Every time I have had the pleasure of visiting the facility the residents seem quite happy. I have…read moretoured the facility several times and it is well updated and homey without being overdone. The staff our awesome and go above and beyond to make sure the seniors that live there love where they live.

Setting up a plan B for my future. Talked to one of the managers, Tod, and got info on the rates…read more Longtime resident, Lavaca B., told me she rates this place a 5 and loves everything about it. The have a bus and drive residents to shop, to the casino, to symphonies, to banks, to dr. Apots. And other planned trips. They have an activities room where they show movies, have entertainment, play bingo, play cards, exercise, yoga, etc. They serve 3 meals a day and you can arrange for a car port for $15 a month if you have a car. On site medics available. All residents wear a medic button in case of emergencies.

My 89 year old aunt has been living at Sunrise of Grosse Pointe Woods for nearly two years. She is…read moresometimes not the easiest person to please, but she has only the highest of praise for the Sunrise caregiving staff. On my last visit she called over several caregivers to her wheelchair and introduced them to me as you would a dear friend. My aunt was very unhappy to leave her own home and go into assisted living, but now she is contented thanks to the patience and attention of the wonderful staff. Resident Care Director Judy Gafa sets the tone at Sunrise GPW with wisdom and kindness and hands on care. She even personally accompanied my aunt for a doctor visit. I would attribute the excellence of these special people to a combination of genuine caring nature and superior training. Smiles all around. I only hope that should I need care one day that it will be from caregivers as excellent as the staff at Sunrise Grosse Pointe Woods.

My father went to Sunrise at Vernier and our experience was amazing. The Sunrise team understands…read moredementia. He was advanced stage and had many ailments and challenges including blindness. We felt like he was treated like he was the only resident in the building. His stay was short sadly, but the last 30 days of his life were filled with love, dignity, and highest quality care imaginable thanks to the entire team.

I cannot say enough positive comments about the staff and facility. These people are ALL HEART…read more My dad was a resident for a year and a half. In that time I never met one team member that wasn't loving and kind. Their focus on patient care is above excellence. Kudos to Beechwood for treating our loved ones like your loved one.

This is a small and homey assisted living/nursing home. The staff takes wonderful care of its…read moreresidents. I highly recommend.

Oh boy, where to begin....I don't have the energy now to articulate all my concerns. I just want…read moreto get my review out their to give pause to those considering this place. First, the food, which will be very important to your loved one, is wretched. They boast a gourmet chef, but the reality is the food is probably better in prison. Housekeeping services, which you pay for, are underwhelming. Be prepared to go help your loved one clean. They will nickel and dime you to death. My loved one never experienced theft, but random visitors and some of the aides recommended that I should install cameras in the room. It was suggested that those with cameras get better treatment and that my loved one may have been harrassed. This is a big one... American House replaced their medical care team with an outside company called AdvisaCare. You do not want anything to do with this unprofessional company. Your loved one may be healthy now, but as time goes on, they will inevitably need medical services. It seems that this company, whose cliental is elderly people is full of employees that don't know how to deal with old people. I personally wouldn't trust them to take care of a pet. AdvisaCare is involved in many ways. For example, they handle small serivces, like getting a meal delivered from the cafeteria to your loved one's room. Your loved one may need that service if they are ill or had a fall and can't walk, etc. That service, which constitutes an AdvisaCare employee carrying slop in a styrofoam box a short distance, costs $5.00 per meal (i.e. $15.00 per day). What if you need more services like a push in a wheel chair? That is an extra fee. How about incontinent care? Hope they come and change your loved ones diaper and that they don't sit in urine all day. Oh, the AdvisaCare folks may thrown the dirty diaper on the floor or put it in your loved ones kitchen sink. Then, the manager of American House will call you and tell you there is an extra housekeeping fee for the mess caused by AdvisaCare. Does your loved one take medications? Of course they do. Once the point comes where you don't trust your loved one to take the right amount at the right time, etc. you will be relying on AdvisaCare....for an extra fee. Good luck. They may bring someone else's meds or run out of the meds your loved one needs and never bother to inform you. You may get a call saying, "We bumped your loved one's head moving them and want to send them to the hospital, okay?" It seems like the aides are eager send people to the hospital. I suppose they won't have to deal with your loved one if they get rid of them for awhile. There is a doctor that roams the halls of the American Houses named Dr. Hackle. He and the AdvisaCare team will solicit business. He may somehow end up as your loved ones' primary care physician (PCP). Your loved one may catch a cold and you may be encouraged to enroll them in the AdvisaCare Home Health program or the AdvisaCare Hospice program. They will charge Medicare and your loved ones private insurance until they can't get away with it, then they will terminate your love one. Won't you be surprised if you get an Explanation of Benefits for occupational and physical therapy that you didn't request? Supposedly, AdvisaCare Home Health and the AdvisaCare Hospice are different companies than the local AdvisaCare team even though they all share the same corporate and regional offices. They purport to all work together. Yet, one group will never know what the other groups is doing. Worse, the local folk will tell you a duty is not theirs and to call the other group of people. For example, the AdvisaCare Home Health group may order a hospital bed for your loved one and tell you they coordinated with the local AdvisaCare team to move your loved one into the bed. When the bed arrives, it will be pandemonium. You will get calls saying you need to get down their ASAP. The local AdvisaCare works will say their backs hurt and they can't move your loved one and that they didn't know about the bed. Why am I referring to AdvisaCare in an American House review? First, American House allows them to work at their properties. AdvisaCare is part of the American House experience. You may even get ping-ponged between the two companies. Finally, let's face it, as your loved one ages, they will need more and more assistance. They may even end up in hospice at American House through AdvisaCare. Unless you bring indoor own medical team, you will inevitably deal with AdvisaCare. You can expect yearly rent increases from American House. At some point, you will realize that you are paying double the rent than new tenants. It is difficult to move elderly folks once they are established so you will likely end up going along with these increases. Think about that before you get locked in at this place unless you are willing to move your loved one if you or they are not happy.

First impression was great. The facility was very inviting, clean, and just plain beautiful. Amanda…read morewas very helpful, and happy to answer any questions I had. Came away believing this would be a wonderful place for my mom.

Unfortunately, the level of care was unacceptable. Many of the staff members we encountered were…read morerude and appeared uninterested in providing proper care.  Families should not have to monitor every basic need to make sure their loved one is taken care of. It was incredibly frustrating and stressful to feel like we had to step in constantly just to make sure he was properly fed and looked after. To make matters worse, they contacted the state regarding our family, which was shocking given the level of care and conditions we witnessed at the facility. In our opinion, the concerns about care should have been directed toward the facility itself. We hope this feedback encourages improvements so that future patients and families receive the care, cleanliness, and compassion that should be expected from a rehabilitation facility.

Mixed. The Staff is very good. Jerry, the nurse is compassionate and listens, and understands…read more Lonyeita is very astute and detail oriented. The food is TERRIBLE. How someone could mangle something as simple as a potato or turkey and make them as bad as they possibly could had to be deliberate hateful sabotage. They must have dumped a 5 pound bag of salt on the Turkey and much of the food they mangled so badly you had to read the menue to identify it. No concept of health oriented food or dietary restrictions. We finally just ordered out along the food along the dood strips. I'm a human garbage can and will eat anything, and do not believe in throwing any food away. But when it's garbage that even a garbage can rejects, it's really bad.

Very kind, professional employees. Everyone helpful in the office. Caregiver punctual and…read moreattentive to my parents needs.

Make sure when you get hired in to notify them right away that you are expecting otherwise the…read moremoment you get sick and need a day or 2 off they'll remove your hours and say you were not compliant and violated policy's . I worked here from April to July 11th and they AT WILL TERMINATED me with false accusations. Adding on they gave me a week off they I never asked for as "punishment " before termination. And then when I couldn't drive my car due to it needing maintenance on it they officially had AT WILL terminated my employment with them trying to excuse all of what they've done. Yet I not one signed any firmed or write ups and only had good reviews from clients families that I cared for. Its truly heart aching that you can be at good terms with a company but the moment you become pregnant the company does everything to let you go , make themselves look at best and not care about what difficulties you may be facing although ironically they say they offer counseling for when caregivers are burnt out. But they have the right to tell caregivers when they are pissed off at them for attitude or miscommunication. I was promised 40hours when I got hired. Was given 35 And then at the end they gave me 8 a week that's if one of the 4 hours of the week was not cancelled abruptly by the client. I feel most employees or past employed people here with this company are too afraid to be honest and write a true review on how they in honestly treat their caregivers. I loved working I had clients they depended on seeing me but didn't understand why they couldn't see me again and then shortly after that I was terminated ‍. They say they don't discriminate but they 100% do if you are pregnant and weren't when first hired. Even after 90 days they didn't give me my sign on bonus. They're just a bit exaggerated on what they advertise for their company and promise to do for their caregivers. They're huge in protecting their reputation for the company but in EXTREME measures fail to meet the caregivers needs. and will turn on you. i even was told in may to apply to other jobs like assisted living with an approved release form due to them being in their words "slow on hours ". although when i was hired in april they promised and ensured that would never be the case with the company. . They even continued to harass me to come into the office when knowing my car was unable to drive. They're very incoherent try inspire home care before trusting visiting angels they are way more reliable and wont fail you plus it's weekly pay!!!! thank you !

Only reason it gets two stars is the place is clean. This review is directed to those looking for…read moreemployment at this facility. My experience was 5+ hours of MY time for 3 separate meetings over the course of 2.5 week in which I had to contact the director twice to move the ball a little faster, although in the initial interview I was told that time was a factor, that the position would be vacated by the current employee very soon. The director also proceeded to inform me of her dissatisfaction for the current employee in some detail, and was glad to see this person moving on. The last meeting was a complete joke. I had a mystery box cooking demo in which I had two hours to prepare a starter, entree and dessert for 6 guests. The ingredients I was given were not conducive to the environment. A whole chicken, partially frozen shrimp, cous cous. And other random ingredients. Sorry folks it's not Morton's steak House. Nobody is butchering whole chickens for service of over 100 people. Half frozen non peeled shrimp? Peel and eat shrimp boil anyone? Let's not mention that I'm smashed into a 2'x2' space next to a prep sink with three cooks a pastry chef and dishwashers trying to get prepared for lunch service! Or that some of the equipment I needed to use was in various states of disrepair. I wish the successful candidate the best of luck, with the current state of disrepair of the kitchen and the monkeys running the circus, it'll be a challenge to say the least.

Warm and caring staff, clean and excellent dining. Lots of activities and the transportation to…read moreappointments is very helpful. The limited amount of parking can be a challenge when you have family and friends visiting, since the staff takes most of the prime spots!

The aides really are the only thing I can say we're good and that's only a few. The nurses were…read morealways annoyed if they had to do anything (their job included). Could never find help, the call light was ignored, pain meds were never given on time (they were allowed every two hours but lucky if he got them twice a day). His room was cleaned maybe three times, he was there 9 months. The walls are crumbling, the light fell off the wall and hit him, there were ants. I made multiple complaints to the state, which they are on the website and they were given multiple times to fix things. Hope you never need help on the weekend because the highest person there is an on call RN, who is available by phone but only the LPN has the number so if you have a problem with her there's no resolution. Would randomly be given half doses of Morphine but no record of waste or 1/2 dose given.

Absolutely the worst care possible for our veterans …read more Black mold growning in the bathroom. Elevators barely work . The smell is absolutely horrible . The attentiveness of the staff is way below PAR.

This place looks and smells good but there is NO patient care. They do not care for your loved…read moreones. Warehousing patients only. Your loved one may as well be a prisoner at a low risk facility. As with any facility you have to be there every day and stay on the people that is supposed to be there to work! They don't even give the patients water!!! They hide the light for service buttons behind the bed so that the patients can't reach it. Again, there is NO PATIENT CARE other than PT. You've been warned but sadly that's how they all starting to be.

Was never seen by the doctor after repeated requests. And social worker never called us back for a…read morequestion I had.

I rated this joint a one. Needs to be shut down! Dementia patients are wondering around day & night…read morewith little or no supervision. Everyone on that 2nd floor wanders. One came into moms room a couple times rearranging her furniture. Another in her drawers in the middle of the night. Another one climbs in her bed! They have alarms around their necks, it takes forever for someone to respond! They are always under staffed. Someone is going to get hurt there... Their is no ventilation in the room, food is horrible, its never hot & smells like it straight out of a tin can. I complained to the owner about my mom being violated as she is not mobile. She said they could move her. Guess what? Man moved the bed & left the rest of her stuff in her room. I tried to move what i could. I was locked on the 3rd floor & no one was there to unlock the elevator so i could back to the 2nd floor. This place is a straight-up nightmare!! When it was time for me to leave, they left 2 new hires with no keys to unlock the elevator. Every door stairway, etc is locked down. I had to wait too long for someone to let me on that elevator so i can go home. What happens if there's a fire?? I started to pull the fire alarm... The Warren Fire Marshall needs to know about this! To ad insult to injury, one of the new girls had the audacity to ask me if mom needs changing...wt&^#?? She must not know that's her job. Its just a matter of time b4 we snatch mom up out of there! Its a 3-ring circus inside of a nightmare Sincerely disgusted.. Loretta H. March 15, 2023

The facility is not clean the staff is not helpful the Director and the Director of nursing are out…read morein the parking lot smoking my loved one regressed and lost her mobility while she was staying to regain her mobility.