I would not recommend this company.
We contacted High Country Glass for a quote to replace windows in our second-floor office. Nick told us he would need to rent a boom lift to access the windows and requested $650 upfront for the rental. However, when he arrived to do the quote, he showed up with a ladder and explained that the company was out of lifts.
Since the lift was never used, Nick agreed to refund the $650. Unfortunately, despite multiple promises, we have still not received our refund nearly three months later.
The lack of follow-through, poor communication, and failure to return money that was promised back has been extremely disappointing. We expected a much higher level of professionalism and customer service.
I hope this issue is resolved, but based on our experience, I cannot recommend High Country Glass. read more