Since Jen wants to publicly call me a liar, here are the photos from my stay at Rock Spring Resort…read more Urine-stained mattresses and clear signs of a bed bug infestation--those are the actual conditions I was forced to sleep in.
Calling a paying guest a liar instead of addressing a serious cleanliness issue says everything about how this place is run. Jen, take some accountability and fix your property instead of trying to cover it up.
Everything in my original review is 100% accurate, and I have the evidence to prove it.
And just so there's no confusion--my credit card company reviewed the documentation and issued a full refund following their investigation. That doesn't happen without solid proof.
Stay here at your own risk.
At first glance, Rock Spring Resort appears charming. Small touches, such as complimentary chocolate and a bottle of inexpensive wine, create an inviting first impression. Unfortunately, these details mask deeper and more serious issues with the property's condition and management.
During my initial Airbnb stay, I encountered minor issues, including a few stink bugs and a leaky toilet in my 1st room. While minorly inconvenient, these were manageable. The situation worsened when the owner, Jen, facilitated an extension of my stay outside of the Airbnb platform, which is against Airbnb host guidelines and created exactly the type of complications those rules are designed to prevent.
Due to weather-related circumstances, I was moved from my original room. Over the course of my stay, I stayed in three different rooms, revealing significant inconsistencies in the quality and cleanliness of the accommodations.
The second room smelled strongly of cigarette smoke and body odor. While uncomfortable, I attempted to remain patient. The situation reached its breaking point when I discovered bed bugs in the room I occupied mid-stay. After reporting this directly to the owner, I was relocated again.
Upon closer inspection, every mattress I encountered was severely stained with what appeared to be urine and other bodily fluids, including the mattress in my primary room, which was also infested with bed bugs. The mattress in the room I was relocated to showed the same conditions.
Following pest control confirmation of the bed bug infestation, I ended my stay. This resulted in losing an entire day of work, as I spent over five hours decontaminating my belongings before I could safely leave. The only resolution offered by the owner was a bag of quarters and free laundry detergent, which was entirely inadequate given the severity of the situation.
It has now been over a week since I left Rock Spring Resort, and despite an attempt to follow up, I have not received a refund for what was clearly an uninhabitable stay.
The confirmed bed bug infestation, combined with severely urine- and bodily-fluid-stained mattresses across multiple rooms, constitutes a direct violation of Airbnb rules and policies regarding cleanliness, safety, and habitability. Moreover, maintaining accommodations in this condition violates Georgia habitability standards and health requirements, which require lodging providers to maintain rooms free from infestation and in a sanitary, livable condition.
While the property may appear appealing at first glance, my overall experience was entirely unacceptable. Based on the condition of the rooms and how the situation was handled, I cannot recommend staying at Rock Spring Resort. I have photographic and video evidence documenting these conditions should this review be contested.