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    Hester's Floor Covering

    3.8 (4 reviews)

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    5 years ago

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    2 years ago

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    3 years ago

    My Mom and her friends all use Hester's so went to look at luxury vinyl tile. Good prices and very knowledgeable staff.

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    10 years ago

    Store showroom is top notch. Service and installation is too. I've used them 4 times in the last 10 years. They always do excellent work.

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    Floor Factory Outlet - Huge store

    Floor Factory Outlet

    (30 reviews)

    I went here after Lowe's sent me defective carpet twice, leaving me with no flooring for a month!…read more Ned helped me find a choice and style that suited me and my budget and was in stock. Everyone at the store was sympathetic to my situation and followed up quickly with any questions or concerns o had. My final install was with Ryan G. He worked late just to make sure my install was right and that I could finally walk on floors again! Ryan is very serious about getting the job done in a way that will leave his costumers satisfied. The people at this shop cared about my satisfaction. Lowe's couldn't even offer regrets for undone floors and twice defective merchandise. Go here instead. They are local and get the job done right.

    I had a disappointing experience with Floor Factory Outlet in St. Augustine…read more We purchased carpet and padding on Sunday and provided the measurements we had. We were told those measurements would not matter because someone would come to our home to measure before installation. The installer called us as promised and came by to measure. The final measurement required an additional 6.67 yards, which we paid for by credit card over the phone. We were given an installation price and scheduled the installation for Wednesday. We were told to pay the installer directly the amount quoted by the flooring company. After the installation, the price had increased by $72. I was told the additional charge covered the installer's measurement visit and gas. These fees were not disclosed when we made the purchase or when we were quoted the installation price. Adding an undisclosed fee at the time of installation was unacceptable and should have been communicated in advance. I contacted the company to address the issue and was told that the additional charges were not what had been agreed upon. However, the company declined to resolve the matter or take responsibility for the actions of its installer. I also specifically requested that the leftover carpet be left for us. Despite that request, the installer disposed of it without our permission. Throwing away material that the customer expressly asked to keep was inappropriate and unacceptable. The company's handling of the undisclosed fee and the disposal of our leftover carpet were extremely disappointing. Customers should receive clear, accurate pricing and should be able to trust that their specific requests will be respected.

    Hester's Floor Covering - carpeting - Updated October 2026

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