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    Hertz Rent A Car

    2.4 (139 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 1 month ago

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    I'm frustrated with this company and this point I'm willing to take legal action. I've been renting for about two months now. I pay $338 weekly driving for uber. Every Tuesday it comes out of my account, then Thursday they put an authorization hold for the following week that usually falls off my account on Friday. This time they put a hold on my account for 7 days and counting. When it was time to extend my rental, I put the money in my account and the hold is still there so my payment failed. I've called them and they say they don't see it on their end and to go to the location I got the car. Then they say it's nothing they can do and to call. So I've been getting the run around. Now I'm getting emails threatening to charge me more expenses. For a week now I haven't been able to access my account and it's affecting my daily living. At this point I will seek legal actions against Hertz because somehow no one can lift the hold off my account. This company is a scam!!! I want my fucking money

    Outside
    Natalie J.

    DO NOT prepay online or on their app. The people in the store cannot make any adjustments or refunds for time not used if you book online. People on their corporate phone lines also have no ability to do any adjustments and will give you the run around. The staff at this location did what they could, but it's clear this corporation stands behind their predatory online policies.

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    27 days ago

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    4 years ago

    Very disappointed in both the customer service at this location and at corporate Hertz. We will no longer be customers at Hertz.

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    Page 1 of 4

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    Richard B who works there was so helpful and helped me navigate through some billing issues that were not of any one's fault.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.5(172 reviews)
    0.2 miVan Nuys

    Great experience at Enterprise Rent-A-Car thanks to Regan and Luis. They were professional,…read morefriendly, and very helpful throughout the rental process. Excellent customer service -- highly recommend!

    This place is horrible! They accused me of theft!!! Don't go here!!!…read more As mentioned in my previous review about the Sherman Oaks Enterprise I went to last time that didn't have any cars, I had to come here to the Van Nuys Enterprise and get my car because they actually have available cars on their lot. So when my Porsche was involved in a hit and run on Valentine's Day, I decided to come straight to this location and rent my car. Everything started off well--They picked me up, brought me to their location, and rented the car to me. The man who helped me was very nice and I enjoyed his work. They don't have luxury cars here, so I wasn't going to get anything comparable to my Porsche. They did have a Camry so I asked for that. It looked like it had just been dropped off by another customer dirty inside and out. I told the man helping me and he had it sprayed down. Car was pretty basic, had scratches, dents and looked like a previous driver had run into something with the front bumper. I paid almost $500 upfront because I had no idea when my Porsche would be out of the shop. A week goes by and the manager Christian Aguilar is calling me asking when I'm brining the car back and that my card wasn't working and they need to escalate it to the risk department. Risk department??? When you charge an Amex card over and over it thinks it's fraud and won't let the charge go through. Also the $500 I paid covered more than a week so why am I being sent to the risk department? I called them immediately and told them that I had already paid and that I am also waiting for my insurance to take over payments because it was a hit and run. I told Christian I was in talks with my insurance on how to proceed and he said ok. The next day I'm getting emails and letters from the risk department saying this car is now considered stolen and they are getting police involved. I was in constant communication with Christian and he knew exactly what I was going through. I even tried to give them another card over the phone and they said I had to come in and do so while I'm battling COVID all week. Luckily my Porsche was delivered to me last night and I drove that busted Camry to an Enterprise drop off lot in Encino. This was the absolute worst experience I have ever had with a rental company. And to think my last experience was bad enough at the other branch and someone from the Enterprise team reached out to me to ask what happened via email. When I told them, I never heard back...Not a call, not a discount for next visit, nothing! Needless to say I will not be using Enterprise anymore, at least not in this area. They don't know how to treat their customers who are already dealing with the stress of having their car damaged from a hit and run driver and dealing with insurance etc. Renting a car should be a breeze but Enterprise has shown that they do not care about you and just want your money. I DO NOT RECOMMEND!

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    Avis - More trash

    Avis

    3.2(68 reviews)
    1.3 miVan Nuys

    Note: This review is specifically for the Budget Truck Rental service located at the Avis building…read morein Van Nuys, CA (the two share a location). I booked my Budget truck the night before, and first thing in the morning, I got a call from Kurt. He was honest--he didn't have a truck on-site yet but told me he was working on it and would keep me updated. The truck ended up arriving about an hour late, but honestly, I didn't even care. His communication was clear, and his energy made all the difference. I also asked if he knew any movers or someone who could help me get the truck to my storage unit. He casually gave me a few solid recommendations, and one of them worked out perfectly (I'll leave them a separate review). But here's the thing--this wasn't just a truck rental. I walked into that office thinking I was fine, just going through the motions of a move after a breakup. But something about that interaction... it hit me. I ended up opening up to Kurt about my year in LA, how I packed up my life to travel with my partner, and came back almost five months later--alone and heartbroken. Saying it out loud made everything feel real, and I started to cry. Kurt didn't flinch. He didn't have tissues, so he handed me a microfiber towel from a clean pack. I still have it. That small, kind gesture meant the world. He was present, kind, and just so human. We bonded over travel stories, and it reminded me that there are still good people out there who genuinely care. As for the rental itself: Budget ended up being more affordable than U-Haul for my one-way move from LA to Vegas. I also appreciated having three full days with the truck included in the price--U-Haul charges extra for that. Heads-up: if you don't refill the gas tank to the original level, they'll charge $10 per gallon, so be sure to top it off yourself. One hiccup: the check engine light was on. My dad, who's experienced with trucks, was concerned. Kurt explained it had to do with a stolen catalytic converter triggering the light and that the truck was still okay to drive. My dad said it struggled a bit going uphill, but we made it safely--and that's what matters. When we dropped off the truck in Vegas, Alvin at the return location was also super friendly and helpful. We showed him a photo of the fuel level from pickup (it wasn't quite full), and instead of being rigid, he worked with us and waived any issue. That kind of trust goes a long way. All in all, what could have been a stressful and emotional day ended up feeling light and supported. Kurt made a real difference, and I'm so grateful I crossed paths with him.

    Over billed nightmare getting money back. Made reservations online paid for rental upfront when…read morereturning the car my card was double charged complete nightmare countless emails back and forth with customer service over my funds months ago by I'm out my hard earned money

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    Avis - Look at the cars too choose from

    Look at the cars too choose from

    Avis - Only two cars left 1 is taken and the other one well we have to call the manager to find out if it's available or not?

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    Only two cars left 1 is taken and the other one well we have to call the manager to find out if it's available or not?

    Hertz Rent A Car - carrental - Updated May 2026

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