I couldn't be more impressed with Wilfredo Romero and his team who installed our carpet today. They…read moretackled a huge job, installing 2000 sq ft of new carpet and restretching another 500 sq ft, all in a single day! They arrived promptly at 8:30 AM, and communicated their plans thoughtfully. I thought for sure they would have to come back on a different day to complete the job-- but indeed they underpromised and overdelivered. They did an exceptional job taking care of our home. They protected wall corners and the bar to avoid damage. No seams can be visible anywhere! They left the place in immaculate condition. Very professional and went above and beyond to ensure we were happy with the job. Special thanks to Autumn, the sales rep who advised us on the carpet choices and pricing options. She was knowledgeable and responsive throughout the entire process. Also, kudos to Mark, the scheduler, who was knowledgeable, professional, and so easy to work with. The quality of their work and their professionalism exceeded all expectations. I highly recommend the entire Creative Carpets team-- Wilfredo Romero and his installation team (Romero Carpets, who does all of Creative Carpets installations) , as well as Autumn and Mark for any carpet or flooring needs! We will be back soon to replace the carpet on a different floor.

Worked with Dana who was a pleasure from start to finish. She ordered a particular sample I wanted…read moreand upon install, ran into a few issues but Dana and her installer Jon took care of them right away. Hallway turned out beautiful!

We had Roland's install one room of new wood flooring which was weaved into the existing floors…read more Also, all of our wood was refinished. Roland and Roland Jr. were great to work with. They arrived on time and completed the job on time and to our satisfaction. We are very happy with the work and Our floors look amazing.

hey guys, we had Roland come to our home to redo hardwood floors that were absolutely a mess. I…read morecannot tell you what a beautiful professional stunning job this man did. highly recommend him,reliable. I could not be any happier , thank you so much Roland and family. The Tuttle family

We got our masters bedroom refloored with hardwood, and basement redone with vinyl…read more Our point of contact was Sam, who was professional and responsive. He communicated through text and phone with us, answering all our questions and helped us through the process when we wanted to change the vinyl type before starting the work. I found the complete service at a competitive price ($5-7k) and the installers respectful and efficient! I would recommend this business highly.

I got my floors in 2023 in which they began gapping quickly. I was charged for shoe molding that…read morewas also never done. After numerous attempts to fix the gaps I was lied to that it was water damage but the guy who came spoke zero English (this matters later) and didn't even touch the floors. My stairs were over hung by 2 inches with no support and they cracked. Arthur committed to replacing the bottom floor but played number games with the upstairs. Something felt really off so I did some research through connections I have and found there to be 25 complaints of gapping and bubbling with the company. When challenged I was told by Arthur his lawyer was being added to the email but there is one problem that email doesn't belong to any attorney at all for that matter. As much as I didn't want to take this route, there is clear illegal deception with the business, and they refused to make it right and provide what I paid for so I feel I now must be the person who unravels everything from the people who working there and their training, contract issues, and so much more. I warn you to do your research and I will let the rest unfold publicly and keep everyone updated

If you are looking for a very good quality flooring this is the place! From getting the quote from…read moreMike the owner, to the helpful and knowledgeable staff in the office, Terry, to the very professional installation. If we wanted a cheap floor we would have gone to a big box store. Quality not quantity is what this business offers with the emphasis on QUALITY. Our installer had just had a baby but still came out to install our kitchen floor. He arrived on time and diligently went to work but first asked how we wanted our floor laid out. He installed the floor, baseboard and even made sure that the thresholds were the way we wanted. Before he left he even moped the floor to make sure that there weren't any footprints. will be using them in the future and you should consider them too. Located on Ridge Road in Muster across from Strack Van Til.

The attitude from the woman in the showroom changed when I asked for less expensive options than…read morethe top of the line stuff. I was told they "didn't really have any." When someone came to give me an estimate, I was refused a copy.

Julio is the worst contractor that I have used in 25 years as homeowner. At the beginning of my…read morebathroom remodel, I told Julio the whole shower assembly needs to be replaced including shower handle. The shower kit I bought did not include shower handle. Julio did not tell me, he just left the old shower handle in the shower, and put new tiles on top of the shower handle. Who's going to spending $10K on bathroom remodel and leave old shower handle. Julio would not fix this mistake and want to charge me extra for fix his mistake when I have already paid him to replace the shower assembly. This is truly a dishonest business. Julio does not communicate well and gets upset easily. He got upset when I wanted to see the material receipts when I am paying for the material and he got upset when I wrote his business name on the check instead of his own name. Do not use Castillo.

I consulted Castillo's Hardwood Floor after a contractor abandoned us, taking our deposit and…read moreleaving us with a bunch of wood we did not want and a hole in our dining room. Julio came to inspect the area the next day, explained everything that was going on patiently and carefully and sent me a quote with the different alternatives and offered a detailed timeline that same day. He was very attentive to the time-sensitive character of the work and walked us through all the technical requirements of the job. The price he offered was basically the same a the one we ended up going for. We did not end up working with Julio because he did not have availability this week but we had an excellent experience and his opinion fully coincided with the one of the company we ended up working with (given that their schedule was more compatible with our needs). I really appreciated Julio's profesionalism and I will definitely keep Castillo's Hardwood Floor in mind for future flooring jobs.

We used the Flooring Warehouse in 2018 to get engineered hardwood installed throughout our new…read morehouse. Pete was very knowledgeable and helpful, and the installers did a fantastic job! They even stayed late (10 pm) on a Friday to get the job done (I had to move out of my other house). We've been in the house for 6 years, and I haven't found any imperfections in the installation. I would highly recommend!

I had inquired about getting carpet for my house. I had left a voicemail for this company over the…read moreweekend and had yet to receive a return call. I spoke to someone today and had gone up there in person to only be told, at 2pm, that he was not going to be at the office for very long. That was, after he had just returned from a lunch break. It is hard to understand why a company would start a conversation saying they weren't going to be there long if they really wanted the business. I was going with this company based on a recommendation but after the poor customer service and quite frankly rude staff, I will be going elsewhere. You must not need the business that bad. Save your money for a company that cares about the customer.

We ordered a Sunsetter awning that Joe installed. Was installed professionally and Quality appears…read moregood. Was a bit pricey but we have shade on our deck now.

The service was excellent. The installer Rodney did a great job with the installation of my…read moreexterior back door. The door purchased from Trim-A-Seal is of great quality and was reasonably priced compared to several other companies I received quotes from. I am totally happy with my purchase and services provided.

I am very happy with my experience with Hometown Floors. I live on the east side of Gary. I needed…read morenew carpet bad, the person who lived in my house before me had many dogs. I originally chose Luna which was a huge mistake, but that's a whole other story. I needed this, and these guys totally pulled through. Because I originally chose Luna, I could really compare the two. Hometown is so much the better option, for literally the entire process. Their carpet selection is same or similar to Luna. What I have come to appreciate most is my understanding other places try to sell you way worse carpet padding. And Hometown did better for me on price. The install.. something I wish I could do on my own but after seeing it done, I know better, I had high expectations. They did a great job. Thanks Michelle and Mark and Omar.

I had a fantastic experience with Home Town Flooring in Griffith. Michelle was incredibly helpful…read moreand knowledgeable, guiding me to the perfect pet-friendly carpet and making the selection process easy and stress-free. The installation team was punctual, professional, and their workmanship was flawless. They treated my home with care, and the finished result looks amazing. The entire process was seamless from start to finish. I highly recommend Michelle and the Home Town Flooring team to anyone looking for quality carpet and exceptional service.

Wow! So nice to deal with kind, knowledgeable and fun…read morepeople! Please check this store out if you need flooring It appears,from the outside that the selection would be limited, but it isn't The selections in store is actually quite extensive!!!! Again, great people and products!

The point of contact did not seem interested in my business. Very disappointing from many…read moreperspectives. Jen said "Most people who want that work do not want to pay for it". I verified her comments before I posted this.