Apparently my Dr. took over this practice in Costco, Mobile, AL because the bad reviews from years…read moreago makes no sense! Dr. Haggard is THE BEST optometrist I've ever had an appointment with. He came from a huge practice that he built in Utah to be close to family and Costco and anyone between Pensacola and Mobile should feel blessed he is gracing us with his presence! Anyone who reads my reviews knows I will sing the highest praises for anyone who gives great service and Dr Haggard did not disappoint. He actually went above and beyond. He truly loves what he does and it shows. He works in this tiny office in Costco with his son-n-law who was also pleasant when he greeted me briefly as I was leaving the office. So, onto my experience! I am in Pensacola most of the time when I'm not abroad these days with trips down to my US home (Tampa) when I need to see a Doctor or there's an event, etc. Hubbystanks convinced me before I went back to Panama (C. America) that I should see his new Penacola eye doctor (a very popular optometry practice in Pensacola btw). I did, and the doctor was fine. He even convinced me to try contacts again because Precision 1 material may not have my GPC act up (I got lasik in 2016 because contacts hurt my eyes badly). So, I let the Pensacola optometrist know that I was flying to Panama and I won't be back until mid Summer. He gave me a trial pack of the Precision 1 and he was right. I was able to wear them without issue. So, I get back to the US and give the Pensacola optometry a call in September to let them know I want to go ahead and order the contacts and the person who answered tole me I should have come back within 3 months because now I not only need to do a contact fitting, but I also need to do my whole eyeglass exam over again. Insurance only let's you go to the eye doctor once a year and prescriptions last 2 years, so this made no sense. I decided I'm not giving the Pensacola optometrist any more of my money as I explained I don't live here and I am not usually in the US for more than 5 months at a time. So I figured I'd go to my normal eye doctor in Tampa to get a contact fitting. My mom and I planned on me playing hooky from work since she was out of work during the gov't shutdown to take a trip to Costco. Last minute I grabbed my eyeglass prescription and my empty trial box of contacts and figured I'd try the Costo optometrist. So glad I did. Dr. Haggard not only gave me advice that no other optometrist gave me before, but he also gave me some health tips based on what he could see in my eyes! I swear I walked out of there with misty eyes, because not only did I get THE BEST service since I've been in this area, but he solved a problem for me that I don't think any other optometrist would have. In case you need to know my issue: again I had GPC so contacts were super uncomfortable as soon as I put them in, got lasik, and my lasik has since worn off because I became a content creator and was on my phone and on a computer (IT Work) straining my eyes. I was told that after having lasik that I would probably need reading glasses earlier, but because I use my eyes up close on my phone so much, the opposite happened: little by little I couldn't see far again. I tricked my brain. So now I'm at a -2.00 to see perfectly and need glasses only when it's dark or to see something too far...but living in beautiful Panama for half the year, I want to see well when I go out! Since I don't need reading glasses, when I put on glasses or contacts to see far, it hurts my eyes if I need to see my phone! So I normally take my glasses off to use my phone. Can't do that with contacts! Dr. Haggard had me only wear one contact in my dominant eye. He explained how the brain is smart enough to choose which eye to see out of. When I need to see far my "contact eye" activates. When I need to see close the eye without the contact is working. So I can see normally again with contact. Dr. Haggard also gave me different types and strengths of contacts to try so I can let him know what works best for me. Although Precision 1 works great, I'm going with Total 30 because I don't wear contacts unless I'm out and about and don't need to wear them when I'm working from home. Long ass review, but I hope that this helps someone else with these issues! Dr. Haggard is a Godsend!

Never answers the phone and sits in the office ignoring people waiting outside the office until…read moreclose.

Dr. Trinh is very patient and kind. Answered all my questions with our being in a hurry or rushed…read more Her staff is very professional. I highly recommend for any eye issues or for a regular eye exam.

Dr.Vo recently opened her private practice in February 2022. I went for my first visit today. She…read moreand her employees are very personable and friendly. Dr. Vo is very smart and thorough. She taught me things I didn't know about my eyes, even though I've seen eye doctors for 30 years. I walked away with all my questions answered.

Dr. Brown and staff are very cordial and professional. I have been visiting Dr. Brown for several…read moreyears and he is always easy to talk to. He is very knowledgeable and always answers any questions I have. His quality of care is excellent.

There were two open afternoon appts for Dr. Gross. I scheduled a week out for my daughter and I on…read morethese spots. We both work, so these afternoon appts were the only ones that would work for both of us. The clinic called multiple times to get us to move to a time that was not conducive to our schedules because Dr. Gross wanted to keep his afternoon open. Then do not post open appointment times if you do not want to see patients at that time. The days and times suggested did not work for our schedules so unfortunately, we will have to seek care elsewhere that will actually honor the appointment times that they offer.

My experience with the eye doctor was okay; however, the staff was a completely different story…read more After my eye exam for contact lenses, I was informed that it would take a week for my trial contacts to arrive. I called a week later and received the runaround from the receptionist on the phone. I left a message, but my call was not returned. I had to call back and request to speak with the practice manager just to get an update on the status of my contacts. When I asked for the owners' email addresses, she could only provide one, claiming she doesn't email the other owner very often and couldn't find their email address. Is there really no way for a customer to discuss service issues with an owner? While the doctor was professional, the staff was not. Overall, the visit felt very overpriced, extremely complicated, and unprofessional.

If you want quality care, or need a miracle, you should see Dr. Zloty. I'm being a bit facetious…read moreabout miracles, but hear me out. I moved to the area from Atlanta. A prominent Eye Surgeon in Atlanta, had performed cataract surgery about 18 months before my move to the Bay Area. Before cataract surgery my vision was 20/25. Rougly normal. After Surgery it immediately went down to 20/50 in one eye and 20/80 in the other. In other words I had to be within 20 feet of an object that a person with normal vision could see from 50 or 80 feet depending on the eye. That's a reduction in vision of roughly 75%. For 18 months I spent thousandnof dollars, and endless appointments with specialists in Atlanta. Nobody could figure out how to repair the damage that had been done. Shortly after moving to the area, I met Dr. Zloty by chance. I gave him the files from the Previous Opthalmologist, and made an appointment as immediately as possible to see Dr.Zloty. Dr Zloty did one test during my appointment. The same test, using the same equipment had been conducted several times in Atlanta. Within 15 minutes, gave ne a detailed explanation of my problem. Within a few weeks and two simple procedures, I now have 20/20 vision. Dr Zloty says it will continue to improve! So was it a miracle? I don't know. But I do know that my vision has been saved because Dr Zloty had knowledge that a large team of other Doctors in Atlanta didn't have. On another note. My neighbor had surgery in Texas before coming here. She is an 89 year old widow that is very active. One of her eyes had lost all vision. She had seen other Doctors, with no results. I told her about my experience and she made an appointment with Dr. Zloty. Surgery was conducted yesterday and her sight has been restored! Sorry for the long review But, if you need help with your eyes, please consider this Doctor. I think you will be very pleased.

Dr Peter Zloty and his staff, especially Diana the surgical coordinator, alone with the staff at…read moreProvidence hospital cannot tell the truth to save their life. Outcomes, procedural processes, and what you can expect will all be a lie. Once you get there don't expect to be able to leave, they will promise you that you have ever right to change your mind but when you do your held against your will and put to sleep, or tell you anything and promise you the world to get you to stay. They aren't willing to let that money walk out of the hospital. I've had failed prk laser surgery, and failed corneal transplant with this group. Having anything to do with Dr Zloty and his staff especially Diana worst mistake I've ever made. If you wanna be violated, mislead, misguided, and after thousands spent still be no better by all means go see him and Diana. Once again if being violated and held (raped) against your will is your thing please by all means give them a shot.

LeAnn in the eye glasses department was so kind and patient with my mom. I appreciated her help in…read morefinding my mom a perfect pair of glasses. Mom really loves her old glasses and hasn't had a change in a few years due to covid. also, Dr. Jackson and his staff are always great

I spent a long time picking out glasses and taking photographs to decide…read more I have insurance, they looked it up in the computer, I selected my frames, they allegedly set them aside for me. And then they didn't have the information they needed, they didn't keep track of the glasses that they allegedly set aside for me, they didn't write any of the information down for me, I took photographs of even the earpieces with all the numbers on it but they did not take my measurements!!! What!!!!???? What!? I live over two hours away and told them I didn't want to come back in except to pick them up! If they needed more information, I measurement they should've taken it while I was there! They would never return my phone calls. The only way you can get through to a person is to call Premier switchboard and get transferred in because they don't accept outside calls. The best I could do is to get transferred to the answering machine which they do not reply to. The cashier did not have the fax number to fax in the prescription, said emails are not approved. She could not get the fax number for me anywhere or anytime. So I asked to be transferred to the Ophthalmologist and they had the wrong fax number. My eye doctor office had mercy on me and had to call to get the fax number and fax it in themselves! It can't be found anywhere online. Useless! Premier is Ridiculous! Horrible customer service! Not trust worthy and lazy! Doesn't pay attention to details. I couldn't get through to anybody who would take any responsibility it was a total nightmare I give up! I'm NOT working with them again. Good luck!

The folks here were all really friendly and helpful. Due to the COVID-19 pandemic, masks are…read morerequired for entry, and a staff member must take your temperature and ask a series of questions from a questionnaire. Easy peasy. They have a great selection of eyeglass frames and sunglass frames, and the range of cost is nice. I was able to find a really cute frame that insurance covered the cost of as well as my insurance covering an upgraded lens. A couple things I loved about this clinic is they don't perform traumatic tests I've had in the past. There was no need for them to dilate my pupils at this time. They didn't blow the puff of air in my eyes. They didn't put a drop in each eye and bounce a tool off my eyeball to test the pressure. I did, however, get the iWellness retina scan for $39, and that was nice. Dr. King was very thorough and kind, and I'm looking forward to getting my new glasses in a few weeks!

The location was convenient and the store large with a big selection of eyeglasses…read more The salespeople were super friendly. They even accept my vision care insurance but.... I didn't purchase any because the best brands they had are like coach and Maui Jim. I'm more of a Gucci, Tom Ford, Chloe, D&G girl. Sorry not sorry I'm a bougie girl.

If you are looking for the standard chain style eye doctor, this is it. I am new to the area and…read moreused yelp based on star reviews and this was the best. I am used to a more personalized optical appointment. I realized the convenience factor, but expected more. Additional fees for "special tests" and such along with affordable/cheap styles just add to the negative experience. The staff was friendly and efficient, the Dr. took quite some time despite not being very busy ( 2-3 customers including me) I will find another independent optometrist in the future.