonder if I should be... My experience here was with Learn to Ride offered through the dealership. I was looking for an intro motorcycle safety course, and my cousin recommended these guys after having taken his skills test with them. Note- he's also not a Harley/cruiser guy, and while they did rib him about getting "a real bike," it was very lighthearted and he thoroughly enjoyed working with them. I may screw up the structure here, but Randall was our main instructor, Brian seemed to be in charge of the program, and there was another instructor who was on the course with us. All three were super friendly and approachable, and at the same time very direct with feedback.... I mean they're trying to keep us from killing ourselves, so they better be direct, right? Randall kept the classroom sessions informative, and entertaining enough to keep all of us adults (mostly) awake, and was always concerned with making sure that any questions we had were answered. Our practical sessions were on HD Street 500s. These were all well-maintained, as opposed to the stereotypical, ratchet, nasty bikes used in similar classes. Felt like a new bike to my inexperienced eyes. Well done. During our practical sessions, Randall and the other instructor were clear with what our exercises would be, what was expected of us, and helped us get the most out of our time riding. The time actually riding was fun as could be, so bonus. At the end of the day(s), all people involved seemed to take pleasure out of being involved in our learning how to ride. It was great. If you are a new or non-rider, and want to learn to ride, or just learn the skills to get your motorcycle endorsement, I would absolutely recommend taking the L2R 101 course here. I can't imagine a better introduction to motorcycling. They offer more advanced courses, and I'm looking at taking at least one of them. read more

Absolute trash service for through riders. Bought a brand new FLTRK in Spokane, on the second day of riding back to SLC oil pressure light would not go off. Got to high desert @ 11 on a Saturday, and was told they were short staffed and would not be able to get to my bike until Tuesday. I reiterated that I was a through-rider on a BRAND NEW bike I just bought from harley, and they said that all the bikes they were working on were through riders (I call bullsh*t) this wasnt the weeks of Sturgis. So I was going to eat the cost, leave my bike and rent a car to get home and I'd come back up when the bike was good to go; I was then told that I would have to pay a storage fee every day after my bike was ready if I didnt pick it up immediately. WTF?????? I ended up having to throw the bike in a uhaul and drive it home, @650 outta pocket on a new bike. Obviously this dealership is all about sales, but leaving riders S.O.L. is bs. read more

High Desert Harley Davidson - Motorcycle Dealers Near Me - Meridian, Idaho

Mohawk Mark was extremely helpful and the staff is kind and not pushy, and genuinely helpful. They want you to be comfortable and informed when making a a decision. I'm originally a Honda Ducati rider considering going to the HD brand. mark and Scott took their time in explaining all the features and model types, they answered my questions with a high level of detail and knowledge, and they made sure I considered the many factors that come with a motorcycle purchase. I decided not to buy at this time. But if I change my mind I would definitely go back here and deal with them both for they were a pleasure to work with read more

Dropped by to buy a Dearler logo T-shirt since we were spending the night in Meridian. This place has a LOT of bikes in the showroom and apparently an ample fleet of bikes to rent. The T-shit selection ws rather disappointing. At $35+ for a garment that costs $5 to make, you'd think they would have everything in all sizes but not so here. I usually but two T-shirts but I only found one that I half way liked and I wasn't all that crazy about the one I purchased. Oh well.... read more

For the past three-years I've had High-Desert Harley-Davidson do all of the mechanical/service work on my 2019 Harley-Davidson Trike. "Dennis" (the Service Representative) and "Ryan" (Technician) have consistently treated me Fairly and Honestly and the work performed by the High-Desert Service Department on my Trike has been Excellent. read more

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I stopped in here during a 600 mile ride. I didn't buy anything other than a couple of souvenirs but it seemed like a great dealership. If you've moved to Boise, this is your dealer. read more

High Desert Harley Davidson - Motorcycle Dealers Near Me - Meridian, Idaho

Worst place I've ever had my bike worked on they stole aftermarket parts off my bike broke a header wouldn't fix it I would have had better luck taking my bike down to an elementary school and having them work on it will never buy anything or ever return to that service department again read more

Only went in for parts, but the staff was great. Very nice showroom and plenty of bikes to choose from!

Dishonest totally! - Told us frequently we were getting a new HD CVO in color we asked for until the day we showed up to the dealership to sign the bottom line for over $57,820 and paperwork said USED. They wrote off 8 of 24 mo warranty against themselves (HD) and told us it now was a demo. Could not tell us how many miles were on odometer, but it was en route to Boise for us. We had already agreed to a trade for our 2020 touring bike. They said we could have a contingency to see it before buying but still wanted FULL retail price for used bike with only 2/3 warranty. We wrote our concerns to the owner and got a call from the general manager next morning saying they were rescinding their offer to sell it to us "because we can't make you happy". We asked point blank for transparency and honesty but were given the run-around. Signed the contingency but they said no sale. "Do not want you as a customer! We won't have any trouble selling this to someone else." Hope they are much more honest and transparent with the next customers. Probably won't buy HD because they are the only dealer around and they do not want us!!! Darren C Nampa Idaho - never California resident read more

Went in to check it out while we were visiting town. Was a great place. Friendly staff. Great bike & clothes selection.

The people in this store were so nice friendly & helpful. We were in town for a wedding and we always like to visit different Harley stores wherever we go. This one was exceptional, such a wide selection of merchandise. Love it will definitely go back. read more

Bought a brand new bike two months ago and it is STILL not finished. I've been lied to about parts being there that aren't, I was sold a tuner that doesn't even work with my motor - at High Deserts suggestion. WORST experience buying ANY vehicle ever. STAY AWAY! read more

Amazing customer service . I was helped w so much care and offered options . I love the ambience of this store . Everyone is helpful and eager to answer your question . The sales staff , wrapped my husband fathers gift so perfect . Ready for gifting !!!! read more

I stopped by the dealership to check out the new bikes. I didn't see any prices listed on the bikes, so I asked a sales guy about it. He told me that the prices change daily and I would have to walk over to his desk to get me ''todays price''. I told him that was not going to happen and''good luck with trying to sell bikes like that. He became agitated and said ''He and Harley Davidson are killing it'' I hope Desert HD takes a closer look at their business plan. Their current plan is to Hire idiots and apparently make false claims that their bike prices change daily. I was then contacted by 2 other sales guys who said they were sales managers. They were informed of my contact, but they really didn't appear concerned. I consided talking to the General Manager, but I felt it wouldn't do any good because he employees these clowns and they follow his business plan. Stay away from this Dealership. read more

On our first cross country motorcycle trip, my boyfriend and I were in the vicinity of Boise and stopped by to borrow a wrench for a loose piece on our pipes. First of all, High Desert Harley Davidson is ABSOLUTELY BEAUTIFUL! I cannot emphasize this enough- it should literally be a tourist attraction because of how awesome it is! The employees in retail sales and in motorcycle parts were the kindest Harley employees we have ever met! they were super helpful with whatever problems we were having with our bike! read more

Very helpful and friendly sales people. John found a great first bike for me without any of the typical pushy salesperson attitude. I felt very comfortable finding my bike. I never would have imagined myself choosing a Harley but John took the time to help me find what was right. I also took the Learn 2 Ride 101 class. Brian and Andrea were amazing and patient teachers. There were all types from me who had never really been on a motorcycle/dirt bike, to people getting back on after many years. Overall some of the best sales service I've had and a great route to go for learning the ropes of riding. Thanks High Desert Harley! read more

High Desert Harley Davidson - Harley XG750A - Motorcycle Dealers Near Me - Meridian, Idaho

Bought a used Harley here in November, had 11k miles on it, I asked if it had been through the inspection and if it had any issues and if it was ready to ride, I was told it checked out great, oil was clean, brakes were good, safe to ride. I rode it around my neighborhood a few times on warmer days to keep the oil circulating and noticed it seemed off, I trailered it to my fathers house 200 miles away to have it checked out and custom painted as hes been a Harley mechanic for going on 50 years, come to find out the oil in all 3 holes is filthy, the front wheel is bent, the brakes are shot, handle bars and controls are all bent, and I'm pretty sure the bike has been wrecked, possibly more than once, I bought this after hours in a hurry taking their word for everything, and I know I bought it "as is" so basically I got screwed hard, but in going to a lot of the harley shops to buy all the items that need fixed and replaced to make this thing even rideable, I have definitely gotten to voice my opinion, show pictures, and hear others stories about the things that have been pulled by this dealer, at this point I'm debating whether to even continue trying to fix this bike as it is going to cost thousands more to fix the bent wheel, and tweaked handlebars, bent controls, that I didnt even notice were damaged until I got to ride it for a few miles once the weather warmed up enough to do so. BUYER BE VERY AWARE of buying used here! read more

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Just bought a bike from them and have to say that it was an awesome experience. The entire process was easy, painless and did not take very long. After the sale was taken around and introduced to the entire staff. I would recommend these folks to anyone!! read more

High Desert Harley Davidson - Awesome bike!! - Motorcycle Dealers Near Me - Meridian, Idaho

It's bad enough that Harley's parts and accessories are expensive, but High Desert Harley in Meridian, Idaho charges ABOVE retail for their parts. When I mentioned the part was $57.95 MSRP, not the $66 they wanted, the parts person said, "that's the price I have to sell it for". A trim part that retails for $19.95 is priced at $29.95 at this place. Stop ripping your clientele off. I can get the part from another dealer, pay shipping, and STILL be less than these crooks charge. No wonder Harley dealers are called "stealerships". Add the employees' attitude of "take it or leave it", and this joint will never see another dime of my money. read more

Last fall I went to High Desert wanting to buy a used Touring bike since I had a budget to work with. They had plenty of used bikes and salesperson was pleasant but didn't seem to have knowledge of bikes or especially what he was showing. Since money is always a factor, I ended up purchasing from a Washington dealer (Destination Harley A+). After the purchase I wanted some work done with H-D approved parts and a dyno to get a final tune. The heartburn comes from parts were more expensive at this dealer than others I priced, and the dyno was double the cost and they wanted an extra hour labor since my bike had never been to their dealership (What the F--k) plus they stated it would void my factory warranty. According to three other dealers this wasnt correct. In all they get an C on sales and F on service. I will take to a dealer that I feel will treat the customer fairly. I would not recommend. read more

My buddy and I just came home from a 3200 mile trip and this is the 2nd trip I had to stop in High Desert Harley with a mechanical problem. Once in 2017 and again this year. Both trips they went out of their way to get us back on the road, even though they were clearly busy. The staff in all the departments are super friendly and helpful. This is by far my favorite dealership. read more