I should have read reviews first they are liars and thieves. they told us one thing and charged another.She hung up on me when I got angry over the lies and wouldn't answer the phone again and when I walked in she said she didn't care it was me calling. she lied about a free day and the coverage. we selected coveage that was less than 20 dollars and they charged an additional 350 after they told us the TOTAL of our ticket was 380.00 charged my card over 750.00 currently disputing based on cameras in office where the man told us the pricing when we checked out. BEWARE THEY ARE SCAMMERS!!! read more

Hertz Rent A Car - this is what we were supposed to be charged and they charged me 774.00 - Car Rental Near Me - Waco, Texas

I need to speak about yolanda who works at the West Waco drive store. I was in a car accident shortly after being diagnosed with state 4a throat cancer. I have doctors appointments every day of the week for the last 2 months. I am in the fight for my life and the last thing I needed to worry about was how to get to the doctors. I drive from Waco to Dallas every week. parts of my treatment were not offered in Waco. I cam into the office in Waco in tears. My wife had never had to rent a car and understood nothing about car rental in insurance coverage. Yolanda took control of the situation and has made it so easy for us to rent this car during treatment. I am so sick I can not even look a new car to buy. Yolanda has jumped through hoops to give me time to get through treatment. I finished my 5th round of Kemo today. I have one more to go next week. I could not have done this without Hertz rental and their staff. Thank you John David Kennemer read more

We had a great experience! Customer service was exceptional and we were offered a nicer car than what we had booked! Drop off was easy after hours and the nice woman helping us gave us some great pointers on sights worth seeing. I would definitely use Hertz again for our next visit in the area! read more

Hertz Rent A Car - Our car for the day! - Car Rental Near Me - Waco, Texas

Worst experience with a rental car company. My husband confirmed they had his vehicle the day before he came to pick it up, but when he arrived they didn't have it. He needed 4WD for mountain snow driving so he had to cancel the reservation. He was assured they'd process a refund. Not only was the agent completely indifferent and unapologetic, she never processed the refund. Almost a month later after reaching out to several terrible CS agents we only just got our money back BECAUSE WE INITIATED A DISPUTE WITH OUR CREDIT CARD COMPANY. Never again. Hertz is the worst. read more

Worst customer service I have ever received in my entire life. I booked a car this morning, and then they said they didn't have one once I showed up. Then they said to call back, and I did, then they said I was out of luck till tomorrow, they chose other reservations over mine, even though I booked mine first. I also believe they are playing sides and picking who gets cars. Don't ever rent from here. read more

There isn't a whole lot to say about this Hertz. It's a small desk located right next to the baggage claim in the Waco airport, and given that this is a small airport that doesn't get a whole lot of traffic, you shouldn't expect long lines here. I originally made the reservation through the Hertz website earlier in the day, and it all went without a hitch. The woman renting the car was nice enough, albeit slow, but that's about par for the course in these parts. She did all the paperwork and got us out the door in about 15 minutes... normally it should be about half that, but hey, I was on vacation and there was no line, so it was alright. The car lot itself is about a 60 second walk from the desk, 3 minutes if you need to go to the "far" lot. The car was in great shape, was in great repair, and got great gas mileage - never a problem with it. This is about the only Hertz in town you can rent from on a weekend in the Waco area. That's a downer. But on the upside, even if you rent here, you can return the car to any of a number of the "Hertz Local Edition" offices in the area with no additional penalty. A very nice touch that saved me some trouble at the tail end of the trip. I'm giving this place a 3/5 basically because it does the job just fine, but won't leave you saying, "Hey! You've just GOT to drive all the way across town to rent from this place!" They did me right and got me what I needed to get where I wanted to go - for me, that's just right. read more

Jonathan is the bomb!!! So helpful and super cool. Loved my rental car experience! He answered all my questions and helped me get to my interview in plenty of time! read more

Never again will I rent from Hertz!! Very bad experience. First off I reserved the vehicle I needed well in advance, once I arrived to pick-up the vehicle that particular size 8 passenger SUV was not available. I was in a rush, so I agreed to the smaller sized vehicle that the agent stated was available. I grab the keys and thought I was on my way. BOY WAS I WRONG! THE WORST PART OF THE WHOLE EXPERIENCE...the vehicle was stamped with a big yellow sticker that read "HERTZ Gold Standard Clean Seal" on the driver's side door BUT inside the vehicle it had not been cleaned at all! It was the most disgusting vehicle I have ever been in. From top to bottom there was food, debris, seats with disgusting hand prints, cup holders filthy. I even found a used face mask someone had been wearing in the overhead compartment. I went and informed the front desk agent immediately that the car had not been cleaned at all in the inside. His response to me was" I didn't clean the car, so I don't know, but I'll go clean it real quick" so I agreed and waited for about 10 minutes. The agent comes back with the vehicle, jumps out quickly and says, "OK! all yours" and then quickly walks back inside. Once I got back in the vehicle I could not believe my eyes!! It was still disgusting! I'm not sure what the agent cleaned, other than the outside which was still wet. Since I was already late, I decided to take the car and clean it myself. I had to use my own money to buy cleaning/ disinfecting supplies and clean the inside of the car from top to bottom. The HERTZ agent was made aware of the situation immediately and still did not fix the issue. With the current COVID-19 pandemic I would think HERTZ customer's safety would be TOP priority!! Never Again!! read more

See all

WORST CUSTOMER SERVICE EVER!!!!! DO NOT, I repeat DO NOT rent from Hertz at the Waco airport. They charged me an EXTRA $400 to drop their raggedy vehicle off at the Dallas location. I initially rented this car in Waco & was charged $812 for a 6 day rental. $312 for the rental period and an additional $400 to return the vehicle to Hertz at their Gaylord location. The secretary at the Waco location is lacking in her customer service skills to say the least. This clearly trickles down from their corporate office as their customer service was equally as poor. I will never rent a vehicle from Hertz again & will be a loyal Enterprise customer for life. read more

Insurance made reservation for me for a rental and no rental available. With 2 locations in Waco and no rental available. Loop 340 location post on google that they open before 8am and noone answers the phone. Day 2 still no rental and they are not answering the phone. Very terrible business. read more

I wish there was an option for zero star. Got charged late return fee, when they clearly stated it's okay to keep the car as long as needed. Even I called in to let them know, I will be keeping car for next 2 days. Called in to take off the late fee charge they stated it's system to blame, they have no way to take the charge off. Left my work uniform and shoes in the trunk. They said there was nothing in the trunk. Save your a headache and rent from different company. Hope my experience saves someone from this location. read more

If I could give it ZERO stars I would! Worst customer service EVER. Tried to charge me a $200 deposit on top of what I already pre-paid online - WTF? That is not how it works ladies!! I honestly believe these ladies didn't want to deal with me because I am not white (asian) - they were rude - and suggested I take my prepaid reservation to another counter in the airport!!! Will NOT EVER rent from them EVER again!! read more

Just got back from a trip to Texas. The experience I had at the Hertz counter in the Waco, TX airport was very bad. The individual manning the counter tried three times to persuade me to sign off that the vehicle I was renting was in undamaged condition without seeing the car. After insisting to inspect the car, I was handed the car keys and told that the car was in the very large parking lot. I asked if I could be shown where it is and was told that I would need to find it myself. After verifying the condition of the vehicle, I was then told that I had better purchase insurance for $70/day because the manager would inspect the vehicle extremely thoroughly and that I would be charged for any minor problems found -- basically a threat to get me to purchase the insurance. The agent was extremely rude and used phrases like "listen to what I'm saying" while talking to me. I was told to sign my signature after swiping my card without being informed of a price estimate or given any terms/conditions. Overall, it was a very negative experience. read more

DO NOT RENT FROM HERE!!!!!! They charged me $200 for a deposit and then I had a random charge from Oklahoma for $139, when I try to call the one person working there is busy so I get sent to voice mail, and never get a call back, go to somewhere else to rent a car this place is garbage read more

I gave 3 stars cuz the agent was "aah" and quoted the script verbatim without concern for the circumstances -- had a blowout on the highway. The Houston location had a $200 deposit on my bank card that wouldn't be released til the next day. Wouldn't take cash or accept my prepaid card. She finally called her manager who should get 5 stars thus the average of 3. If not for this intelligent manager, we would have been stranded in Waco waiting for a Uber car. Lesson learned -- do not travel with a prepaid card. read more

VERY RUDE STAFF!!! Do not go here if you can choose another place. My parents rented a car from this location and the lady was so rude that we wanted to just leave the car there and say forget it! But you can't do that if you already paid in advance. She continued to tell us that the insurance that we purchased through the website (Hotwire) was not good enough and it would not cover the car and we need to purchase theirs. After leaving this place my parents felt like they were treated horrible and will be contacting the corporate office to complain about the service. Also, if you call this location they will NOT answer the phone. You will only get a voicemail and they will NOT call you back! read more

The fees are deceptive for a 1-day rental, I was told there would be a $200 holding fee. I picked the car up at 8:00 pm and returned the next night before 8:00 pm. I was never informed there would be an additional $100 fee for returning the car after 5:00 p.m. I checked my credit card bill and there was an additional $100 charge pending TWO days after the car was returned. So if the holding fee is $400, they should be upfront and honest about that fact. D read more

We rented this car to travel to another state to visit relatives and friends. The rental location is a small desk in a small airport. It is manned by one person. So we had to wait a bit while she served the customer ahead of us. She went outside with this customer, although she did not with us. She alerted us that there were some minor scratches on one side of the car. She did not tell us about the few marks on the dash near the glove box, but we weren't charged for these. The car was visibly dirty on the inside. Mind you, it was not filthy -- but there was obvious dust in the shifter boot area and on the dash. The inside and outside of the windshield looked as if it had been cleaned with an oily cloth. The tank was not completely full. The customer service rep, however, was friendly and efficient. The car got good mileage and performed well. Upon return, again, there was no inspection, and the drop off lot is a bit of a walk -- no big deal for someone who is well, but I could not have walked to the terminal and back. We would probably rent from these folks again. They are as good as any average car rental service, and I've certainly encountered much worse, even with Hertz. read more