I spent a long time picking out glasses and taking photographs to decide…read more I have insurance, they looked it up in the computer, I selected my frames, they allegedly set them aside for me. And then they didn't have the information they needed, they didn't keep track of the glasses that they allegedly set aside for me, they didn't write any of the information down for me, I took photographs of even the earpieces with all the numbers on it but they did not take my measurements!!! What!!!!???? What!? I live over two hours away and told them I didn't want to come back in except to pick them up! If they needed more information, I measurement they should've taken it while I was there! They would never return my phone calls. The only way you can get through to a person is to call Premier switchboard and get transferred in because they don't accept outside calls. The best I could do is to get transferred to the answering machine which they do not reply to. The cashier did not have the fax number to fax in the prescription, said emails are not approved. She could not get the fax number for me anywhere or anytime. So I asked to be transferred to the Ophthalmologist and they had the wrong fax number. My eye doctor office had mercy on me and had to call to get the fax number and fax it in themselves! It can't be found anywhere online. Useless! Premier is Ridiculous! Horrible customer service! Not trust worthy and lazy! Doesn't pay attention to details. I couldn't get through to anybody who would take any responsibility it was a total nightmare I give up! I'm NOT working with them again. Good luck!

LeAnn in the eye glasses department was so kind and patient with my mom. I appreciated her help in…read morefinding my mom a perfect pair of glasses. Mom really loves her old glasses and hasn't had a change in a few years due to covid. also, Dr. Jackson and his staff are always great

My insurance says 15 dollar Co pay. Not 125.00 your trying to charge me. So stop calling me…read more Terrible service... And didn't buy my glasses they were rude at the desk. I had 800.00 on me at the time but the girl refused to assist me in looking for frames.... don't call me again...blocked

From the owner: Southern Eye Group is a comprehensive eye care practice providing vision correction, ocular…read moretreatments, and surgical care. Our team of eye doctors includes board-certified refractive surgeons, ophthalmologists and optometrists who are experts in their respective specialties. We specialize in LASIK and refractive surgery, cataract surgery, emergency eye care, dry eye, and treatment for glaucoma, diabetic eye disease, pterygium, eye infections, and more. We offer several locations throughout the Gulf Coast region, serving patients in Alabama, Mississippi, and Northeastern Florida.

Drs good, customer service is awful . Drs good, customer service is awful…read more Drs good, customer service is awful

It is so frustrating that no one answers the phone. I have tried for DAYS to get someone or for…read moresomeone to just call me back - crickets.

Absolutely the best experience very professional also helped my husband who secondary language is…read moreEnglish very professional I will be a returning customer

Dr Franklin is the best. He was very informative! I got my glasses in less than an hour ! Best…read moreplace ever !!

Mobile, Al I started not to go here due to past horrible…read moreexperiences with insurance and customer service. The last time I went years ago the employee argued with me that I had a copay I had NEVER had a copay and only had paid the difference from what my insurance covered for a contact exam to the price that Eyglass World charges. I called my insurance company in office and they confirmed there was no copay. I also read another review with the same experience and insurance! Fast forward to late March 2026 I decided to try them agaun since this person and that doctor at the time is no longer there and chose to pay out of pocket amd file my own claim which they dont take my insurance anymore anyway. Great, because I have filed before with no problem. I received a contact lenses exam with eye and contact lens rx for $135, but they coded it as a contact lens fit to my insurance as a follow up. The pressure in my eyes were also up. So, instead of the doctor discussing any additional charges when I go to pay for my exam they have charged me $15 for rewetting drops I could purchase from Walmart much cheaper. Wellness therapy $35 for drops given for the increased eye pressure instead of discussing it with me and recommending I see an ophthalmologist and follow up because I have INSURANCE that covers this. I paid a total of $185 for going in for a contact exam that I expect to receive the portion for the contact lens exam back from insurance because I pay for insurance for this coverage. I go in today and speak to Becky to ask for another itemized receipt. The same code as when I went in is on the form. So, I explain to her that it is coded as a contact lens fit, but I had an exam. She says she can't change it and that's how the doctor has it set up in the system. She was nasty and extremely unpleasant today just as she was the day I went in for the exam. She is unprofessional and does not have any customer service skills. Sour face and unwelcoming. I walk out to call my insurance and speak with my insurance and she explains that the code listed is a code for a FOLLOW UP and not an exam. I walked back in and spoke to them again telling them that the code that was listed is incorrect. I then ask for corporate's number and she says "she wants corporate number. She wants us to change the code on her receipt." WHO IS SHE?!?! For a professional and her to refer to me as she like she was very dismissive. I have a name!!!!! I will return tomorrow when the doctor who performed my exam is there and I expect for him to update or provide the correct information acceptable to my insurance for my reimbursement. The provider has been paid his money so there should not be a problem to provide what I need to get mine. I am at least pleased with my rx. However, I know this means absolutely nothing to any of you, but no I won't spend my money here nor will I recommend anyone else. It does hurt the business. Peole read reviews and listen to word of mouth and experiences. They upsale and charge you for things you don't need. They are receivers and thieves!!!!!! I know a little but more hands on with this establishment than I stated in this review. Customer service matters when visiting any establishment and for me it makes a difference and is included in a decision to return. It's sad because again I am pleased with my rx, but due to Becky and her lack of kindness, courteous, unpleasant, unprofessional, rude, distasteful manner I wouldn't want to return. I did go in today 4/15 and instead of dealing with her I decided to ask for a manager I explained to him the issue and he came back shortly with the correct receipt and code. Corey McDonald was pleasant, welcoming, professional and kind. I appreciate his manners and professionalism as well as the ability to assist me.

My Optometrist Ann Jacques was very patient with me even though I wasn't happy about full time…read moreglasses. Staff was very friendly and helpful too.

Going here for years excellent . Love Dr Wilson Patient,…read morekind listens too you . Great eye Dr

My doctor knows what she is doing. The wait time can be long. Very helpful with prescriptions. I…read morejust wish they had an office closer to Midtowm.

Dr is nice. Their office has a protocol of dilation or out of pocket screening. Imo, that should be…read morethe choice of the patient, so I will find another optometrist to use. Kristen seemed completely fine that I was willing to not use this office because of that. I'm curious if the physician knows. She was extremely pushy and rude my first appointment 1 year ago about this policy. Even though the Dr waived it and saw me without consenting to either. Just be aware you'll either have to be dilated or pay for a screening that possibly isn't covered by your insurance in order to be seen here.

WOW! Technology in eye care has really taken a giant leap forward. And Southern Vision Care must…read morehave the most modern diagnostic equipment in Mobile. Other eye care professionals are awesome in their own right, but simply don't have this type of equipment. This was the most thorough eye exam I've ever had. Everything was explain by Dr. Shirey. Three full screens worth of explaining. All of this is only topped by how polite and genuinely caring the staff was. And Mrs. Shirey recommended an insurance company, since I didn't have one, days before my appointment. Saving me money that I was able to apply toward the glasses and features I wanted but thought were out of my reach....Yes, they're busy. So I was patient and received individual care too. So worth it. They even went the extra mile on the phone with the eye glass company to get me exactly what I wanted. I'm a happy camper. And the view is gorgeous. :-D