The GM, the Service Manager and the techs do not stand by their product or service. Unfortunately, they've lost a customer and more than that. Just fix what you broke! Stand behind your work and be honest! You have a choice in who works on your bike, I wouldn't choose Hideout Harley. read more

Won't work on any bike 10 years old. Like change a tire or change the oil. Not good customer service

Where do I even begin. I get a call to make an appointment to come in and work with a guy named Eric. we even talked about transferring a bike over cause I wanted a specific color and he said it could be done just to come in at my appointment time and they would have it.... well that's the first to many lies from this dealership not only did I show up at my appointment time with Eric for my appointment was not there and I was waiting for about 35-45 min for him to be finished with what he was doing. Then to find out while waiting all this time the bike I wanted and was told would be transferred over was never even called about or discussed with the other dealership, that's fine cause while waiting Jerry sat me on a few bikes and talked about each one in great detail till I came to the conclusion I wanted a whole different bike in the end. mind you I'm doing this while just having hand surgery on both hands a week before getting the bike and appointment. After picking my bike, not only are the interest rates outrageous but the paperwork and finance end is also a messed up can't get there stuff together. waiting for finance to finish there end after Jerry took all the time filling out the paperwork, Eric who finally finished what he was doing to be bothered to check in with his appointment came up to me and instead of saying hello or sorry for not making the appointment he looks at my boots drops to the floor while I'm sitting in the chair and starts messing with them mind you his eyes weren't looking much at them. That was the first of an uncomfortable experience but I brushed it off and wanted to finish my paperwork with Jerry only to find out they gave the sale to Eric! Who had absolutely no part in doing anything with my sale. Moving on to finance office I was in no hurry to go anywhere except make sure when I finished with finance everything was done correctly only to find out when my paperwork got mailed and going through my folder everything that could go wrong did. not only do I own my own business of 5 years I don't lose anything receipts nothing! not even warranties for my customers but when going through to pick out any protection plans we blew right threw and I didn't get a detail of explanation of that part of the paperwork. I was never told I could change what protection plans I wanted or had or was even told what part of the paperwork to add the GAP portion on. my husband and my step son were there as well and we were rushed to finish cause it was the end of closing. When calling to see if we could fix this issue or come up with a solution it was mostly bickering about how the paper should be with me and I lost it? Well I can't lose something in a folder that I put in a safe and I can't lose things I just got in the mail in fact it was printed but it got left on the printer instead of in my folder with me and her copy with her. Things happen! But we can't accept that we blame the customer moving on we found an option with finance and they offered to "buy back the bike with the exception I am still approved I don't have to make a down payment and to add GAP to the bike and re sign the paperwork" when I got the call from Leona about it she stated "that I would need to go in for another pre approval and possibly pay a down payment for the same bike I already own again?" This made no sense and to that I kept questing and I told her I'm not paying money down that extra money when I'm already approved. Well after a heated argument because nothing made sense I called corporate/finance department they said I was approved I didn't have to pay any money and that I just need to do a resign on the contract after Leona did her end. I guess before I could call finance first she called and told them "I didn't want to sign paperwork" this was completely false and untrue especially after screaming in the phone telling me her manager didn't wanna do this deal and she hung up? The manager wasn't there so more lies after lies even to the corporate office. After speaking with corporate I then called back telling her what they said and that they would be calling her to explain what to do and more and that the offer is still available even though she called and said what she said. Since then I have contacted finance again because she has not called me back about them calling her because she has refused to answer finance as well due to the fact that her voicemail box is full and when I call the customer, service department and sales and try to get transferred to her. They say she is busy as well so I know now that she is just ignoring me even though I was nice enough to call and apologize, we can't grow up and be women and do what was offered to us. I do not suggest buying from the store I will forever go to the Springfield Harley Davidson, where they are completely thorough and nice and don't lie. When trying to ask for a manager or higher up you get the run around and hes Busy or gone. read more

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The worst customer service I've ever seen. The parts guy should not be dealing with the public. I went elsewhere to get a battery

As embarrassing as it may be for me to write this review, it must be done. My nephew and I were riding from out of town on my very first 3-day bike road trip a few weeks ago. Long story short, as I was following my nephew, my bike ran out of gas and I was stranded along side the highway. I had no idea where I was or how far until the next gas station (due to phone battery issues) but I was able to send out a location tag and a text to my nephew. He stopped in at the Harley Davidson store in Joplin and asked if anyone could give him some assistance as both our bikes were packed to the hilt with our belongings for the trip. Not only did they say yes, they grabbed one of their gas 3 gallon gas cans, filled it to the top, and told my nephew to jump in. They showed up, bailed us out of our situation and were the friendliest people about doing it, all around closing time on top of all that! I cannot say thank you enough to the staff and owner of The Hideout. They are second to no one at running a business! Many thanks again!! read more

Very nice dealership, great selection of bikes and accessories. Staff was very friendly and knowledgeable of the local area. Worth checking out if you are passing through town. read more

Decent prices after you haggle a bit, but they tried to stiff me on the interest rates. I Was told a very high rate was the lowest they could do. Denny's in Springfield said I qualify for the lowest possible rate. You can guess where I bought from. Just seems a bit dishonest to me. read more

This place was great! Our tire blew out on the highway at 10pm and they were closed. So their parking lot was entirely empty, very well lit and it made it easy for us to be found by a tow truck. Only down side is that there's no bathroom that late at night. 10/10 would accidentally come here again. read more

I have nothing but great things to say about Hideout Harley-Davidson. I bought my 1st Harley from another dealership, the salesman there treated me great, the dealership was questionable. It seamed like the only thing they wanted was $$$. That was 4 yrs ago. That dealership is even worse now, the salesman that I dealt with before had left the dealership and the one I tried to deal with just blew me off. Needless to say, I won't be back. Now moving on to Hideout Harley, the salesman, Ken, that I had dealt with before is now at Hideout!!! My wife and I sat down with Ken, talked and looked at a couple of bikes and bought an Ultra Limited. The dealership, clothing personal, parts and service were very friendly and helpful. The staff at Hideout Harley wants you to be happy and satisfied with whatever you buy or have a question about. One thing is for sure, Hideout Harley strives on customer satisfaction and not just to get in your wallet. I'll go the extra mile for Hideout Harley because they went the extra mile for me. GREAT JOB Ken and the staff of Hideout Harley! read more