This place looks and smells good but there is NO patient care. They do not care for your loved…read moreones. Warehousing patients only. Your loved one may as well be a prisoner at a low risk facility. As with any facility you have to be there every day and stay on the people that is supposed to be there to work! They don't even give the patients water!!! They hide the light for service buttons behind the bed so that the patients can't reach it. Again, there is NO PATIENT CARE other than PT. You've been warned but sadly that's how they all starting to be.

Was never seen by the doctor after repeated requests. And social worker never called us back for a…read morequestion I had.

My 89 year old aunt has been living at Sunrise of Grosse Pointe Woods for nearly two years. She is…read moresometimes not the easiest person to please, but she has only the highest of praise for the Sunrise caregiving staff. On my last visit she called over several caregivers to her wheelchair and introduced them to me as you would a dear friend. My aunt was very unhappy to leave her own home and go into assisted living, but now she is contented thanks to the patience and attention of the wonderful staff. Resident Care Director Judy Gafa sets the tone at Sunrise GPW with wisdom and kindness and hands on care. She even personally accompanied my aunt for a doctor visit. I would attribute the excellence of these special people to a combination of genuine caring nature and superior training. Smiles all around. I only hope that should I need care one day that it will be from caregivers as excellent as the staff at Sunrise Grosse Pointe Woods.

My father went to Sunrise at Vernier and our experience was amazing. The Sunrise team understands…read moredementia. He was advanced stage and had many ailments and challenges including blindness. We felt like he was treated like he was the only resident in the building. His stay was short sadly, but the last 30 days of his life were filled with love, dignity, and highest quality care imaginable thanks to the entire team.

Mixed. The Staff is very good. Jerry, the nurse is compassionate and listens, and understands…read more Lonyeita is very astute and detail oriented. The food is TERRIBLE. How someone could mangle something as simple as a potato or turkey and make them as bad as they possibly could had to be deliberate hateful sabotage. They must have dumped a 5 pound bag of salt on the Turkey and much of the food they mangled so badly you had to read the menue to identify it. No concept of health oriented food or dietary restrictions. We finally just ordered out along the food along the dood strips. I'm a human garbage can and will eat anything, and do not believe in throwing any food away. But when it's garbage that even a garbage can rejects, it's really bad.

Unfortunately, the level of care was unacceptable. Many of the staff members we encountered were…read morerude and appeared uninterested in providing proper care.  Families should not have to monitor every basic need to make sure their loved one is taken care of. It was incredibly frustrating and stressful to feel like we had to step in constantly just to make sure he was properly fed and looked after. To make matters worse, they contacted the state regarding our family, which was shocking given the level of care and conditions we witnessed at the facility. In our opinion, the concerns about care should have been directed toward the facility itself. We hope this feedback encourages improvements so that future patients and families receive the care, cleanliness, and compassion that should be expected from a rehabilitation facility.

Everything needs improvement! Do not put your loved one here...they are not safe! I was put their…read moreafter breaking my femur. They don't answer the bell when you Need assistance for anything! Please look after your loved ones day and night if you put them @ the River! It is shame they are allowed to stay open! I won't go into to details because it would make you ill!

They are way too slow answering calls. Patients need more…read moreattention when they cannot get around easily on their own

This is the most amazing place! My father has been here less then a month and it already seems like…read morehome! The staff is outstanding and treat my dad like family with the highest respect and dignity. They truly do care and it shows! The building and apartments are beautiful and clean and the food is great! There are always wonderful activities and outings, my dad has not been happier or healthier! Me and my family can honestly say that we HIGHLY recommend this wonderful place to anyone who is looking for the perfect senior living community. We just can't say enough wonderful things about it!

From the owner: Located in Roseville, Michigan, in the heart of vibrant Southeast Michigan, our beautiful community…read moreoffers well-appointed studio, one- and two-bedroom apartments and large common areas to visit with family and friends.

Oh boy, where to begin....I don't have the energy now to articulate all my concerns. I just want…read moreto get my review out their to give pause to those considering this place. First, the food, which will be very important to your loved one, is wretched. They boast a gourmet chef, but the reality is the food is probably better in prison. Housekeeping services, which you pay for, are underwhelming. Be prepared to go help your loved one clean. They will nickel and dime you to death. My loved one never experienced theft, but random visitors and some of the aides recommended that I should install cameras in the room. It was suggested that those with cameras get better treatment and that my loved one may have been harrassed. This is a big one... American House replaced their medical care team with an outside company called AdvisaCare. You do not want anything to do with this unprofessional company. Your loved one may be healthy now, but as time goes on, they will inevitably need medical services. It seems that this company, whose cliental is elderly people is full of employees that don't know how to deal with old people. I personally wouldn't trust them to take care of a pet. AdvisaCare is involved in many ways. For example, they handle small serivces, like getting a meal delivered from the cafeteria to your loved one's room. Your loved one may need that service if they are ill or had a fall and can't walk, etc. That service, which constitutes an AdvisaCare employee carrying slop in a styrofoam box a short distance, costs $5.00 per meal (i.e. $15.00 per day). What if you need more services like a push in a wheel chair? That is an extra fee. How about incontinent care? Hope they come and change your loved ones diaper and that they don't sit in urine all day. Oh, the AdvisaCare folks may thrown the dirty diaper on the floor or put it in your loved ones kitchen sink. Then, the manager of American House will call you and tell you there is an extra housekeeping fee for the mess caused by AdvisaCare. Does your loved one take medications? Of course they do. Once the point comes where you don't trust your loved one to take the right amount at the right time, etc. you will be relying on AdvisaCare....for an extra fee. Good luck. They may bring someone else's meds or run out of the meds your loved one needs and never bother to inform you. You may get a call saying, "We bumped your loved one's head moving them and want to send them to the hospital, okay?" It seems like the aides are eager send people to the hospital. I suppose they won't have to deal with your loved one if they get rid of them for awhile. There is a doctor that roams the halls of the American Houses named Dr. Hackle. He and the AdvisaCare team will solicit business. He may somehow end up as your loved ones' primary care physician (PCP). Your loved one may catch a cold and you may be encouraged to enroll them in the AdvisaCare Home Health program or the AdvisaCare Hospice program. They will charge Medicare and your loved ones private insurance until they can't get away with it, then they will terminate your love one. Won't you be surprised if you get an Explanation of Benefits for occupational and physical therapy that you didn't request? Supposedly, AdvisaCare Home Health and the AdvisaCare Hospice are different companies than the local AdvisaCare team even though they all share the same corporate and regional offices. They purport to all work together. Yet, one group will never know what the other groups is doing. Worse, the local folk will tell you a duty is not theirs and to call the other group of people. For example, the AdvisaCare Home Health group may order a hospital bed for your loved one and tell you they coordinated with the local AdvisaCare team to move your loved one into the bed. When the bed arrives, it will be pandemonium. You will get calls saying you need to get down their ASAP. The local AdvisaCare works will say their backs hurt and they can't move your loved one and that they didn't know about the bed. Why am I referring to AdvisaCare in an American House review? First, American House allows them to work at their properties. AdvisaCare is part of the American House experience. You may even get ping-ponged between the two companies. Finally, let's face it, as your loved one ages, they will need more and more assistance. They may even end up in hospice at American House through AdvisaCare. Unless you bring indoor own medical team, you will inevitably deal with AdvisaCare. You can expect yearly rent increases from American House. At some point, you will realize that you are paying double the rent than new tenants. It is difficult to move elderly folks once they are established so you will likely end up going along with these increases. Think about that before you get locked in at this place unless you are willing to move your loved one if you or they are not happy.

First impression was great. The facility was very inviting, clean, and just plain beautiful. Amanda…read morewas very helpful, and happy to answer any questions I had. Came away believing this would be a wonderful place for my mom.

I want to take a moment to express my deepest gratitude to Shorepointe Skilled Nursing Center. Two…read moreyears ago, during one of the most difficult times for our family, the staff at Shorepointe provided my mom with exceptional care, compassion, and attention throughout her illness. The end-of-life care they offered was nothing short of spectacular--filled with dignity, kindness, and genuine love. Now, as my dad begins his journey with rehab and skilled nursing care, there was no question about where he needed to be. We knew we could trust this highly skilled and dedicated team once again. Their professionalism, empathy, and commitment to their residents give families like ours comfort and peace during challenging times. Thank you, Shorepointe, for all that you do--for your expertise, your patience, and the heartfelt care you provide every single day. Your impact on families lasts far beyond the moments you spend with our loved ones.

It's difficult to find any help on the floor! Both of my grandparents were here (years apart). And…read moreboth left with infections, and left worse than when they came.