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Services - Hialeah Flowers
Floral design and installation
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Very poor customer service. Never responded to me when I reached out about a refund due to the poor condition in which the flowers for Mothers Day arrived. The flowers were wilted and falling apart before they even made it into the house. They called prior to tell me that they didn't have the arrangement I ordered and would send a very similar one to what I chose; this did not happen. It was completely different from my order. The vase was cheap and the arrangement was poorly put together. I also ordered a BOX of chocolates and they sent a bar of chocolate. See pictures.
My sister and I placed an order for what looked like a beautiful and unique funeral arrangement, on the shop's website. Apparently what we saw online was not quite what was sent to my aunt's funeral service. I was disappointed at the fact that 1. The arrangement was evidently smaller than the measurements stated on the website; 2. The flowers used for the arrangement were not the ones that are seen on the website, they were also a bit dry and not organized as neatly as they should have been; 3. The bamboo sticks seen on the website were not the ones used for the arrangement we ordered. The sticks were a different color, they were way shorter, and they were spreading in some places when they should have neatly looked like a cross; 4. The stand also had rusted spots that were pretty easy to see; 5. The amount that we paid ($164, including the $13 for delivery) for the arrangement we saw online and had hoped to receive, I consider was higher than what we should have paid for the arrangement we actually received. Compared to the price and size of the other arrangements that were made for my aunt -and I know each business has its own prices and in no way am I trying to put a price on the services provided by a business- the others were within the same price range and much bigger, plus they had a ribbon with a written message. Ours came with a small, message card that was hard to read if not up close to it. I was looking forward to sharing and recommending the shop since all the arrangement online really do look nice but, unfortunately, I'm afraid that what happened to my sister and me also happens to those I know. If the shop does not have exactly what is being shown/sold on the website, the correct and professional thing to do was for a staff member to reach out. In our case, no one did even though more than one contact information was provided when placing our order.
Worst flower arrangement!! If I could give this shop zero star rating, I would. Let me start by saying I needed an arrangement for my grandmother's funeral and found the one I wanted online. The online picture below shows it full of beautiful purple flowers. However, when I called, Johnathan had mentioned he didn't have all the purple flowers and was going to substitute some of them. He made us feel at ease and not o worry that he would make it special. He did the exact OPPOSITE!!! As you can see, the picture below shows the actual arrangement delivered is empty, almost withering and not worth the money we paid. We also told him silver glitter on the bow and did gold. It was all a disaster and I should not have to deal with this on my grandmother's funeral. I took the time to make sure no one else has to go thru this. When I called him to ask him what happened and express that this arrangement was horrible, he simply said that was my opinion and he had his. DO NOT SPEND YOUR MONEY OR TIME!!!! Don't do the same mistake I did and Go elsewhere.
I used this flower shop for a non special occasion, just because it's Wednesday kinda day. The flowers were to be send to Telemundo Ch51. Theirs security is very strict and there is absolutely no getting no in, unless you work there. The owner of the flower shop catered to my needs and did a beautiful job for me. I requested 11 fuchsia and one centered red rose. I was satisfied with The final product. The delivery was punctual and even called me when it was delivered, security called her Immediately downstairs for her to get her surprise. It was perfectly executed all around. She was very happy and surprised. Most likely I will use this services again.
I ordered flowers for a very special woman that I love and she's been calling me every day because they been beautiful for more beautiful and I just want to say thank you for the flowers beautiful
If I could rate this establishment a ZERO, I would! Very unprofessional and compared to the photos online, they are a complete scam. Their arrangements look nothing like what is advertised. My mother had purchased a bouquet for my graduation and upon arrival they appeared to be dying, by the next day, they were completely dead. The arrangement looked rushed and the back of the arrangement was empty. My mother called the establishment and the manager said she would offer her 25% refund; never refunded her. She also said she would send a new arrangement the next day. Instead what we received was horrible customer service as she ignored my mother and didn't give the percentage of refund back and she didn't send the new arrangement. Save your money and shop elsewhere. If your looking for a florist who does amazing work, check out. Flowers by Pouparina, now that's a real flower shop! And let me not comment on the message card, let's just say the message made absolutely no sense and the penmanship was illegible!
I don't usually use places that have no ratings, but when seeing a deal for Hialeah Flowers on Groupon I decided to give them a shot! I ordered flowers for a special occasion and Hialeah Flowers did a great job! They got the order right, the flowers were even prettier in person than in the picture on their website, and the delivery lady was super nice! I highly recommend Hialeah Flowers!
I ordered flowers for Mother's Day and the image online was nothing like what was delivered. I have added the photos for you to judge yourself. I also ordered a balloon and it was not included. I immediately called the shop to ask what happened and I was told the order was correct. She even stated she added large roses that was an upgrade. I see NO upgrade. Extremely disappointed.
Went in on the 11th of feb at 8pm and ordered 2 dozen roses and they delivered the next day, only charged $10 for delivery, mind you it was close by. The arrangement was beautiful and she loved it for Valentines. A little cheaper than ordering online. I recommend ordering straight from the local florist. Great place, definitely will be using again.
2 months ago
4 years ago
Highly disappointed... I am a Trías girl all the way but my friend wanted to surprise me. He is not a Miami person so I'm sure he took a gamble. However I received my arrangement on Friday 8/12 and by Sunday 8/14 the roses were DEAD and I mean rotted literally falling apart dead. Additionally, he ordered balloons and chocolates to be added to the arrangement and the chocolates were never delivered. Extremely unprofessional. I will def tell my friend that when he wants to send me floral arrangements DO NOT use Hialeah Flowers read more
4 years ago
Very poor customer service. Never responded to me when I reached out about a refund due to the poor condition in which the flowers for Mothers Day arrived. The flowers were wilted and falling apart before they even made it into the house. They called prior to tell me that they didn't have the arrangement I ordered and would send a very similar one to what I chose; this did not happen. It was completely different from my order. The vase was cheap and the arrangement was poorly put together. I also ordered a BOX of chocolates and they sent a bar of chocolate. See pictures. read more
4 years ago
5 years ago
My sister and I placed an order for what looked like a beautiful and unique funeral arrangement, on the shop's website. Apparently what we saw online was not quite what was sent to my aunt's funeral service. I was disappointed at the fact that 1. The arrangement was evidently smaller than the measurements stated on the website; 2. The flowers used for the arrangement were not the ones that are seen on the website, they were also a bit dry and not organized as neatly as they should have been; 3. The bamboo sticks seen on the website were not the ones used for the arrangement we ordered. The sticks were a different color, they were way shorter, and they were spreading in some places when they should have neatly looked like a cross; 4. The stand also had rusted spots that were pretty easy to see; 5. The amount that we paid ($164, including the $13 for delivery) for the arrangement we saw online and had hoped to receive, I consider was higher than what we should have paid for the arrangement we actually received. Compared to the price and size of the other arrangements that were made for my aunt -and I know each business has its own prices and in no way am I trying to put a price on the services provided by a business- the others were within the same price range and much bigger, plus they had a ribbon with a written message. Ours came with a small, message card that was hard to read if not up close to it. I was looking forward to sharing and recommending the shop since all the arrangement online really do look nice but, unfortunately, I'm afraid that what happened to my sister and me also happens to those I know. If the shop does not have exactly what is being shown/sold on the website, the correct and professional thing to do was for a staff member to reach out. In our case, no one did even though more than one contact information was provided when placing our order. read more
7 years ago
Worst flower arrangement!! If I could give this shop zero star rating, I would. Let me start by saying I needed an arrangement for my grandmother's funeral and found the one I wanted online. The online picture below shows it full of beautiful purple flowers. However, when I called, Johnathan had mentioned he didn't have all the purple flowers and was going to substitute some of them. He made us feel at ease and not o worry that he would make it special. He did the exact OPPOSITE!!! As you can see, the picture below shows the actual arrangement delivered is empty, almost withering and not worth the money we paid. We also told him silver glitter on the bow and did gold. It was all a disaster and I should not have to deal with this on my grandmother's funeral. I took the time to make sure no one else has to go thru this. When I called him to ask him what happened and express that this arrangement was horrible, he simply said that was my opinion and he had his. DO NOT SPEND YOUR MONEY OR TIME!!!! Don't do the same mistake I did and Go elsewhere. read more
I used this flower shop for a non special occasion, just because it's Wednesday kinda day. The flowers were to be send to Telemundo Ch51. Theirs security is very strict and there is absolutely no getting no in, unless you work there. The owner of the flower shop catered to my needs and did a beautiful job for me. I requested 11 fuchsia and one centered red rose. I was satisfied with The final product. The delivery was punctual and even called me when it was delivered, security called her Immediately downstairs for her to get her surprise. It was perfectly executed all around. She was very happy and surprised. Most likely I will use this services again. read more
7 years ago
I ordered flowers for a very special woman that I love and she's been calling me every day because they been beautiful for more beautiful and I just want to say thank you for the flowers beautiful read more
6 years ago
If I could rate this establishment a ZERO, I would! Very unprofessional and compared to the photos online, they are a complete scam. Their arrangements look nothing like what is advertised. My mother had purchased a bouquet for my graduation and upon arrival they appeared to be dying, by the next day, they were completely dead. The arrangement looked rushed and the back of the arrangement was empty. My mother called the establishment and the manager said she would offer her 25% refund; never refunded her. She also said she would send a new arrangement the next day. Instead what we received was horrible customer service as she ignored my mother and didn't give the percentage of refund back and she didn't send the new arrangement. Save your money and shop elsewhere. If your looking for a florist who does amazing work, check out. Flowers by Pouparina, now that's a real flower shop! And let me not comment on the message card, let's just say the message made absolutely no sense and the penmanship was illegible! read more
8 years ago
12 years ago
I don't usually use places that have no ratings, but when seeing a deal for Hialeah Flowers on Groupon I decided to give them a shot! I ordered flowers for a special occasion and Hialeah Flowers did a great job! They got the order right, the flowers were even prettier in person than in the picture on their website, and the delivery lady was super nice! I highly recommend Hialeah Flowers! read more
7 years ago
11 years ago
5 years ago
7 years ago
7 years ago
Extremely nice customer service, the lady made my mom the most beautiful flower arrangement and delivered it herself! The prices are fair and the flowers were absolutely breathtaking! Definitely ordering from here again! My mother was extremely happy! read more
7 years ago
7 years ago
I ordered flowers for Mother's Day and the image online was nothing like what was delivered. I have added the photos for you to judge yourself. I also ordered a balloon and it was not included. I immediately called the shop to ask what happened and I was told the order was correct. She even stated she added large roses that was an upgrade. I see NO upgrade. Extremely disappointed. read more
11 years ago
Went in on the 11th of feb at 8pm and ordered 2 dozen roses and they delivered the next day, only charged $10 for delivery, mind you it was close by. The arrangement was beautiful and she loved it for Valentines. A little cheaper than ordering online. I recommend ordering straight from the local florist. Great place, definitely will be using again. read more
10 years ago
7 years ago
11 years ago
My boyfriend bought me roses. He picked the ones in the refrigerator because he thought they would last longer. They died within a day and never fully bloomed. Totally bummed over the money that was wasted!! Florist suggested to put sugar in the water when he bought them. We did that but the flowers were already dying. read more
8 years ago
9 years ago
9 years ago
