Ask for Edwin. He made the whole process smooth and stress-free, and even hooked us up with exactly what we needed. Our full-size Nissan rode like butter on our out-of-town trip -- no issues, just comfort the whole way. If you're booking and want premium service, ask for Edwin. read more

If I could give 0 I would rent a jeep reservation at 10 come in 945 waited 30-45 min for for customer service person a guy comes in 45 min later asks my reservation just tell me I can't get my jeep only cuz that's all they had . Asked what other options I had since I rented the jeeel the tried giving me another car which jumped my rental from 300 a week to 700. Lmao I just went to mid valley a block down . Where Cusotmer service is easy no bs and the care are actually there . The people I dealt with was a young Armenian guy the black young lady seemed nice tho. read more

great place to rent , specially the ev trucks Steve was very nice to help and went out of the way to make sure everything was taken care of . read more

Hertz Rent A Car - Rental place and the truck I rented - Car Rental Near Me - Van Nuys, California

Honestly I rent from here all the time and have always had a good experience. Dyani is super kind and very efficient. She is so easy to work with! Don't expect many high end vehicles as it is a smaller location. read more

The people here are nice . I rented a car no problem. I then extended for a couple days and it was easy through the phone. Everything was made very easy read more

If I can give zero stars I would. Their representative had me purchase a collision waiver while I was renting their vehicle based on an insurance claim - basically knowing that I already had full coverage on their vehicle through my auto insurance company and when I asked their manager if he can please waive or refund my card, he said no one here knows that information and you signed for it. My broker reached out to their regional manager and they've been ducking and dogging her as well. These people are crooks! Do not rent a car from them. And if you're going under an insurance claim, make sure you're going to Enterprise; and do not get additional damage waiver as you ate already covered!!! State Farm will be removing Hertz as a preferred rental company now, as many of their clients have went through the same thing as I have. Very unfortunate and very sad read more

They committed fraud. They pushed me to do a two week rental for the lowest rate. They claimed that if I needed the car for fewer days they would prorate and provide a refund. When I turned it in early they wouldn't give me the refund their person promised. That's terrible customer service and also fraud. read more

My experience there was so seamless. Staff was so good, but Dyani really went above and beyond to make sure I was happy with the car. She really accommodated me and my needs. Glad to have a hertz in my neighborhood, and don't have to deal with the airport drama. read more

Horrible experience with Hertz! avoid renting from them at all costs. Had a reservation for a commercial Cargo van for two months before pickup. Got an email reminder about the reservation two days before and called to confirm. They said they had no vans and no trucks in ALL OF LA! What a joke! I asked to talk to a manager and of course they were not available nor did they call me back. Avoid this horrible company. The only reliable company for Cargo rental is Penske. read more

What went well..? Edwin!!! If you come to this Hertz location for a rental car, I pray that you get Edwin as your customer service representative. He is kind, patient, respectful, and tells you everything you need to know. He knew that I had insurance with AAA so he made sure to apply that discount when I rented my car. He also helped me learn the best way to extend my rental agreement since my car was still in the shop, and I needed the rental another week. He helped me each of the 4 times I had to go in in the last 2 weeks, and I am so so glad he did. I know this can be a challenging job when people get annoyed at the smallest things, but Edwin was very polite and kind to everyone that came in. When he asked how my week had been, I said "Well it has been a doozy, but I am too blessed to be stressed." He laughed and said "Wow, that is a really good way to look at life. I am going to use that myself!" Everyone time he rang me up and took photos of the car for record, he was very thorough and professional. Thank you Edwin!! I will be coming back to see you next time my family or I need a rental! read more

I accidentally rented from here and it was the worst decision of my life. 25 minute wait and ended up missing my interview, one member was only present, and walked a customer through the entire insurance process delaying me- only to have him request a different rental. I had a nervous breakdown and asked to cancel my car and I was assured they wouldn't charge my card. So they ended up charging my card.. Avoid this location at all costs read more

I'm frustrated with this company and this point I'm willing to take legal action. I've been renting for about two months now. I pay $338 weekly driving for uber. Every Tuesday it comes out of my account, then Thursday they put an authorization hold for the following week that usually falls off my account on Friday. This time they put a hold on my account for 7 days and counting. When it was time to extend my rental, I put the money in my account and the hold is still there so my payment failed. I've called them and they say they don't see it on their end and to go to the location I got the car. Then they say it's nothing they can do and to call. So I've been getting the run around. Now I'm getting emails threatening to charge me more expenses. For a week now I haven't been able to access my account and it's affecting my daily living. At this point I will seek legal actions against Hertz because somehow no one can lift the hold off my account. This company is a scam!!! I want my fucking money read more

Hertz Rent A Car - Car Rental Near Me - Van Nuys, California

Horrible. Customer service was awful. Didn't have my car that I reserved. Gave me a totally non equivalent car which had half a tank of gas, smelled like cat urine and cigarettes. Last time I use hertz read more

Came in this past weekend after needing a last minute rental. I was able to secure a Tesla at an exceptional rate and customer service was top notch. I have to shout out Rich who even applied my company rate and was able to send me on my way paying even less than I expected. The entire transition was smooth and I was even able to extend my rental at the same rate. It isn't my first time using this Hertz location but my review was long overdue and well deserved. read more

They made renting super easy and super fast. The staff gave me a chance to fill up my gas when i didn't notice it wasn't full. They work to help customers, not to take advantage of them. read more

Worst customer service ever. They do not take responsibility for anything low energy, close to no care about customer service. Steven Zuniga who is a Manager Associate II has one of the worst attitudes I've ever encountered in customer service. Doesn't care about the customer or the company he is working for. Disregard for any inconvenience for the customers around. Hertz does not take responsibility either. I was told I can drop off the car at this location and be taken to my body shop. When I got there and left my job early to get there in time I was told there was no one to take me. The manager was not there too to give Lyft credit. Steven was literally losing the will to live. Incredibly bad service. read more

NEVER GET A CAR FROM THEM!! Whenever i was returning the vehicle they told me there was a nail in a tire and they wanted to charge me 175$ for that. I changed the tires on my own and only then returned the vehicle. When i fina returned it they called me 15-20 minutes later and said that i was smoking in the vehicle and there were ashes in it. The main problem is that i dont smoke. And they charged me for 350$ in total, even though i've changed my tires and i've never smoked in the vehicle, i dont smoke at all. Only go there if you wanna lose your money! read more

This is the worst service i have ever got!! disrespectful and they can't even They just don't pay attention to what you say, customer service in the worst possible way, I will never go back there and I hope you don't either, go and pay your money to fair places Maira She is the manager and has the worst customer service I have ever come across read more

I always rent from this location. I have moved multiple times and keep coming back. Richard always is so helpful and has great communication skills. Very easy process working with him. Also their prices are different from other local Hertz location.. Check them out! read more

DO NOT prepay online or on their app. The people in the store cannot make any adjustments or refunds for time not used if you book online. People on their corporate phone lines also have no ability to do any adjustments and will give you the run around. The staff at this location did what they could, but it's clear this corporation stands behind their predatory online policies. read more

Hertz Rent A Car - Outside - Car Rental Near Me - Van Nuys, California

We needed a car to go on a road trip and camping in cold weather. I believe Robert helped us and he was very knowledgeable and patient. It was a good experience and the car was exactly what we needed for the trip. 10/10 would come back here for rental car needs. read more

What would I improve? Customer service! The employees do not make any eye contact at all, up to and including when customers enter the business. read more

Yelp Challenge 2018. 34/100. I had an occasion several months back where I needed a specific brand of a car for one day in order for me to be eligible for a job that was economically very generous in opportunity. Shout out to Richard B. (Yelp style, right?) who used his powers for good to make it happen. He totally understood what was at stake, and went above and beyond to accommodate me. Hertz has a reputation for being more pricey than the competition but that wasn't the case this time. After you return the car they provide a LYFT ride home as well. My experience was all good. read more

Hertz Rent A Car - Outst - Car Rental Near Me - Van Nuys, California

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I needed to rent a car. When I came in there was no greeting nor eagerness to help the customer. When dealing with issues to renting a car. Not only was the customer service lacking but she didn't even offer an alternative or suggestions to how I can make this possible. She was wearing glasses and red ugly hair. Then she just goes back on her phone. read more

Hertz Rent A Car - Car Rental Near Me - Van Nuys, California

Have rented a car at New Year Eve Got same day reservation for Kia Rio - car was clean and nice Drove one way from CA to TX around 1200 ml With full coverage insurance, all fees and tax for 5 days paid only $454! 100% recommend! read more

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I made a reservation online for a Nissan rogue or other small suv. I was charged 271$ I then showed up to my appointment and was told I needed to put down a 500 deposit on top of a credit check. I was okay with that until the person behind the desk " Gary Abramson" had continuously not answered any of my questions and was being very rude. I kept asking him if I was gonna be charged 771 or just 500 on top of that. He refused to answer my questions. Never going to go back, never get help from Gary Abramson. Very rude person, people walked out on him right before me too. read more

Due to problems I am having with my Chevy bolt, I have had to rent from this Hertz location on 4 separate occasions. They are great! At times they can be very busy but they do a good job being efficient and making sure they take care of everyone the right way. I personally recommend asking for Richard. And don't forget to sign up online for your free hertz gold rewards account! And they are open Saturdays read more

In late May / early July, I had a lot of car troubles and had to take my car into the shop at Keyes Chevrolet. (Bad review of them to follow.) Anyway, I needed a rental at three different times (within the span of a week and a half or so) and Robert Baidoo was a huge help. He made the rentals very easy and pain free. He was very patient and thorough. There was another gentleman, I believe his name was Richard, that was also very helpful. This place was great! read more

Not open with some stilly sign on the fence in the alley. A nice gentleman who was also waiting pointed it out to me. I would never have noticed a sign in the ALLEY. Had to cancel the reservation altogether. I've rented from Hertz so many times and this is the first time I used this location. Never again. read more

Hertz Rent A Car - The only sign indicating they were closed. No date. - Car Rental Near Me - Van Nuys, California

I know everyone comes to complain about rental cars but these guys are great. Gary and his team has been taking care of my family on one way rentals as well as in town deals over the holidays. I worked at enterprise for 2 years and know how one of these offices work and it's a hard job. Great job guys. read more

I'm not one to complain about customer service, but the guys who work here are real jerks - take your business to another location. I had a reservation in place for Thanksgiving weekend but they never had the car available, and they never called to let me know and when I called they were unapologetic and rude while telling me it would be available in a few hours, but when I called back a few hours later, they told me it was delayed until the next day. The next day I called and they (again acting like they were doing me a favor) provided me with alternative options that were unsuitable as I reserved a 7-seat car and the alternatives were all 5-seaters. I ended up cancelling the reservation for an expected refund although it was a pre-paid reservation. On top of that I received a bill from Hertz that the reservation was never cancelled so I have to call them to fix that. I'll be using Enterprise or Avis going forward even though I have standing with Hertz. read more

I just finished renting a car from this Hertz location today. The customer service was outstanding. I was assisted by the manager Richard and he was great. He was very helpful and professional. He was also very friendly, personable, and funny:) He even helped me get a better rate than what I originally reserved for online. The car I rented was clean and in good condition. I would definitely do business with them in the future. Thank you! read more

Before you rent at Hertz, always ask: Is this rental reported stolen? You don't want to be pulled over by a cop for driving a stolen vehicle. Get it in writing. Watch this before you rent at Hertz: https://youtu.be/-wcnIbt6f0g read more

Worst customer service ever. They have horrible and very rude people working here. I lost something in one of their rentals and I went there to talk to them and the guy in person seemed helpful at first but never followed through with his promise. It cost me $185.00 to replace what I lost. For this, you guys get and deserve a -5 stars if I could, but of course I can't so one star will do for now. The blonde lady manager looks pissed off every time I see her and never smiles for anything. I think as a manager for this location she has some team building and customer service skills to go over with her staff and to review herself as the current manager. Thanks but no thanks to Hertz Car Rental. I will not be returning to this location ever again. read more

This review is for hertz in general as a company who apparently thinks it's ok to overcharge your credit card for whatever amount they want after you return it. I rented a car in Italy for 4 days. It was a decent economy car. I signed a rental agreement 23.45 euro per day plus taxes and all charges which came out to 399 euro total with taxes and insurance. I returned the car to the arranged location on the rental agreement on time. We never got a receipt but we're told everything is fine. We get home and I look at my credit card statement and they charged $1430.99. I called hertz customer service and they sent me a receipt which says the daily rate charged was 218.31 euro. That's over $200 for an economy car. They said the will open a case and investigate. I emailed customer service about this as well and the message says they reply to inquiries in 3-5 days. It's been almost 2 weeks and haven't heard anything. I'm disputing it with my credit card at this point. This company is a thief. read more

Hertz Rent A Car - What I was actually charged. - Car Rental Near Me - Van Nuys, California

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Very disappointed in both the customer service at this location and at corporate Hertz. We will no longer be customers at Hertz.

This is the worst place you can rent a car. They never gave me my deposit back after asking for it countless of times. I gave back the rental in perfect condition and with more gas than it was given with. In result they were trying to charge me twice when my bank statements clearly showed every transaction they had taken. Worst customer service, worst experience and overall bad quality rental service. read more

Came to Hertz to a rental car for leisure. I reserved and booked a car via AAA website & since I'm a AAA Club member I got it for a discounted rate! My wait time wasn't too long. I mean there were only two gentlemen working & assisting others so it was understandable. Small location however, they have a good selection of cars to choose from. I suggest you reserve the car you need before hand, it makes your life and the people assisting you as well! Customer service was great! They greeted customers as they walked in and acknowledge them while waiting. Richard & Frank were awesome! They provided excellent customer service and were very helpful with my millions of questions. read more

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I usually rent from enterprise but this time around after having a horrible experience from managers not calling me back to their employees saying they're not "seasoned" enough to help so I decided to try Hertz and I'm so happy I did! Rich over in the van Nuys location was extremely helpful from start to finish. I initially went in with questions and he was extremely helpful in answering all and giving me advice on what to do and when it came to actually renting the car he was as well extremely accommodating and made the whole process smooth, fast and easy. Highly recommend coming here and make sure you ask for Rich! read more

we paid for insurance ahead of time & got denied when we arrived due to a failed credit check. would have saved our time & money if we had this information ahead of time. read more