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    High Class Valet Parking

    5.0 (1 review)

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    The Westin Galleria Houston - Westin Galleria Exterior

    The Westin Galleria Houston

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    Our month long stay at the Westin Galleria has been a very pleasant one. The convenience to…read morerestaurants and shopping is great. It is also conveniently located with easy access to downtown and other areas of interest in the Houston metropolitan area. What made the stay particularly nice was the staff. Everyone we encountered treated us well. In particular, I thought Kailyn, Ben and Taylor were awesome! All three of them were always very pleasant and went above and beyond to ensure a great experience while we were in Houston. Special shout out to Kailyn for always ensuring that we were hydrated. I so appreciated Kailyn's pleasant attitude and enthusiasm whenever I saw her. I will miss her. I also want to thank Ben for helping us with the room issue that we encountered. Ben ensured that we were promptly moved to a nice room so that we could enjoy the rest of our stay. And Taylor was kind enough to share recommendations on where to get a pedicure in the area. I look forward to seeing all of them again if we are ever in Houston in the future. Thanks Kailyn, Ben and Taylor!

    As a Marriott Bonvoy Gold Elite member, I was very disappointed by my recent stay at the Westin…read moreGalleria Houston. From the moment I checked in, there seemed to be a lack of attention to detail that ultimately resulted in an unsatisfactory experience. During check-in, my Marriott Bonvoy membership was not properly verified, despite my mentioning it and attempting several times to have my information confirmed when I noticed my stay was not appearing in my Marriott account. Because of this, I did not receive the recognition or benefits I typically receive as a Gold Elite member. I also asked whether any room upgrades were available after being told the hotel had plenty of availability. I was informed that any upgrade would require an additional charge. As a Gold Elite member, complimentary room upgrades are a benefit when available, so I was surprised that this option was never discussed or offered. There were also multiple discrepancies with the billing. I was quoted a total of $232, but my card was charged $313. To make matters even more confusing, the receipt displayed on my in-room TV showed a total of $301. Receiving three different amounts left me with very little confidence that my reservation and charges were being handled accurately. Additionally, I was told that I did not qualify for a late checkout. As a Gold Elite member, late checkout is a benefit offered based on availability, yet I was simply told I did not qualify without any explanation. Perhaps the most concerning part of my stay occurred after housekeeping serviced my room. When I returned, I found that my personal belongings, which I had left neatly on the desk, had been moved and thrown together. While nothing appeared to be missing, I was disappointed that my personal items were handled so carelessly. Guests should be able to trust that their belongings will be treated with respect and left undisturbed as much as possible during room servicing. Overall, this stay fell well below the level of service I have come to expect from Marriott properties. I chose this hotel because of the consistency and quality of service I've experienced with Marriott over the years, but this visit left me frustrated by the lack of communication, inconsistent information, billing discrepancies, careless handling of my belongings, and failure to recognize my Marriott Bonvoy Gold Elite benefits. I hope management reviews these concerns so future guests receive the level of service expected from the Marriott brand.

    High Class Valet Parking - valetservices - Updated August 2026

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