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    Hi-Crest Kennels

    3.7 (6 reviews)
    Open 9:00 am - 10:30 AM, 6:00 pm - 7:00 PM

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    Services - Hi-Crest Kennels

    Pet boarding

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    8 years ago

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    In My Paws

    In My Paws

    (34 reviews)

    Pretty disappointed with this groomer. Had one grooming appointment that went okay - they charged a…read morematting fee though I said we could shave the dog down a bit more for the summer. I gave the benefit of the doubt, assuming they felt it wouldn't look good shaved (and that the dog was as matted as they said, as she looked similar to how she always looks when she's due for her haircut) The bigger annoyance is that I showed up for her 2nd appointment and was told it was never entered into the system. When I called to schedule it, they even commented on how her "regular" groomer was out but that they could put us with someone else that day. I guess after that back and forth, they just never entered it into their system, and now my dog is going to look like a rejected Muppet until I can find her an emergency cut at a new place. I'd be hopeful this was an isolated incident, but there was no accommodation made to try and fix the situation, so I won't be around as a customer to see if my experience would have been better in the future.

    I had the most horrifying experience ever yesterday on 02/16/25 with In My Paws, that leaving one…read morestar is one star too many but in order to post the review I had to select a star. When I went to pick up my dog, the dog they gave me, which looked similar to my dog, was not my dog. I immediately noticed the dog was afraid and quiet, and I thought my dog was just tired and stressed. Upon arriving at home, the dog would not get out of my car. I coaxed the dog out wondering what happened. Upon entering my house, the dog was freaked out and ran upstairs, which is outside the boundaries for my dog, and I immediately knew this was not my dog. I frantically called In My Paws, telling them they had given me the wrong dog, and where was my dog? Chaos ensued, as they had given my dog to other clients the day before, and they no longer had custody of my dog. I immediately returned the dog they gave me, and was reunited with my dog when the other clients who had my dog overnight, returned her. My dog had not been given the proper food, supplements, and the care I had entrusted In My Paws with, and I am utterly traumatized at this event. After receiving the explanation from In My Paws that they had none--zero--procedures in place to ensure they would give the correct dog to the correct owner (they take the dog's collar off when boarding, so they have no idea whose dog is whose except by visual confirmation, which resulted in my dog being given overnight to another client.). After I filed a police report with Watchung, the owner refunded my weekend charge (to be fair, they weren't caring for my dog anyway as they gave her to another client for 24 hours!) and told me they would implement a new system to identify the dogs at all times. She said it was a mistake. Mistakes are feeding the dog too much, or forgetting a feeding. Giving my dog to someone overnight because of their negligence to properly identify and safeguard my dog was not just a mistake. It was horrifying, and I will never, ever trust my dog to their incompetence and negligence in safeguarding my dog again.

    Hi-Crest Kennels - petboarding - Updated May 2026

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