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    Hertz Rent A Car

    2.0 (25 reviews)
    Closed 8:00 am - 5:00 pm
    Updated a few days ago

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    National Car Rental

    National Car Rental

    2.9(25 reviews)
    16.3 mi

    The 3 people working today can only be described as "nasty" and "very unprofessional"! They…read moreactually overbooked cars ( I heard one of the workers state that) and cancelled my reservation. When I asked "who" cancelled my reservation, the nasty girl (definitely not a lady) said she "didn't know, it's just cancelled". I confirmed with National Customer service, as well as my travel company that the reservation had not been cancelled. After my second conversation with Customer Service, I learned that my formal reservation wasn't cancelled until about 4 hours after my encounter with the staff. The cancellation happened at the local level. Was told that District Manager would be calling me and finding me a car would be priority.... That has not happened. I'm an Executive Elite client with National but definitely going to look at other rental car agencies if this type of customer service is allowed. My coworker communicated that he had same experience when he flew into to Newport News. This morning I received a generic response to my google review; however, it takes you back to the same number I called for resolution snd a chat page!!! So still no call from a human or resolution of issue... Also- online it's showing car availability!

    Made a reservation over a week in advance to rent a Jeep. On my way to pick up the vehicle the day…read moreof my reservation I receive a call from National stating the Jeep is unavailable, but another vehicle will be provided. When I get to National and ask what happened to the Jeep I reserved, rep says "there's a shortage". He then proceeds to tell me I can rent a Nissan Altima, but it's going to be MORE expensive than my original agreement???? Then he informs me there's a $400 deposit required because this location is inside an airport. He goes on to say that a debit card cannot be used at all unless I have a return flight plane ticket. Why would they not communicate this information when making the reservation?! All in all, I made an advance reservation with a confirmation number for a Jeep that never existed....only to have National try to charge me almost $600 to rent a basic car! This was a terrible experience and resulted in cancellation of a family Spring Break road trip thanks to National. This place needs to get it together. If there were zero stars, that's what I would gladly give.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.2(10 reviews)
    12.6 mi

    Received a call the night before I was supposed to pick up my rental to confirm. I called back but…read morethey were closed. I called the morning of and confirmed everything was good to go, was told yes my rental was confirmed. Went to pick up my rental on my lunch break and was told "my boss left a message to tell you we didn't have any yesterday". I said no and I called back and confirmed, she then proceeded to tell me well you can just book through the airline or something. I said no my husband is about to bring my dog to NC for surgery TOMORROW and I made the reservation on Saturday, I don't have time to run around. Asked if there was anyway she could contact the nearest location to have a car brought out and was told no. This isn't the first time I've tried to rent a car from this location and the rental was confirmed and then they don't have it. I would give 0 stars if I could. Now I'm stuck with no car and a 7 month old because I'm fairly certain they gave my rental away to someone else. As I was pulling in the parking lot someone was picking up a VW Jetta that I have no doubt was meant for me. Furthermore, they could have called me this morning to let me know and didn't .

    Second time where we've placed a rental and last second it gets cancelled on us. Both times we've…read morereceived calls late in the day saying they are calling to confirm only to call back and them be closed and show up and be denied. Staff super unhelpful and told us best bet is just go somewhere else.

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    Enterprise Rent-A-Car
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    Hertz Rent A Car - carrental - Updated May 2026

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