If I could rate this venue based on the staff, specifically Jennifer the owner, it would be less than a star. I don't think I have ever encountered someone who had such poor skills in communicating with someone who booked their venue. The venue itself is beautiful, I won't discredit them on that, but the way that Jennifer handled my situation was horrible. I am aware that she replies to all her bad reviews so I hope she reads this one. Let me start off by saying I got married here on December 3, 2022. No problems occurred prior to my date, but the day of my wedding is when I had multiple guests tell me that Jennifer was very rude. This happened at the very end of my wedding near the send off portion. The first problem we ran into with them was that we provided the alcohol for my wedding which was behind the bar, but for some odd reason the staff of the venue decided to place our leftover alcohol in a LOCKED room that we had no access to. Our catering informed us of the situation saying the staff wasn't going to give us the leftover alcohol. So when my husband went to ask why and what the issue was that's when they switched up what they said, and said we can take the alcohol but as soon as we do we need to be off the property, which nowhere in the contract does it state this. We did our send off at 11pm and we were off the property by 11:10pm. I had my parents stay behind to help with cleanup and gathering our things. We booked the venue until midnight, but for some reason Jennifer was telling my guests they weren't allowed back inside the venue. She told my mom she wasn't allowed back in the bridal suite to gather my items, my mom was adamant about gathering my things and she was finally able to go inside to get them. All this happened no later than 11:40pm. Their contract does state that everyone needs to be off the property by midnight, and to my understanding my last vendor was my dj. Now let's skip to the day after my wedding, December 4, 2022. I received an email that was regarding the "additional charges" that we have to pay for damages which amounted to $747. And you're probably thinking " that's a lot of money" and I know I thought the same thing. So at this point they charged my card on file already, and while I was looking at the receipt and "evidence" for these charges that's when I realized these charges were false and absurd. I was in communication with Jennifer during this whole issue and she likes to come off as someone who is reasonable and caring, and in no way was she like that towards me. The charges she included in my invoice were damages to the floor, dj staying past 12, paying officers for overtime. She claimed my videographer made a deep scratch on her concrete floors with his small plastic suitcase with wheels. She provided pictures and video "proof", but after seeing her so called proof and reviewing it something about it was wrong. For the pictures she provided pictures that appeared to be in 2 different spots of the venue. I went back and forth with her regarding this scratch because it was a $500 charge. She told me she will do her best to minimize the price. Funny thing is she said she was able to minimize the price all the way down to $100 and she just charging me $100 for the labor of cleaning the floor, which the contract does not state that I need to pay additional charges for cleaning their floors. The next issue was with my dj, so I immediately contacted him to ask about what time he was out of the venue because Jennifer is accusing him of leaving around 12:30am which she changed to 12:49am after sending a new invoice . He said that was impossible because he lives in Grand Prairie which is about 40 minutes from this venue. He sent me screenshots from his ring camera arriving to his home at 12:47am. I let Jennifer know about his and all she could say was that he is being dishonest. After 2 months of disputing these charges my proof was found valid. I want others who book this venue to be cautious of Jennifer so she doesn't overcharge you. read more