Another shoe store at the mall with non-existent customer service. I was in there for about 5…read moreminutes, walked right by the only employee on the floor and she didn't greet me or even smile at me. We were literally right next to each other at one point and SHE NEVER SAID A WORD! I just can't believe the lack of common courtesy around here. *If you work in customer service please remember that you have to greet customers when they walk into the store. You also ask if there's anything you can help them with....you say please and thank you (they're called MANNERS)...and if you don't like doing that then DON'T WORK IN CUSTOMER SERVICE! Smh Okay, that was all

From the owner: At Shoe Dept. Encore, you can find brand-name shoes, the latest trends, handbags and fun…read moreaccessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

Clean store. Customer service on the other hand is non-existent. The cashier was on her phone the…read morewhole time. She looked up when I was near her, looked at me and went back to using her phone! NEVER SAID A WORD TO ME! Keep in mind that I was in there for 5 minutes. Yes, that's the type of customer service you get at Journey's in Eagle Pass. They don't want your business.

From the owner: Express yourself when you dress yourself with Journeys! Our store offers the latest styles of skate…read moreshoes, athletic sneakers, boots, platforms, sandals, clothing, and accessories for men, women, and kids. It's the one-stop for carefully curated selections from brands like Converse, Vans, Crocs, Birkenstock, HeyDude, Dr. Martens, UGG, Timberland, New Balance, adidas, and more. Our friendly staff will walk you through current trends and help you every step of the way to define your personal look. We can't wait to see you in store!

I went to buy a thread mill. Two sales associates stud buy talking never offered assistance then…read morewhen I finally got off the thread mill they finally asked if I needed assistance. When I said no it was kinda late they got pissy. When I took their pictures one actually came after me telling me I couldn't do that. He actually followed me out to the parking lot. Think I'll send it to corporate

This is store is very unorganized, no sales associates to be seen anywhere but hanging out in the…read morevery back of the store on the clothes racks cursing about their job and people they work with. Seriously? Clothes on the shelves are mixed and thrown around. No one to assist in the shoe department, people pulling boxes left to right and no one to organize crap. Everyone looks mad, my family and I were not greeted just stared at. Need to smile more often or just leave, if you don't like your job and the people you work with. Not inviting place whatsoever.