First I would like to start by saying I am a firm believer in "you get what you pay for". I am also absolutely accepting of paying more for a better quality. Those things being said I LOVE three things when I walk into any place to make a purchase:
1. A knowledgeable, passionate, and informative sales consultant
2. Being treated like I am the only customer in that store (even though I know I am not)
3. Being empowered to make my own decision as a consumer, not forced to the decision of the sales staff.
I can not only say with full confidence, but with certainty as well: all of my expectations were FAR EXCEEDED with the staff and service at this Ashley's location in Eagle Pass, Texas!
JOE GONZALEZ, is a genuine consultant, he listened to my needs and answered my questions DIRECTLY. Even if it was an answer that carried a "negative" connotation along with it, he stated the truth. He was extremely knowledgeable about the products, and he believed in the products he was informing us about. It was the furthest on the spectrum of sales from a "pushy sale", and that made my wife and I, as a consumers, overjoyed and willing to come back for a lifetime.!
Lets be honest for a second, I was thoroughly convinced i would be purchasing a mattress on amazon prime it had astounding reviews and it was $700. We would have never had to leave our house and the mattress had over 1000 reviews with a 4.5 star rating. It sounded so amazing, BUT after speaking with Joe we are so glad we made our purchase at Ashley's!
Three things I can assure you:
1. You guys at this store, and Ashley's in general, have made a LIFETIME CUSTOMER of me.
2. I will refer anyone and everyone to this location preferably with Joe but I can't say anyone else we met there was unpleasant at all!
3. If I had to make a choice to spend $3800.00 or $700.00 again it would not even be a decision. I would happily open my wallet to Ashley's in Eagle Pass, Texas again.
Thank you!
-Grantham and Ana read more
