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Hester Appliance

2.8 (13 reviews)

Services - Hester Appliance

Appliance repair

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Sears Appliance Repair

Sears Appliance Repair

(21 reviews)

Last fall, we noticed issues with our heater furnace not working properly but the A/C was. Had…read moreSears come out over a week ago, and they replaced two parts to get the heater working properly. However, they damaged something to keep the a/c from working. They have tried two times to resolve the issue and lied about coming back this morning to fix the A/C. I would seek other Companies if you needed appliance or HVAC repairs.

Scheduled my appointment online to have my icemaker looked at because it isn't working. 10/11…read moretechnician shows up and it was evident that he wasn't familiar with the model. He thought I had 2 icemakers when there is only 1 (because he saw my tray with bourbon ice cubes in the freezer section) and he locked himself out of the control panel and I had to unlock it for him. After checking the water filter, coils, running water to make sure the lines were clear and turning the fridge/freezer temp, he stated he couldn't find any issue and call back Monday if it wasn't making ice. Called Monday and customer service rep walked me through manually resetting the icemaker and give it 24hrs. Tuesday not making ice, call and the customer service rep schedules appt for Wednesday. Wednesday the tech cancels appt with no explanation. Call cust serv and reschedule appt for Thursday. Thursday the tech cancels appt with no explanation. Call cust serv and schedule appt for Friday and put note to the tech not to cancel the appointment. Friday the tech cancels appt with no explanation. Call cust serv and ask to speak to manager or someone I can file a complaint with or get my money back. Cust serv rep states they are the area to file complaints, will not refund the money and wants me to reschedule another appointment. The WORST customer service I have ever experience with any company!

Hester Appliance - homeappliancerepair - Updated May 2026

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