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    OneTrust Home Loans

    4.3 (10 reviews)

    Services - OneTrust Home Loans

    Mortgage services

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    10 months ago

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    3 years ago

    Very polite and professional staff thank you very much for getting my family's 1 home in a timely manner

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    5 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    Review Highlights - OneTrust Home Loans

    If you need someone to help with your home buying or refinancing needs, contact Sarah.

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    Weststar Mortgage Corp - Weststar Mortgage Corporation & Weststar Escrow Albuquerque Main Office

    Weststar Mortgage Corp

    (20 reviews)

    Business Parkway/Academy Acres

    Very low effort .mortgage servicing…read more They try to automate payments recieved; but it makes mistakes -misapplies payments, waaaaay understaffed - often nice people audibly frustrated. I have had s home loan since 1982, never late. I spe d 3-4 hours every month checking upon them. I have a visual disability that makes typing difficult. ... to which I wad told just go slowly as if that's an a swwr. had home loa s since 1982(?)

    HORRIBLE customer service. If your local bank sends you a letter that they are selling your…read moremortgage to WestStar ... RUN! Try to find another mortgage company. They charged my account twice, saying I logged in through the app and made two payments with 2 different payment dates within 1 minute. I don't even have their app, so NO, that was system messing up. Then tried telling me I have autopay and people forget and make a payment. WHAT?! I don't even have autopay set up. Only thing they could do, after I got a printout from my bank showing they payment was taken twice and a letter from my bank that they will not just refund the money and mail all that to them then WestStar would MAIL me a PAPERCHECK. He said we don't just take multiple payments I am not going to argue with you. Ummm Sir, this was obviously some kind of system glitch that you are trying to blame on me by first saying I logged into the app and then saying I have autopay ... NEITHER are accurate. How about acknowledging a system glitch! I sure would have thought my local bank (WHICH I LOVE) would have done some more research before selling peoples mortgages to a garbage company like this one.

    Denise Dobier

    Denise Dobier

    (2 reviews)

    Business Parkway/Academy Acres

    We chose Denise to handle our mortgage. We were living out of state during the purchasing of our…read morenew home and Denise made the process as easy as possible. She provided us with all the information we needed, kept us informed on status and required additional data, and made sure our approval was done as quickly as possible. It was a pleasure working with her and we would highly recommend her.

    My fiancé and I began home shopping in September and had our hearts (okay, maybe just my heart) set…read moreon a super fixer upper.. We had gone to our credit union with no success, Denise called me and when I told her we had gone to the credit union she said: "you don't want to do that, you want to use us and the homes for Heroes program" (I work in law enforcement). I entertained her offer and I'm so glad that I did! I know I can be a pain more often then not, she stuck by me through all my irrational wishes. She set me up with a realtor who was amazing and always dependable. While we didn't end up in the fixer upper that we wanted (to our benefit, I assure you) we got a great home that's everything we could have asked for and more! She was also able to help us adjust our credit a little and we got a great rate on a house that would have originally been over budget and even got our monthly payment to be under budget!! If you're home shopping I highly suggest you start at First Mortgage! And if you're already shopping with another broker, go see what she can do for you before signing anything!

    Charles Olguin at Guaranteed Rate

    Charles Olguin at Guaranteed Rate

    (2 reviews)

    Business Parkway/Academy Acres

    If i can put a NEGATIVE rating, I would!!!! HORRIFIC EXPERIENCE!!!…read more Purchasing a home is supposed to be exciting. I tried to be on top of most things, all paperworks neeeded, i provide in 24hours. 2 days at the most. Wired down payment money morning 4/26. Closing date is 4/27 but due to my location, the signed loan docs got fedexed and should have been received on 4/28 early AM. And when i thought everything was running smooth, the unthinkable happened. Clerical error at Guaranteed Rate happened!!! They wired the funding to the WRONG ACCOUNT. I've never heard of something like this happening. We kept asking if we were going to get the keys and we didn't. Drew Herig kept saying in a few minutes which turned into hours and was told to wait until 5pm. until the day is done then they found out, they funded the wrong account. I guess that's why their name is not Guaranteed Funding! We couldn't cancel our movers anymore so the next day (4/29), we were still waiting. Movers loaded all our things at 8am then head to the home we just purchased BUT waited infront FOR HOURS!!! until finally, at almost 2pm, we got the KEYS!!! and no compensation or whatsoever for this unacceptable mistake! All we got was apology texts from both Drew Herig and Charles Olguin.

    I have used Charles as my preferred mortgage lender for over 7 years. He has done an out standing…read morejob and I continue to refer people to him weekly.

    OneTrust Home Loans - mortgagelenders - Updated May 2026

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