Glad to see the long time owner has retired happy. Have used Nedza for many years for great auto…read morerepair. Tried to go there today with the new owners for a LOF/rotate as a called in waiter appointment at 8:00AM when they open. Worker drives in and unlocks doors at 7:52AM, I wait until 8:00 to go in. I immediately notice, in my opinion, that the shop is just a shambles. Look, car repair shops aren't going to be a pristine environment. This was an absolute hellhole compared to how Nedza usually was. Piles of OilDri, torn hunks of cardboard packaging everywhere on the floor, and piles on various used parts strewn about. Motorcycle parked so you couldn't get to the waiting area. There are three lift bays for cars, one being a drive up/on. My service would need a non-drive up/on. Those two are in use. So, they aren't ready for my appointment. The poor worker hears us come in, and immediately is calling on his phone, and hands his phone to us on speaker to chat with someone named Luis/something/didn't get a good look at it. I have no problem with anyone being employed anywhere, but this poor man can't communicate with me. "Whatcha need?" (WTF is this question?) "I had an appointment at 8 for a LOF/rotate." "Oh yeah. I am out doing a test drive on a car right now. Be there in a bit. Just give your car keys to him." (He took the car home with him to test drive?) Feeling uneasy, I give my keys to the worker guy. Walk outside and then in the outside door to the waiting room. Decide that with a repair shop floor that looks that bad compared to the years that I have been a customer that I don't want them touching my car, I go back in, ask for my keys back and leave. Nedza was great for many, many years. I sort of feel bad that I won't use the new owners after this.

I have gone to Nedza's for 37 years. They have taken care of:…read more1980 Plymouth Horizon 1984 Chevy Caprice Classic 1987 Cadillac Cimmaron 2000 Olds Bravada 2000 Toyota Sienna currently with 300,000 miles and running great 2013 Ford Escape 2012 Nissan Murano currently with 186,000 miles and running great 2017 Honda Pilot Touring that belonged to my daughter but recently was sold with about 80,000 miles on it. They have ALWAYS been reasonable in their price, always attentive to my needs time wise, and do what they can to keep the vehicles in good shape! They are fair in their prices and I have recommended them to a number of my friends! I will continue to do so!

I trust them with my 1947 Ford pickup, knowledgeable and decent prices. Hard to find quality work…read morein the world today.

Very honest reliable work. They are always able to figure out whatever is plaguing my vehicles...I…read moredrive older vehicles and when i get stuck trying to trouble shoot them I turn to Strang... they are straight forward, get to the problem and fix it right!

I came to Charlie when I needed a second opinion inspection on a broken catalytic converter, and…read morewhile the car was done for, I've stayed for his phenomenal attention to detail. I returned for another second opinion inspection on a certified pre-owned car I was buying. He found 3 issues with the car the dealership didn't mention. He also sold my partner our family's other car for a very reasonable price, and services both cars regularly! He is always clear with cost before performing any services, and I've never been surprised when I've gotten to his register.

Charlie provided great service when I needed my window fixed. My car door handle was also broken…read moreand he recommended doing it at the same time the window was being repaired which I appreciated. I was 100% satisfied with the service & the price & would go back again for repairs.

Have fleets of vehicles and the owner has always been honest with us. Gus has gone out of his way…read moreto save us money and has always been fair with us . The level of expertise ( specially in transmissions) Gus has shown in every issue our trucks face is impressive . Excellent place to take a bad transmission to get fixed.

Took my car there for a new transmission. I was recommended to speak to Gus. Awesome guy, great…read morecustomer service. He explained the entire process to me. Said it was gonna take about a week and he actually got it ready a couple days early. Very decent pricing. 5 star customer service, 5 star work.

Igor and his team are far and above EXCELLENT. He's a…read morehonest, hard worker! I took in my 2009 Tahoe & he would keep me updated on what I brought it in for and issues that popped up that I didn't know about. Some pretty serious that I would have been stranded if it failed out on the road. Always consulting before doing any work. I would like to recommend him, but then I might have an even harder time to make an appointment!! You won't be disappointed if you use his service! Kudos to Igor, John and the guys I never see behind the door!

Igor and his team are reliable, dependable, consistent, reasonable, and kind. This place is truly a…read morehidden gem for all your car needs from simple oil changes to complete replacement of parts. Highly recommend

My wife and I now live in Addison, and we're still taking our cars to Bob up in Palatine. We…read morestarted taking my wife's old escort there, and knew we had found a good mechanic when he told us what was worth replacing and what wasn't. He's the only mechanic we use, and we're willing to drive 20 miles to get to him :)

We have been a customer since they were in Palatine. Tom does an amazing job maintaining all of…read morecars. Before we purchased used cars we were bringing them to him & he'd advise if we were getting a good car or not. He know what he is doing.

Excellent service. Fair prices and easy to get in and out. I have never had an easier time getting…read moretires.

Recently had my car towed to this shop after a previous positive experience. I had my car towed…read morethis weekend due to leaking fuel and it was discovered that my fuel tank had a puncture and required a replacement. Given that I had hit something the day prior, I wanted to work with my insurance due to the cost. My insurance estimator had an estimate $400 less than what the shop's estimate was. My options were to leave it with Lake Villa Tire & Service and pay the difference or have it towed elsewhere. I contacted the shop and spoke with Mike in the hope to ask some questions so I can make an informed decision to leave it there or have it towed elsewhere. Before letting me speak to ask my questions or inform him of the intent of my call, Mike went through the estimate (which I had a copy of already). He then ended the conversation with "put it this way, it ain't my car so I'm not paying for it" referencing to not eating the cost difference. I voiced my discontent with the conversation and tone in which he said "I'm not trying to beat you up over this." Not once did I ask him or the shop to eat the difference. I was hoping to ask questions on where the discrepancy was mainly so that I can decide if I would be willing to pay the difference myself to give business to a local shop. Rather than listening or allowing me to ask questions he wrongly assumed my intent was to get him to eat the $400 difference. Needless to say, I am having my car towed elsewhere & will never return here. Due to my experience, I cannot recommend this shop to anyone. I can totally understand that he has dealt with insurance companies often enough to be in positions like this before, where certain customers may expect the shop to eat the difference. My dissatisfaction is not based on the price difference between the shop and the insurance estimate, it is tone, the words he chose to use, and the wrongful assumption of the reason for my call. Honestly, for $400 I likely would have left it there vs. having it towed elsewhere and starting over. I need my car back.

I was thinking of buying a used car at a nearby dealership. Bob came over and helped me check it…read moreout. He was thorough and knowledgeable and showed me subtle things to check on. He gave very reasonable estimates on the spot for work that the car would need so I could negotiate with the dealer armed with that info. We chatted for a bit, too. A good guy with a great approach to business and cars. I live far away so I can't go to him for regular maintenance, but I'd use him for any major work in the future or when I ever have to buy another used car.

They fixed some issues with the ignition coils and plugs on our VW, which the dealership and other…read moremechanics had missed. These guys really know what they are doing!