Christine and her team are amazing! I was so stressed dealing with mortgage loans and all the stuff…read morethat comes with it, considering I've had bad experiences in the past. Christine is so good at making the whole process super smooth and simple. We had very open communication and I was walked through the whole process in a friendly and professional way. I can't recommend them enough! They are going to take care of you and make sure the process of buying a house is the easiest it can be.

I cannot recommend Christine enough. I had reached out to several lenders, but as soon as I spoke…read moreto Christine I knew we had to go with Christine. Purchasing a home can be such an overwhelming process, and she immediately put us at ease about the process. She was extremely attentive and hands on from day one, and just helped this process go along so smooth. She kept us in constant communication each step of the mortgage process, and made herself available for any questions or concerns we had. She is passionate and motivated and truly cares about her clients. I cannot recommend Christine and her team enough, and I would HIGHLY recommend her to anyone who is starting the home buying process!!!

Jason and his team (David Pedronceilli in particular) provide unparalleled customer service. I came…read moreto his team with a fairly complex loan that they made work, despite very last minuet challenges. He is passionate about providing the best deal possible and working to ensure his clients are satisfied. My home purchase experience was stressful for a variety of other factors, but with Jason and his team I felt protected and informed from getting pre-qualified to closing. I could not recommend him highly enough.

Jason Pike and his team are wonderful at what they do. They are excellent communicators and you…read morealways know where you are at in the mortgage process. I received a message every day letting me know the progress of my loan and any information that was still needed. I would highly recommend using them for your next home purchase.

Our home was purchased in Albuquerque and we live 200 miles away. You can imagine the logistics…read morechallenges. Our daughter used Homewise as a lender for her home and was very satisfied with the service she received and this influenced our choice of lenders. We were very pleased with our choice of Homewise. Their staff was diligent in keeping us informed all through the processes of our loan. We felt very confident about their ability to handle all of our mortgage needs. They were upfront about everything and eager to answer all of our question. All the staff that we dealt with were extremely patient with us during the entire process. Communication with them was easy. We can highly recommend Homewise for all borrowing needs.

The Homewise team was always available to go through this process with my husband and I. As first…read moretime homebuyers it could be overwhelming. As we went through our adventure- there were aspects and situations that were new to us. However our broker (Elena) and underwriter (Leon) were always there guiding us every step. They even have home buyers classes- educating us on what the right steps were for our situation. They were recommend by a friend and I was not disappointed. I would also recommend them. Gabe & Melissa

I reached out to Cissy after reading the awesome review. She answered the phone right away and was…read moresuper helpful. She wasn't able to assist me in obtaining a mortgage due to the specifics of my circumstances but she was thorough and followed up right away after researching my challenges. I would highly recommend her and look forward to working with her in the future.

So delighted we chose Cissy Moore for our financing needs for the purchase of our new home. She…read moreskillfully guided us through the process, and her upbeat personality kept everything on track through what can be a trying time. We were confident that with her experience, she could help us over any bumps that inevitably occur, and still close on time. Also liked Waterstone's email notification/instructional process which describes the path the loan is on. (Underwriting, ready to close, etc.) Highly recommend Cissy!

Dan made the process easy to understand and as painless as these things could get.read more

This is our first Mortgage using this company.. Wow!!! I can't say enough! They were available,…read morefollowed through, eased any worries... communicated, available!!! Use this Mortgage group..our guy was Barry.

this is an unethical company. My client paid up front for an appraisal, Premier Choice cancelled…read morethe appraisal, and refused to refund 1/2 half my client's money. Only thing my client did wrong was to trust Premier Choice Mortgage. Stay away. There are lots of ethical lenders out there. Premier Choice Mortgage is not one of them

From the owner: Residential lending and personal mortgage consultation.read more

Very low effort .mortgage servicing…read more They try to automate payments recieved; but it makes mistakes -misapplies payments, waaaaay understaffed - often nice people audibly frustrated. I have had s home loan since 1982, never late. I spe d 3-4 hours every month checking upon them. I have a visual disability that makes typing difficult. ... to which I wad told just go slowly as if that's an a swwr. had home loa s since 1982(?)

Customer service is horrible!!! It is fixed now so it was probably just a glitch in their…read moreapp/online services but I tried for one hour and 5 minutes to get ahold of customer service because it wouldn't let me log on saying it did not recognize my lone information. (It was that wording that got me concerned about being hacked) This was via app where my password is saved to my password key and I have face recognition to log in but it made me give my name, address and SS # to try and log in! It still aid it don't recognize my loan information!! I was freaking out at first that my account was hacked. But they have you wait on hold for 5-10 minutes then tell you to leave a message and they will call you back in the order in which your call was received... no option to stay on hold and keep your place in line. I repeated this process 5 times... one hour and 5 minutes worth of waiting on hold and leaving messages. I did not receive one phone call. It has been an hour and 45 minutes and I still never did receive a call. I tried the website and when you click existing customer it doesn't not give you the option to sign up or sign in. And this is a very high call volume for customer service (unless they were all sitting there letting the calls go to voicemail and leaving them for tomorrow) so now I'm concerned everyone else is calling about the app/website and they have been hacked. So naturally I am very concerned. This process started at 17:15 but many customer service centers are open until 18:00 or 19:00 and not once was there a message saying it is past business hours please leave a message or call tomorrow. They let you sit on hold then finally told you to leave a message and they would call you back in the order it was received.. it didn't say calk you back during business hours. To add to this I had forgiven them for taking it open themselves to not pay my flood insurance because they thought I wasn't in a flood zone then I flooded during hurricane Harvey. I have an impound? Account (can't remember if that is the right name for it) where you pay your mortgage and towards taxes and insurance each month. I spoke with someone and gave them the flood insurance company information and sent Weststar the payment for flood insurance for the whole year as instructed by the Weststar representative I spoke with. When I flooded during Harvey I called the insurance company and was told it had been canceled for non payment. I called Weststar and they said they did not pay it because I was not on a flood zone. I later got a refund from Weststar categorized as account excess or something to that effect in the exact amount of the flood insurance I had paid. Then deciding for me but not informing me that they didn't pay my flood insurance cost me 10's of thousands of dollars! (Insurance was just over $1000.00 at that time!). The next year their policy was that flood insurance doesn't come out of the impound account but we pay flood insurance company directly. If this had been their policy when I thought I was paying through them the person who took my insurance information and payment should have told me that, or told me as soon as they realized if they had made a mistake in taking the payment. I was ready to forgive their one huge mistake about a decade ago but now that they can't even return a phone call to a concerned customer about what was looking like an account or system hack I'm letting it all out. If I hadn't financed my home when mortgage rates were so low I would refinance with a different company. Do NOT use Weststar mortgage! Their customer service is horrendous and their incompetence cost me tens of thousands of dollars after Harvey.

Sarah and her team are EXCEPTIONAL in their care and service for their clients. They exceeded my…read moreexpectations with their professional, timely, and expert communication, advise, and guidance. I knew what was expected every step in the process and appreciated the updates along the way. If you need someone to help with your home buying or refinancing needs, contact Sarah. You will not be disappointed!

Very polite and professional staff thank you very much for getting my family's 1 home in a timely…read moremanner

March 8, 2024: Finally got our escrow refund from Village Capital - the people this company sold…read moreour mortgage to right after closing - many months later. Should've never happened the way it did. Good grief.

Woo-hoo, can't wait to pen this mortgage company review!…read more We've now refinanced with this company twice, the first time a decade back, in a different home, and now in 2021, masked and distanced. I've already penned a stellar five star review for the broker, Jason, he was on it from the moment we got started. This review concerns our experience closing out the paperwork at the end, the staff, the facility. They were clearly utilizing Covid-safe practices, carefully scheduling clients to keep capacity at a minimum. Our conference room was clean, pens were sanitized and we were asked to pocket those that we used. Our loan officer exhibited an efficiency that lacked... personality? But oh well. At the end of the day we just wanted to sign the contracts and move ahead. Like I said, this was our second time working with the company, and things worked out well.