I reached out to Cissy after reading the awesome review. She answered the phone right away and was…read moresuper helpful. She wasn't able to assist me in obtaining a mortgage due to the specifics of my circumstances but she was thorough and followed up right away after researching my challenges. I would highly recommend her and look forward to working with her in the future.

So delighted we chose Cissy Moore for our financing needs for the purchase of our new home. She…read moreskillfully guided us through the process, and her upbeat personality kept everything on track through what can be a trying time. We were confident that with her experience, she could help us over any bumps that inevitably occur, and still close on time. Also liked Waterstone's email notification/instructional process which describes the path the loan is on. (Underwriting, ready to close, etc.) Highly recommend Cissy!

Jason Pike and his team are wonderful at what they do. They are excellent communicators and you…read morealways know where you are at in the mortgage process. I received a message every day letting me know the progress of my loan and any information that was still needed. I would highly recommend using them for your next home purchase.

We got a great loan. A bit said that they ended up transferring it to another lender . It honestly…read morecaught me off guard. The staff was very helpful. Communication was excellent. As well as prompt follow up. Would likey go with them again even though they sold off my loan.

I've only been a member of NFCU since April 2026. My sister passed away, and this was her bank. I…read moredecided to use this bank to set up her estate account. Once they received my paperwork (DC & court papers) that I gave in person to this location, Loretta told me over the phone that they would send me an estate application, that I would need an EIN, and it would take 7-10 business days after processing the application to open and fund the account. She also said they need my signature on file which they have through the application. I waited for them to send the application, and I waited, and waited. I called and left a few voicemails with Loretta over the course of a few weeks, and didn't get a call back. I finally requested to speak to another staff member, and immediately she discovered that the application was sent to the incorrect email address. She got the correct address and sent the application immediately. I filled that out and waited for them to tell me it was funded. I waited 7 days, and then I called them. It was funded earlier in the week. I had a few checks to deposit to this account, so I took them into this location. The teller was friendly, and he told me it wasn't necessary to sign these checks. Later, I paid them another visit. I had title paperwork that needed several pages to be notarized. I checked in with the person up front, and they led me straight into the room to take care of our business. I've had very good experiences in person at this location, but the handling of the business via the phone wasn't nearly as much fun.

Not good HELCO rates!!! Loan rates are too high, thus not appropriate! Doesn't matter if you are a…read moreVet!

Dan made the process easy to understand and as painless as these things could get.read more

This is our first Mortgage using this company.. Wow!!! I can't say enough! They were available,…read morefollowed through, eased any worries... communicated, available!!! Use this Mortgage group..our guy was Barry.

March 8, 2024: Finally got our escrow refund from Village Capital - the people this company sold…read moreour mortgage to right after closing - many months later. Should've never happened the way it did. Good grief.

Woo-hoo, can't wait to pen this mortgage company review!…read more We've now refinanced with this company twice, the first time a decade back, in a different home, and now in 2021, masked and distanced. I've already penned a stellar five star review for the broker, Jason, he was on it from the moment we got started. This review concerns our experience closing out the paperwork at the end, the staff, the facility. They were clearly utilizing Covid-safe practices, carefully scheduling clients to keep capacity at a minimum. Our conference room was clean, pens were sanitized and we were asked to pocket those that we used. Our loan officer exhibited an efficiency that lacked... personality? But oh well. At the end of the day we just wanted to sign the contracts and move ahead. Like I said, this was our second time working with the company, and things worked out well.