Christine and her team are amazing! I was so stressed dealing with mortgage loans and all the stuff…read morethat comes with it, considering I've had bad experiences in the past. Christine is so good at making the whole process super smooth and simple. We had very open communication and I was walked through the whole process in a friendly and professional way. I can't recommend them enough! They are going to take care of you and make sure the process of buying a house is the easiest it can be.

I cannot recommend Christine enough. I had reached out to several lenders, but as soon as I spoke…read moreto Christine I knew we had to go with Christine. Purchasing a home can be such an overwhelming process, and she immediately put us at ease about the process. She was extremely attentive and hands on from day one, and just helped this process go along so smooth. She kept us in constant communication each step of the mortgage process, and made herself available for any questions or concerns we had. She is passionate and motivated and truly cares about her clients. I cannot recommend Christine and her team enough, and I would HIGHLY recommend her to anyone who is starting the home buying process!!!

Jason and his team (David Pedronceilli in particular) provide unparalleled customer service. I came…read moreto his team with a fairly complex loan that they made work, despite very last minuet challenges. He is passionate about providing the best deal possible and working to ensure his clients are satisfied. My home purchase experience was stressful for a variety of other factors, but with Jason and his team I felt protected and informed from getting pre-qualified to closing. I could not recommend him highly enough.

Jason Pike and his team are wonderful at what they do. They are excellent communicators and you…read morealways know where you are at in the mortgage process. I received a message every day letting me know the progress of my loan and any information that was still needed. I would highly recommend using them for your next home purchase.

Very low effort .mortgage servicing…read more They try to automate payments recieved; but it makes mistakes -misapplies payments, waaaaay understaffed - often nice people audibly frustrated. I have had s home loan since 1982, never late. I spe d 3-4 hours every month checking upon them. I have a visual disability that makes typing difficult. ... to which I wad told just go slowly as if that's an a swwr. had home loa s since 1982(?)

Customer service is horrible!!! It is fixed now so it was probably just a glitch in their…read moreapp/online services but I tried for one hour and 5 minutes to get ahold of customer service because it wouldn't let me log on saying it did not recognize my lone information. (It was that wording that got me concerned about being hacked) This was via app where my password is saved to my password key and I have face recognition to log in but it made me give my name, address and SS # to try and log in! It still aid it don't recognize my loan information!! I was freaking out at first that my account was hacked. But they have you wait on hold for 5-10 minutes then tell you to leave a message and they will call you back in the order in which your call was received... no option to stay on hold and keep your place in line. I repeated this process 5 times... one hour and 5 minutes worth of waiting on hold and leaving messages. I did not receive one phone call. It has been an hour and 45 minutes and I still never did receive a call. I tried the website and when you click existing customer it doesn't not give you the option to sign up or sign in. And this is a very high call volume for customer service (unless they were all sitting there letting the calls go to voicemail and leaving them for tomorrow) so now I'm concerned everyone else is calling about the app/website and they have been hacked. So naturally I am very concerned. This process started at 17:15 but many customer service centers are open until 18:00 or 19:00 and not once was there a message saying it is past business hours please leave a message or call tomorrow. They let you sit on hold then finally told you to leave a message and they would call you back in the order it was received.. it didn't say calk you back during business hours. To add to this I had forgiven them for taking it open themselves to not pay my flood insurance because they thought I wasn't in a flood zone then I flooded during hurricane Harvey. I have an impound? Account (can't remember if that is the right name for it) where you pay your mortgage and towards taxes and insurance each month. I spoke with someone and gave them the flood insurance company information and sent Weststar the payment for flood insurance for the whole year as instructed by the Weststar representative I spoke with. When I flooded during Harvey I called the insurance company and was told it had been canceled for non payment. I called Weststar and they said they did not pay it because I was not on a flood zone. I later got a refund from Weststar categorized as account excess or something to that effect in the exact amount of the flood insurance I had paid. Then deciding for me but not informing me that they didn't pay my flood insurance cost me 10's of thousands of dollars! (Insurance was just over $1000.00 at that time!). The next year their policy was that flood insurance doesn't come out of the impound account but we pay flood insurance company directly. If this had been their policy when I thought I was paying through them the person who took my insurance information and payment should have told me that, or told me as soon as they realized if they had made a mistake in taking the payment. I was ready to forgive their one huge mistake about a decade ago but now that they can't even return a phone call to a concerned customer about what was looking like an account or system hack I'm letting it all out. If I hadn't financed my home when mortgage rates were so low I would refinance with a different company. Do NOT use Weststar mortgage! Their customer service is horrendous and their incompetence cost me tens of thousands of dollars after Harvey.

We chose Denise to handle our mortgage. We were living out of state during the purchasing of our…read morenew home and Denise made the process as easy as possible. She provided us with all the information we needed, kept us informed on status and required additional data, and made sure our approval was done as quickly as possible. It was a pleasure working with her and we would highly recommend her.

My fiancé and I began home shopping in September and had our hearts (okay, maybe just my heart) set…read moreon a super fixer upper.. We had gone to our credit union with no success, Denise called me and when I told her we had gone to the credit union she said: "you don't want to do that, you want to use us and the homes for Heroes program" (I work in law enforcement). I entertained her offer and I'm so glad that I did! I know I can be a pain more often then not, she stuck by me through all my irrational wishes. She set me up with a realtor who was amazing and always dependable. While we didn't end up in the fixer upper that we wanted (to our benefit, I assure you) we got a great home that's everything we could have asked for and more! She was also able to help us adjust our credit a little and we got a great rate on a house that would have originally been over budget and even got our monthly payment to be under budget!! If you're home shopping I highly suggest you start at First Mortgage! And if you're already shopping with another broker, go see what she can do for you before signing anything!

I am a Realtor and closed a buyer loan with Charles Olguin last year and it was FLAWLESS! They were…read moreready to close several days early, and his communication throughout the process was top notch. I had been skeptical about using a national "chain" lender... but I have since referred several potential buyers to Mr. Olguin without hesitation.

I applied on some generic site for loan companies to call me. Loan Depot called every day on the…read morehour every hour for a week. I finally answered and very politely said "I'm so sorry that I wasted your time, I've been working all day everyday and I haven't had a chance to get back to you to tell you that we are not ready for a lender afterall." I was hung up on... The next day when someone called I answered and let him have his peace and give his speech . After he was finished, I told him we already had a lender (trying to shake this dude) . He was extremely rude and pushy and told me to just give him my information so that he could give me a free quote. I said no thank you. (no longer polite) He said "there's no reason for you to not take a free quote" I hung up. When I had calmed down, I called loan Depot literally 20 times, finally got an answer and reached someone who was extremely condescending and just transferred me to their customer service team. :-(

March 8, 2024: Finally got our escrow refund from Village Capital - the people this company sold…read moreour mortgage to right after closing - many months later. Should've never happened the way it did. Good grief.

Woo-hoo, can't wait to pen this mortgage company review!…read more We've now refinanced with this company twice, the first time a decade back, in a different home, and now in 2021, masked and distanced. I've already penned a stellar five star review for the broker, Jason, he was on it from the moment we got started. This review concerns our experience closing out the paperwork at the end, the staff, the facility. They were clearly utilizing Covid-safe practices, carefully scheduling clients to keep capacity at a minimum. Our conference room was clean, pens were sanitized and we were asked to pocket those that we used. Our loan officer exhibited an efficiency that lacked... personality? But oh well. At the end of the day we just wanted to sign the contracts and move ahead. Like I said, this was our second time working with the company, and things worked out well.

Zoe Enright is a consummate professional who works with her clients to guide them through the…read moremortgage loan process. The entire procedure can be managed electronically through a secure website. Thank you Zoe for all your help in our recent home mortgage application process!

Not the best process. Loan officer frequently out of town so there was a huge lack of…read morecommunication and responses to my requests. Nothing was explained to me, I'd just suddenly get an automated request to sign documents. I made specific requests prior to close because I wanted to ensure closing wasn't a scramble. The paperwork was incorrect when I got to close and I had to sit for over an hour waiting for new paperwork, then resign all the previous documents. It was a mess. And I didn't even get a text message apologizing for their mistakes and the delay.

If i can put a NEGATIVE rating, I would!!!! HORRIFIC EXPERIENCE!!!…read more Purchasing a home is supposed to be exciting. I tried to be on top of most things, all paperworks neeeded, i provide in 24hours. 2 days at the most. Wired down payment money morning 4/26. Closing date is 4/27 but due to my location, the signed loan docs got fedexed and should have been received on 4/28 early AM. And when i thought everything was running smooth, the unthinkable happened. Clerical error at Guaranteed Rate happened!!! They wired the funding to the WRONG ACCOUNT. I've never heard of something like this happening. We kept asking if we were going to get the keys and we didn't. Drew Herig kept saying in a few minutes which turned into hours and was told to wait until 5pm. until the day is done then they found out, they funded the wrong account. I guess that's why their name is not Guaranteed Funding! We couldn't cancel our movers anymore so the next day (4/29), we were still waiting. Movers loaded all our things at 8am then head to the home we just purchased BUT waited infront FOR HOURS!!! until finally, at almost 2pm, we got the KEYS!!! and no compensation or whatsoever for this unacceptable mistake! All we got was apology texts from both Drew Herig and Charles Olguin.

I have used Charles as my preferred mortgage lender for over 7 years. He has done an out standing…read morejob and I continue to refer people to him weekly.

It's been a few, or 15, years since I've bought a house, and things have changed. Mike Sandoval and…read morethe folks at LeaderOne made the process easy to understand, and really very stress-free. I would, and will, recommend LeaderOne to everyone looking for a mortgage lender.

Jim and his exceptional team at LeaderOnce Financial go over and above to make the mortgage…read moreexperience unforgettable! This team genuinely cares about their clients, and in every step of the mortgage process they deliver an amazing experience. It's wonderful to see a team of people who care so much about their clients and about one another. I am incredibly impressed and grateful to know Jim, Kristie and their amazing team!