Christine and her team are amazing! I was so stressed dealing with mortgage loans and all the stuff…read morethat comes with it, considering I've had bad experiences in the past. Christine is so good at making the whole process super smooth and simple. We had very open communication and I was walked through the whole process in a friendly and professional way. I can't recommend them enough! They are going to take care of you and make sure the process of buying a house is the easiest it can be.

I cannot recommend Christine enough. I had reached out to several lenders, but as soon as I spoke…read moreto Christine I knew we had to go with Christine. Purchasing a home can be such an overwhelming process, and she immediately put us at ease about the process. She was extremely attentive and hands on from day one, and just helped this process go along so smooth. She kept us in constant communication each step of the mortgage process, and made herself available for any questions or concerns we had. She is passionate and motivated and truly cares about her clients. I cannot recommend Christine and her team enough, and I would HIGHLY recommend her to anyone who is starting the home buying process!!!

Jason and his team (David Pedronceilli in particular) provide unparalleled customer service. I came…read moreto his team with a fairly complex loan that they made work, despite very last minuet challenges. He is passionate about providing the best deal possible and working to ensure his clients are satisfied. My home purchase experience was stressful for a variety of other factors, but with Jason and his team I felt protected and informed from getting pre-qualified to closing. I could not recommend him highly enough.

Jason Pike and his team are wonderful at what they do. They are excellent communicators and you…read morealways know where you are at in the mortgage process. I received a message every day letting me know the progress of my loan and any information that was still needed. I would highly recommend using them for your next home purchase.

Our home was purchased in Albuquerque and we live 200 miles away. You can imagine the logistics…read morechallenges. Our daughter used Homewise as a lender for her home and was very satisfied with the service she received and this influenced our choice of lenders. We were very pleased with our choice of Homewise. Their staff was diligent in keeping us informed all through the processes of our loan. We felt very confident about their ability to handle all of our mortgage needs. They were upfront about everything and eager to answer all of our question. All the staff that we dealt with were extremely patient with us during the entire process. Communication with them was easy. We can highly recommend Homewise for all borrowing needs.

The Homewise team was always available to go through this process with my husband and I. As first…read moretime homebuyers it could be overwhelming. As we went through our adventure- there were aspects and situations that were new to us. However our broker (Elena) and underwriter (Leon) were always there guiding us every step. They even have home buyers classes- educating us on what the right steps were for our situation. They were recommend by a friend and I was not disappointed. I would also recommend them. Gabe & Melissa

Very low effort .mortgage servicing…read more They try to automate payments recieved; but it makes mistakes -misapplies payments, waaaaay understaffed - often nice people audibly frustrated. I have had s home loan since 1982, never late. I spe d 3-4 hours every month checking upon them. I have a visual disability that makes typing difficult. ... to which I wad told just go slowly as if that's an a swwr. had home loa s since 1982(?)

Customer service is horrible!!! It is fixed now so it was probably just a glitch in their…read moreapp/online services but I tried for one hour and 5 minutes to get ahold of customer service because it wouldn't let me log on saying it did not recognize my lone information. (It was that wording that got me concerned about being hacked) This was via app where my password is saved to my password key and I have face recognition to log in but it made me give my name, address and SS # to try and log in! It still aid it don't recognize my loan information!! I was freaking out at first that my account was hacked. But they have you wait on hold for 5-10 minutes then tell you to leave a message and they will call you back in the order in which your call was received... no option to stay on hold and keep your place in line. I repeated this process 5 times... one hour and 5 minutes worth of waiting on hold and leaving messages. I did not receive one phone call. It has been an hour and 45 minutes and I still never did receive a call. I tried the website and when you click existing customer it doesn't not give you the option to sign up or sign in. And this is a very high call volume for customer service (unless they were all sitting there letting the calls go to voicemail and leaving them for tomorrow) so now I'm concerned everyone else is calling about the app/website and they have been hacked. So naturally I am very concerned. This process started at 17:15 but many customer service centers are open until 18:00 or 19:00 and not once was there a message saying it is past business hours please leave a message or call tomorrow. They let you sit on hold then finally told you to leave a message and they would call you back in the order it was received.. it didn't say calk you back during business hours. To add to this I had forgiven them for taking it open themselves to not pay my flood insurance because they thought I wasn't in a flood zone then I flooded during hurricane Harvey. I have an impound? Account (can't remember if that is the right name for it) where you pay your mortgage and towards taxes and insurance each month. I spoke with someone and gave them the flood insurance company information and sent Weststar the payment for flood insurance for the whole year as instructed by the Weststar representative I spoke with. When I flooded during Harvey I called the insurance company and was told it had been canceled for non payment. I called Weststar and they said they did not pay it because I was not on a flood zone. I later got a refund from Weststar categorized as account excess or something to that effect in the exact amount of the flood insurance I had paid. Then deciding for me but not informing me that they didn't pay my flood insurance cost me 10's of thousands of dollars! (Insurance was just over $1000.00 at that time!). The next year their policy was that flood insurance doesn't come out of the impound account but we pay flood insurance company directly. If this had been their policy when I thought I was paying through them the person who took my insurance information and payment should have told me that, or told me as soon as they realized if they had made a mistake in taking the payment. I was ready to forgive their one huge mistake about a decade ago but now that they can't even return a phone call to a concerned customer about what was looking like an account or system hack I'm letting it all out. If I hadn't financed my home when mortgage rates were so low I would refinance with a different company. Do NOT use Weststar mortgage! Their customer service is horrendous and their incompetence cost me tens of thousands of dollars after Harvey.

I've only been a member of NFCU since April 2026. My sister passed away, and this was her bank. I…read moredecided to use this bank to set up her estate account. Once they received my paperwork (DC & court papers) that I gave in person to this location, Loretta told me over the phone that they would send me an estate application, that I would need an EIN, and it would take 7-10 business days after processing the application to open and fund the account. She also said they need my signature on file which they have through the application. I waited for them to send the application, and I waited, and waited. I called and left a few voicemails with Loretta over the course of a few weeks, and didn't get a call back. I finally requested to speak to another staff member, and immediately she discovered that the application was sent to the incorrect email address. She got the correct address and sent the application immediately. I filled that out and waited for them to tell me it was funded. I waited 7 days, and then I called them. It was funded earlier in the week. I had a few checks to deposit to this account, so I took them into this location. The teller was friendly, and he told me it wasn't necessary to sign these checks. Later, I paid them another visit. I had title paperwork that needed several pages to be notarized. I checked in with the person up front, and they led me straight into the room to take care of our business. I've had very good experiences in person at this location, but the handling of the business via the phone wasn't nearly as much fun.

I have not been in person, but when I have gone in person, I've been treated with warmth and…read morekindness. They really know their work and are more than happy to help with anything I need. They are efficient, knowledgeable, energetic, and clean.

It's been a few, or 15, years since I've bought a house, and things have changed. Mike Sandoval and…read morethe folks at LeaderOne made the process easy to understand, and really very stress-free. I would, and will, recommend LeaderOne to everyone looking for a mortgage lender.

Jim and his exceptional team at LeaderOnce Financial go over and above to make the mortgage…read moreexperience unforgettable! This team genuinely cares about their clients, and in every step of the mortgage process they deliver an amazing experience. It's wonderful to see a team of people who care so much about their clients and about one another. I am incredibly impressed and grateful to know Jim, Kristie and their amazing team!

I am a Realtor and closed a buyer loan with Charles Olguin last year and it was FLAWLESS! They were…read moreready to close several days early, and his communication throughout the process was top notch. I had been skeptical about using a national "chain" lender... but I have since referred several potential buyers to Mr. Olguin without hesitation.

I applied on some generic site for loan companies to call me. Loan Depot called every day on the…read morehour every hour for a week. I finally answered and very politely said "I'm so sorry that I wasted your time, I've been working all day everyday and I haven't had a chance to get back to you to tell you that we are not ready for a lender afterall." I was hung up on... The next day when someone called I answered and let him have his peace and give his speech . After he was finished, I told him we already had a lender (trying to shake this dude) . He was extremely rude and pushy and told me to just give him my information so that he could give me a free quote. I said no thank you. (no longer polite) He said "there's no reason for you to not take a free quote" I hung up. When I had calmed down, I called loan Depot literally 20 times, finally got an answer and reached someone who was extremely condescending and just transferred me to their customer service team. :-(

I just completed my second transaction through FMS and realized it was past time to write a Yelp…read morereview! I found Brian and his team via referral from my realtor; before I even found a house I liked, I met with Brian and learned a bunch about the different types of home loans and programs available for me as a first time buyer. He was very clear with me about everything from up front costs and long-term savings to how his company gets paid in all this. Though I struggled to find a house, I was prepared with my pre-approval in hand and when I did finally find "the one," the loan side of the purchase was really the easy part (scary, but easy). I checked with my own bank to see if they were able to beat the deal Brian found for me and they could not - even my bank's agent said it was a great deal. Fast forward a year and a half, and mortgage rates had dropped 1.625% from my original loan, so I reached out to Brian and asked him if he could run some numbers to see if refinancing would work out to be a good deal for me. He did, and called me to walk through the numbers over the phone. He found me another great option, and just yesterday I signed the paperwork to close on my new loan. I recommend Brian and his team to all of my friends and acquaintances who mention they are looking to buy a home.

Brian and the team at FMS are wizards at this stuff. They got my investment property a rate that…read morewas much lower than I thought I was going to get, and even worked with my soft second mortgage to get it all done in record time. Awesome job guys!

Went around 3:55pm. Got off of work early. Deposited some money inside (voice is gone). I was in…read moreand out in less than 3 minutes. The teller who processed my transaction was very nice to me considering I'm sick, and was efficient as could be in this situation. The floors are clean, hot coffee, plenty of employees are around. Doors inside and entrances are handicap accessible. People may wonder why I always mention clean floors and areas where your hand would touch, I'm obsessed with that. Nothing is more gross than touching a dirty surface that leaves a weird feeling on your hands. We all have touch screen phones these days and it's gross if you're somewhere and you get a greasy feeling after touching a surface, or worse, with a gross odor. Well not here. It also smelled quite good inside.

Had an auto loan with Nusenda. Set it up with auto payments and made it through 3.5 years with no…read moreproblems. Then, during the last 6 months of the loan, Nusenda shut off my auto pay, did not alert me, and reported my account as behind to collections. It dinged my credit score by double digits. The ONLY negative report in the last 20 years... Think twice before borrowing money from them.

My wife and I worked with Sherry just recently on securing a loan for our new house...it was a true…read morepleasure in working with Sherry throughout the entire loan process, She was very patient and attentive to our needs and requests, and always very responsive! In spite of some difficult challenges, Sherry was able to steer us in the right direction and provided great counsel from start to finish....we would highly recommend Shery to all of our friends and individuals who are looking for a professional in securing your home loan!