Amazing office and quality of care. Very pleased with Dr Hifai's professionalism and the time she spent with me. This was my first time being adjusted so I was nervous going in. After my adjustment I felt much better and even suggested Dr Hifai should wear a cape as she is now my superhero!! Thank you Dr Hifai. I highly suggest anyone who needs back care to visit Dr Hifai and her staff. Cheers! read more

Been a patient for over 15 years. Brought my kids in too- especially when they were playing high school sports. I have had a few chiropractors over the decades in other states. Dr. Hifai is wonderful! I find the beds helpful to get my body relaxed before adjustment. I've added massage before for even better healing. I've had some long term damage to my back due to car accidents years ago. As long as I do maintenance I remain healthy and vital into older age. Together with Dr. Hifai we've been able to improve that and now maintain my health. read more

Love Dr Hifai's knowledge and skill of diagnosing and treating pain without pharmaceutical drugs or surgery. She gives physical therapy instructions you can do at home. She cured my frozen shoulder, neck pain, knee pain, and falling arches and more! When your spine is out of alignment it affects your entire body and internal organs. Don't wait or get temporary treatment, see Dr Hifai. Her office is relaxing and feels like a spa. read more

I suffered from lower back pain for over ten years. Lowest L5-S1 level where the disc shows signs of early degeneration, it bulges slightly, and a small annular tear. I was desperate to get help. I wanted to avoid steriod injections. Anyway, I came here due to the good reviews. Dr. Hifai seemed convincing and nice. She scanned my back with a device that demonstrated inflammation in the spine. I also told her I had an issue with acid reflux and foot pain. She said she would adjust the areas to help them heal. Upfront, she began to talk about the package deals. Option 1 appeared to be the best choice because of the highest savings. 1 time payment of $2,438 and savings of $430 for 26 visits. She never went over the contract with me and the non-refundable verbiage or what would happen if I decided to cancel. The first day went fine. She massaged my foot and put a cold laser on it, adjusted me, placed me on TENS therapy, used a massager on my back, and had me on a roller table. The 2nd day was the same procedure. However, she forgot about my foot pain. I was not treated for it, and she adjusted me for about a minute. She did not focus on the areas from the previous visit. It was a quick adjustment on my neck and back. She said they had a promo on massages for $39. I got a massage from Dennis, but it was anything from relaxing. I felt a lot of pressure on my upper back that I could feel on my throat. After I got home, I started feeling a stabbing pain on my left arm and tingling. I thought it was normal due to the adjustment and massage. I iced it throughout the day. However, I felt the same stabbing pain late at night, tingling, and numbness as I attempted to sleep. It only happened after moving it in a certain position. I wanted to stop the sessions with Dr. Hifai to avoid any further irritation on my arm. I went to the office the following day to speak with her in person. I explained what happened and wanted to stop any further visits and get refunded. She couldn't remember what adjustments were made. She asked me if she she adjusted my neck. She said she could re-adjust me to heal it. But I didn't want to risk it. After I mentioned the refund again, she began to ignore me. She said she was busy with other patients. She told me to wait in the front office to discuss it, and then she could call me to talk about it. I waited in the front for about 20 minutes. She was done with her two other patients and went to the back to speak with someone on the phone. Avoiding me. After she was done with her phone call, Alex, the receptionist, went to the back to speak with her. Alex said that Dr. Hifai was busy and unavailable, and she would call me by phone. I could tell right away that something was wrong with this place. I drove to urgent care and was there for about an hour. I got pain medication and am waiting to follow up with my primary doctor. I never got a phone call from Dr. Hifai. It was almost 4 pm and nothing. I decided to call her. She stated that she was going to speak with me about the package, but I left. She said that she messaged the billing company about the refund, but she didn't know how the system worked. She didn't know how the payment was made. I couldn't believe it. She said it could take days to hear back. I called the office this morning and spoke with Alex. I requested a cancelation form. I asked her how long it would take to receive the form, and she said it could take one or two days because they were very busy. I was already frustrated at this point. I'm not sure why it should take this long to get a cancelation form via email. Alex said I was being ignorant. I never disrespected her personally or used profanity. I just wanted to get the forms asap. I work for a call center and dealt with frustrated customers all the time. If I called someone ignorant, I'd be written up or fired. Very unprofessional and poor customer service skills. They just kept changing their stories every time I spoke with them. That it was ALL on me for waiting there. Alex said that I signed the contract and that payments are non-fundable. That's ridiculous. I only got treated twice. Charge my account for those two visits and refund the remaining amount. Package nonrefundable deals are bad practices . NEW PATIENTS, please read the contracts carefully. If something would occur where you can't make the visits; you'd be out of luck. Anyway, let's see how this turns out. read more

Wow is really all I can say! I had held off on going to a chiropractor due to my PCP telling me that it really is not necessary, and I am just so glad I did. Dr. Hifai is so informative, direct , and compassionate when it comes to her patients! She really makes you feel like you are at home. Her office has very chill, relaxing vibe and is my "happy place". They accept insurance, and have amazing packages if you are a cash paying patient. SUPER affordable . I encourage anyone looking to please pay her and her five - star staff a visit. Really. And I'm a hard one to impress! Wouldn't rather trust anyone else with my spine/back. lol Definitely a 5-star office. read more

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My favorite massage place to go! Always feel relaxed there and my leg cramps were gone in just one visit. Highly recommended!

I have been coming to Dr Hifai for almost 3 years. First year and a half we worked on correcting an injury I received while working out and the second was from an car accident. Regardless, I still would come on a weekly basis because I feel so much better leaving her office then when I walked in. I trust Dr Hifai and her team with my health hands down. The progress and corrections have made me feel so much better throughout the day especially sleeping at night. If you are looking for a chiro and staff that is passionate about what they do and you can trust, Dr Hifai's office is it. Ps: Did I mention the sweet girls at the front desk? They are always a pleasure to work with. read more

If you are looking for back pain relief, or even just maintenance, Hifai Chiropractic is the place! When I started here nearly 3 years ago, I was in constant pain. Headaches all the time. And driving had become so challenging...I was constantly fussing with my seat adjustment trying to get comfortable (to no avail)...and twisting my head left and right was near impossible. Fast forward to today, and I feel so much better! Far fewer headaches and comfortable driving!! After I had a slip and fall mid-way through treatment, Dr. Hifai took incredible care to make sure I got back to my full health. The entire staff here are friendly and knowledgeable. And all the treatment beds are an added bonus! There's also on-site massage and acupuncture. Dr. Hifai uses a variety of methodologies to adjust, so if you're afraid of the twists, fear not. She can use a tool instead. I highly recommend this practice! read more

This review has nothing to do with covid protocol etc. Please do not waste you're time. Don't let her huge email survey fool you. She does not care about you're pain or you're "misadjusted" spine she just wants to you to come in as often as possible that's about it. You'll notice quickly that after you put you're debit card on file regardless if you're paying (cash) she will want u to come in for as often as possible give u maybe 2 adjustments and put you on one of those water massage beds or some read more

5 Stars all around. From appt being set to the very healing end result. Super professional and efficient. Love Dr Hifai and her staff!!! read more

Came here to see Dr. Hifai because of back pains. When I first walked into the office, I was greeted by the front desk. Checked in and waited in the waiting room. My appt was at 1030 but was seen exactly at 1045. They are gonna point out if you are two minutes late, which I overhead them talk to one of their patients when she came in a couple mins late for her session. When the doctor took me into her office, she went over what I was experiencing. She even did a muscle test on me and compared a "normal" muscle chart to my "actual" muscle chart which I thought was pretty helpful. She then had me do a water massage and heat pad massage before she could do work on my lower back. I thought the massages were pretty soothing and relaxing. After, Dr. Hifai did a few work on my back and neck. I could hear my body crack but it WAS NOT PAINFUL at all. If anything, it helped relieve the pain I was experiencing. She applied Biofreeze after she was done so that I don't feel too much soreness the following day. I highly recommend her. She is a very nice person who cares about your body and wants to get you to do things without pain. Thank you! I will be coming back! read more

Dr. Hifai and her staff are the best. Their customer service is second to none and her chiropractic service is the best anywhere. You couldn't have a finer chiropractor for your family. read more

I recently relocated to San Diego and have been looking for a new chiropractor. After going to Dr. HiFai, I stopped my search. She is incredibly thorough and explains everything. She really cares about her patients, and I feel amazing after each adjustment. Highly recommend! read more

I started coming here during COVID and have really enjoyed my experience. They are very safe and always on time, I have rarely had to wait. They offer a lot of different appointment times, even on Saturdays, which is great. Dr. Hifai is very knowledgeable and offers advice/exercises to perform outside of the office as well. I have been going for about 2 months and have seen a great reduction in overall pain. I am a student and they also offered me a discount which was very helpful and thoughtful. I would recommend this place to a friend. read more

I have my second appointment this afternoon. The treatment was nice. I'm looking for a permanent fix but doubt there is such a thing. Such a relaxing atmosphere. The treatment is high class. Complimentary Tea in the lounge and Candy surrounded by tempting delights for the body for sale that include massage oils, body lotion, and scented candles. I went in for my first ever Chiropractor visit. Although my back isn't permanently in tip-top condition, I felt better after the first visit. First part of my visit I got a tension level assessment done on my back to determine the proper treatment for my case. Part of the visit included 2 kinds of relaxing and soothing massages to stretch out the spine and melt tension away. Doc "cracked my bones" and left me with a care package complete with gel samples and reading material on the importance of healthy living. read more

I like coming to Dr. Hifia. She is very nice and professional. She made my first time very comfortable and thought me a few things about the human body. I now see here every other month and I walk out of there feeling brand new! The staff is also friendly and it seems that we all know each other. The office is a little hidden, behind the Costco on Market St. The waiting area is small but you never wait for her, she has plenty rooms and they attend you right away. She also has massage and spa services and gives you good deals if your her patient. If you do not live near this location she also has a second office in Rancho Bernardo somewhere. read more

I started coming here through my mom, who sees Dr Hifai for adjustments and also gets massages with Elisa. My mom was always ranting and raving about them, the pricing was affordable, and they were offering a promotion that I just couldn't pass up! I purchased 4 massages at a discounted rate via the promotion, and started to see Elisa, the massage therapist. I love her and loved her massage and I haven't stopped going since! I am now a part of the rub club, so I count on my regular monthly massages, and then I still partake in their promotional events to add a few additional massages to my monthly massages, as a special treat. :) Elisa does an awesome job with the massages. She is really good about applying the pressure you're looking for, and listening to your needs/trouble spots. I feel totally comfortable with her and I think that is so important. I also find it easy to schedule and book an appointment. The trick is kind of picking a day and time that works best with your schedule, and sticking to that. Then, after every appointment, I just make sure to schedule the next month's appointment then. Because they can book up pretty quick, and if you don't have a flexible schedule, they may not be able to accommodate your time last minute. I will say that I agree with one of the reviewers below who thought it annoying that we had to fill out the online survey about our pain and the location of the spots that it's in. They seem to make a really big deal about it, and I find it unnecessary for myself. If I don't fill it in, the receptionist will make me. I feel awkward doing it and I just make it up every time. I am going for maintenance and a relaxing time; I have a relationship with the massage therapist so I'm pretty sure I can tell her where my trouble spots are. That being said, when I fill it out online, it isn't even accurate because I don't even really know what to do! I recommend coming here, and even though I personally can only speak to Elisa and the massages, the whole practice seems to be professional, and filled with kind and nice people. I highly recommend! read more

Dr. Hifai is the best out there. She resolved a neck issue I had due to a car accident, as well as repair damage done by another chiropractor prior to moving to San Diego. She is incredibly knowledgeable of the body as a whole. She takes into to consideration your particular issues and addresses them carefully and successfully. Can't recommend her enough. read more

I have been going to Dr. Hifai for well over a year now. When I first decided to go, it was after not being able to put my own pants on for over six months due to my lumbar spine. I have already had 2 spine surgeries so avoiding surgery was my main goal. I assumed during the 6 months, avoiding surgery meant living with not being able to bend or put on my pants.....Until I met Dr. Hifai. When I finally made the appt, they got my in quickly, the staff was very kind and Dr. Hifai did a very thorough assessment of what was going on. After only about 3 visits, I was able to touch my toes, walk without "grunting" and didn't even go back to the surgeon for follow up. When I have big gaps of not seeing her, my back does often return to the pain and stiffness but all I do is go back to Dr. Hifai and like magic, I can move again! No surgery for me! She also always always has found a way to squeeze me in anytime I'm in "urgent" pain and discomfort, even the same day. Most recently, aside from my spine, I have had many other health problems. Upon just basic conversation, I mention all these problems and how I have no primary care doctor. Her response, SHE CALLS HER FRIEND WHO IS A PRIMARY DOCTOR ON THE SPOT AND GETS ME HOOKED UP TO GET HELP ASAP. This was of absolutely no benefit to her but just out of kindness. And what she may not have known is I was so tired and overwhelmed with my many health issues, I wasn't going to call on my own. I just couldnt help myself out of just fatigue of the situation. Unexpected savior at the chiropractor that day! Above and beyond care! Thanks Dr Hifai and staff. read more

I had a wonderful experience this morning. For sure was my Lucky Day! I started to experience stiffness in my neck and shoulders and noticed couple nodes on my back on Friday. Coming to see Dr Samila was a great idea! I started with water bed, then heating stimulation etc. She adjusted me and all my bones cracked one by one! An instant relieve! My body is healing nicely. thank you so much. read more

Me and my dad came to Dr. Hifai after a car accident. Dr. Hifai and her team walks you through all the treatments. They scan your back at the beginning, during, and end of your treatment so you can see the progress. Dr. Hifai will crack your back (+ neck) in places where you have pain. For anyone that has never had any chiropractic treatment, don't be afraid! The adjustments and beds are not painful at all, and staff will adjust them to your liking. The pain and tension in my back and neck have gone down. Thank you to Dr. Hifai, Miriam, Bee, and Maribelle! read more

I was referred to Dr. Hifai by my former Sr. Office Manager Lori Correl & one of the former Computer Professor Maria Reyes, they both told me to go & let her help me with my numerous pains back in 2008. Today, I am going in for another treatment for Sciatica, the last time I went in over a week ago, the pain had stop. I over did myself by walking in heels at Balboa Park & the pain return... I am buying walking shoes... she is excellent, I recommend her HIGHLY. read more

I missed one appointment and they charge me a $25 fee. The doctored cancelled on me twice before including one time when I was already to the office. I had made every appointment until then for over a year. Things come up, people forget. I gave the doctor lee way for her missed appointments I think they should have given me the same consideration. So I stopped being a client. So for a $25 fee they lost a couple thousand dollars annual business. Seems silly read more

I've been a patient for more than 15 years, wouldn't go anywhere else!...keeps me tuned up for my busy life!

OMG, there's something so wrong here. I went to Dr. Hifai based on a friend's recommendation, when my GOOD chiropractor left town. Dr. Hifai seems like she knows what she's talking about, chiropractically speaking. Her waiting room is beautiful, but it kind of ends there. She has these really weird adjustment tables that don't even articulate - seems necessary for a full assessment/adjustment. Before your adjustment, you are treated to 3 tables in the back - a massaging water table, a roller table, and the last with the TENS unit. It's great that all 3 are usually a part of your adjustment, but if they overbook and they can't squeeze you in on all 3 tables, I think they still charge your insurance for all of them. Dr. Hifai makes you rate your pain on a scale of 1-10 every single time you are there. Which may be a useful tool for her to assess your progress, but if you have a chronic back problem, it's not all pain all the time, so it's a little annoying, There was one visit when I told her I had zero pain, and she made me sign a paper stating such. FREAKY!!! I didn't have to sign off on my pain level at any other time. She also makes a point to ask very specific questions about your weekend on every visit, which I found to be very intrusive. I could never just get an adjustment and get out. There also seems to be something wrong with her - she acts pleasant, but she looks as if someone were to say the wrong thing to her, she's going to explode and go totally postal. You should also know that Dr. Hifai is not in the healing business, she's in the money business. Every time I was there she tried to sell me something. It may be something small like repackaged and marked-up Epsom salts, but one time she pushed me into signing up for her "Rub Club" massage membership. Previously, I got massages when I needed them. In the Rub Club, you have to sign up for massages at set intervals and they automatically charge your credit card. The disadvantage was that if you didn't sign up, there were no longer any massage appointments available for you. I signed up for massages twice a month, but found that I was never in any pain or need of a massage when my appointment came up, but I was under contract to pay for them. After a few months I told the receptionist I wanted out of the contract, but she said I had to give them a one month notice to stop the charges to my credit card. So I signed the paperwork to get out of the scam, and then the b**** tried to scam me out of my remaining massages. I pointed out to her twice that she was shorting me, and I still ended up paying for one massage I didn't get. So, a few more details, the office is uncomfortable and cramped. Those 3 treatment tables in the back? It's not very relaxing when you have another patient one foot away from you. No privacy whatsoever. And as I alluded before, they overbook. So if they schedule too many patients and there's too many people waiting for the treatment tables, they skip them and act like you won't notice. And about half the time you end up waiting 30 min in the waiting room for your adjustment, while there's a prominently displayed sign that they will charge you if you're late. There used to be a total bonehead of a receptionist there when I started going to the office. It was totally ridiculous - she couldn't schedule appointments correctly, screwed up the insurance billing, and was quite unprofessional when there were male patients around. I even heard her complain about a patient to Dr. Hifiai WHILE HE WAS IN THE SAME ROOM!!! I was pleased to hear that this dip was leaving - but later found out she was leaving to go to chiropractic school. Oh...my...God. Oh, and the last, freakiest thing...when you fill out your new patient paperwork, you'll find a sheet titled "Psychological Assessment." The sheet is blank but the want you to sign the bottom. What the hell is that about? read more

Hifai Chiropactic is a fantastic place for medical care. I have gone for several adjustments, massage therapy, and even acupuncture care for general maintenance and I have found the medical service with her team top notch and extremely effective. I am usually on the phone and computer and my neck tends to stiffen from time to time. I would recommend Dr. Samila Hifai for all of the above; she even sometimes has Saturday appointments available which is also very convenient! read more

Dr. Hifai is very thorough with her treatments and treats you like a person, not just another patient. The staff is also so incredibly nice. They are open on Saturdays, which is great for people needing weekend appointments. This office/location offers Chiropractic Therapy, Acupuncture, and Massage. I've done the Chiropractic Therapy and Massage and both have done wonders for my healing after my auto accident. All of the masseuses are a blessing, but for what I needed (as far as technique), Meredith was/is my favorite. I definitely recommend this office for your therapy! read more

I've suffered from chronic lower back pain for a few years now but in May I suffered an acute low back injury while traveling. I had severe pain in my lower back and glutes. There was also pain and numbness and tingling down my left thigh and leg. All of my activities came to a screeching halt. I was hardly able to walk, stand, or sit. I experienced many sleepless nights and tried many different drug remedies to ease my pain. Those mostly failed so I stopped taking them and sought out help from chiropractic. I called Dr Hifai's office and the friendly staff there helped me with my insurance coverage and I got started on a wonderful path to recovery. Dr Hifai has such a gentle touch while doing spinal adjustments! She's so caring and compassionate. Her staff is always so pleasant also! An added bonus at the office is Deep Tissue Massage therapist James. His addition to my treatment plan was spot on. I am active once more enjoying long walks, hiking, yoga and swimming to name a few. read more

I cant say enough nice things about this office. Dr. Hifai has treated my two daughters and me for over a year now. She is very caring and treats her patients with kindness. She's really educated and knows what she's talking about. I enjoy seeing her and recommend her to all my friends! read more

I have been coming to Hifai Chiropractic for years. I went for routine adjustments and never stopped. I love the way my back and neck feel after adjustments. I also got into a small car accident and she took care of my son and I. She made sure we got proper treatment and worked with my insurance company. I really did not do anything, which was great because who had time to work with insurance companies? Not only do I go to her, so do my kids. They are in sports so they would come to her for an alignment and they love her. They looked forward to their appointments. My whole family sees her. I never hesitate to recommend her. Many of my colleagues go to her as well. I highly recommend this place for all chiropractic needs. Atmosphere: when you walk into Hifai chiropractic the atmosphere is great. It's quiet and inviting. The staff is ready to greet you and there is music and magazines. Service: customer service is great. All the staff members are very friendly and knowledgeable. She has a massage therapist as well that you can see. I love going there for deep tissue massages. Prices: prices of adjustments are great for me. I have insurance through my work so I only pay $10. The prices for massages are also reasonable and they are always having specials, depending on the holidays. read more

Wow!!!! This place is fabulous. Not only is the staff friendly but the facility is wonderful. Ive been going there for years and have recommended friends and family. This place is a must try. read more

Bee is awesome. She is friendly and always greets you with a nice warm smile! Best Chiropractor hands down, will not be disappointed

I just moved to PQ a few months ago, and had to find a chiropractor to get help with my shoulder pains. Dr. Hifai and her team are good at what they do :) I go here for my Chiropractic adjustments, and therapy. I also signed up for their massage membership, because the first time I had it with masseuse Glenda, it was amazing! It's not like the massage I usually get from asian places which I've tried a few times and end up not feeling any better. Here they would really work with your pain and actually feel the difference when you leave. All but love for this clinic! read more

Dr. Samila and her staff are amazing and are very welcoming and friendly. They are conveniently located and have plenty of parking. They offer wonderful services. They have helped my back and neck pain to improve! read more

Dr. Hifai and her staff are very professional, caring practitioners who truly want the best for clients and patients. The combination of Therapy Beds, Massage and Acupuncture enables Dr. Hifai to create a custom care plan for acute pain management and onto sustained wellbeing. You will learn something useful about your body and pathway to wellness on every visit. Thank you Dr Hifai and team! read more

Great place to get a back adjustment. Dr. Hifai is friendly and knowledgeable. Office staff are great. Massage therapists do a great job. Nice equipment. I especially like the water bed machine. Feels great after a round of golf. read more

Hifai Chiropractic is my "go-to" place for my physical healing! I've been a patient on and off for about 10 years. Most recently I was in so much pain in my right (and my primary) arm and shoulder and left hip. It was painful to put on a sock and shoe, climb stairs, or walk around the block in my neighborhood. It was difficult to raise my arm to brush my teeth or hold a glass to drink from. After a multi-week treatment plan of adjustments, therapy beds, and massages -- I feel wonderful!!! Now I can lift and carry my grandchildren with ease, walk for miles, attend Zumba, Hoop Fitness, and Jazzercise classes regularly!!! I highly recommend Dr. Hifai and her staff. read more

Very poor customer service-They had a special on their website saying first time customers could get a free massage. I called and setup an appointment. When I got to the office they said the special was only good for first time 'chiropractic' patients, which was not clear on the website and not communicated to me over the phone. When I explained this, Dr. Hifai was condescending and seemed to expect that I should know this policy eventhough it was unclear on the website and not communicated over the phone. I was very disappointed and it was a waste of my time. read more

After filling out 20 minutes of needless paperwork, I was adjusted, only to get worse the next day and end up in Urgent Care with a pinched nerve - pain in my neck, shoulders and running down my arm. This place has all the bells and whistles - aqua bed, traction-like movement bed, heating pad, etc, but what it lacks it the skills of an experienced, knowledgeable chiropractor. I have scoliosis and have gone to chiropractors for years. I would never recommend this one! read more

I was a client for several years, started at the gateway office, continued as a customer and would drive all the way to the highland's office. Used to get massages every month, so naturally signed up for the rub club... well when i stopped going because the drive was just too far, i called and asked for it to be cancelled. It wasn't cancelled until 2 months later!!! When i found the charges several months later i was told that there are no refunds and that my massages expired. i had 3 massages that I paid for and I never got to use. That's money that went straight into the doctor's pocket! Pretty shady if you ask me. I'm so happy I'm not a customer anymore... unfortunately it cost me over $100 bucks! read more