They gave me a car in the rain that did not have operational windshield wipers. No working windshield wipers on the car whatsoever. Also when they gave me the car, the seats were soaking wet so now I am soaking wet. read more

Other than the fact they need a $300 deposit to rent-a-car, the customer service and their prices are very good. I got a good deal on a compact Mazda SUV. Very good communication from them. read more

Beautiful location, excellent service. Richard made my entire experience incredibly easy, smooth. Within 5 to 10 minutes I was already in my car and out the door. I would absolutely rent from Enterprise again as I have in the past, especially from this location. read more

Sometimes they don't have the cars you book & it never fails, you will wait and wait and wait for someone to finally give you a car! Rented a Ford F150 one way to SLO to move my son up to college. 45 minutes into the drive received an error message that the was an "air dam fault" not to mention the check engine light came on! Would be great if they actually serviced their cars! The one thing I will give them, is their employees always go above & beyond while you are there! read more

10/10 experience. Car was exactly what we asked for and Jaime was very professional and helpful!!

First off dont leave anything behind by accident because it will be taken immediately & when u come rite back & ask hey I left this in there they will tell u they didn't see anything when clearly it was rite there . & THE MIDDLE EASTERN GIRL I CANT REMEMBER NAME WILL HAVE a ATTITUDE & act like she owns the place she knows exactly who im talking about .she needs to learn some customer service better .horrible job & horrible response from u to a customer I hope someone has a long talk with this girl i rent cars from enterprise all the time & never dealt with this at any other enterprise & if anyone from enterprise business wants to contact me just go in your system look up my name cause its in there like I said I rent alot of cars from your company reach out 2 me after 1 pm if u need 2 speak 2 me about this situation because im still very bothered by what happened thank u read more

This enterprise is the place to go for all your car rental needs. Professional,Fast, and Friendly they get the job done. From picking up the rental to dropping it back off it's a stress free process. Richard made my experience 10 times better when I went to return the vehicle. Quick, attentive and very nice. Asked me how my trip was and if I had any concerns for my future rentals. Thank you Richard and thank you enterprise. read more

Outstanding Customer Service! If you are looking for a place to rent a car that will treat you right, help you find the best deal, and make renting a car super easy -- this location ROCKS! Honestly, I rent a lot of cars from Enterprise, and not all locations are created equal! 30 minutes before closing time, I called the closest Enterprise location because Costco had to order my replacement tires (thank you pot hole on the 210!)...I was heading out of town for the weekend to a festival in the desert and needed a car bad! I knew the rates were usually better online, but lucky for me I called and spoke to an amazing associate named Noemi R. She was the best! Not only did she work with me to find me the best price, when I arrived and was quoted. higher price, Noemi came out of a meeting and got me all set up at the price she told me on the phone! Way to go Enterprise. This may well become my new favorite Enterprise location in Van Nuys, we will see. I was more than completely satisfied, and I am super fussy!! Thanks again Noemi. Dr. W read more

Enterprise Rent-A-Car - Noemi your customer service is outstanding! - Car Rental Near Me - Van Nuys, California

Great experience. Excellent customer service. All of the staff was very helpful and accommodating.

I came here with grabbing a car rental since my car was in an accident. I called over the phone to make sure that they had a sedan, the girl assured me they had many. I headed over. I was there within 20 min. When I arrived the i met ant other gentlemen who told me they did it have any sedans available and only small SUVs. I was so upset since I had just spoke to the girl few minutes prior. I had to take what was available. I drove off and within 2 days I HATED the car I normally drive a Tesla. I called back and asked to bring it back I got back and again they didn't have a sedan. I spoke to hector who at first wasn't willing to help. I decided to escalate and finally gave me a an Audi and told me he he would give me the price of a no luxury vehicle. I left alright. Days later I had to swap out cus my insurance wasn't covering any longer. I came back to pick up a Camry. The girls who helped me made promises that weren't kept Left so upset I called hector . I arrived at home and check the back seat of the car it was filthy it had not been washed, there was forks in the trunk. I was livid this car was not sanitized!!! I called back and they offered to credit me for a car wash. Finally I came back today to drop off the car and spoke to angel everything that was promised was a lie , he stated he Jsut took over and there's nothing he could do. I told him he represented enterprise not himself. This is the worst company and lacks INTEGRITY read more

Enterprise Rent-A-Car - Car Rental Near Me - Van Nuys, California

There isn't enough room for all I want to say, so I'll summarize!!! 1 - Marina didn't tell me my friend had to be on my insurance policy to be added for free. 2- The counter rep told me my friend can't be added at all on the rental because it's an insurance claim. 3- Payton told me I can add her for a charge but I can't use a debit card and has to be a credit card, even though the used the debit card to hold $150 4 - Payton gave me a car literally on empty 5 - Payton told me the oil light is on but it's OK because if the car needed an oil change her tablet would've shown it. Incidentally, there wasn't an oil light on when I drove it. I think she mistook the empty gas tank light showing gas is needed for the oil light. 6 - Payton didn't know where the nearest gas station was, even though she works at a car rental agency and told me to GPS it. 7 - the passenger headlight didn't work 8 - the passenger high beam didn't work 9- when I called to inform them of the issue I was told to find an enterprise near me because they close in 5 minutes, as if I can make it to another Enterprise in 5 minutes. Just pass the buck. I told them I don't know the area. 10 - manager was put on and lazy incompetent Payton manager. 11- Payton tried to get me to go to the nearest airport, which was almost an hour away, the opposite way of where I was going. 12 - Payton told me to then call Enterprise road side service so I can wait for God knows how long for them only to take me to the airport, to wait in a long line, to switch the car, adding about another 4 hours to my day. I told her that I just had major surgery, have a heart condition and I'm already exhausted and can't handle it. 13 - Payton then acted like she's doing me a favor, after she gave me an unsafe car to drive by saying it's Christmas, I'll wait for you here. Um, excuse me, it's Christmas? Maybe if she was competent at her job, all of this would have been avoided. 14 - Payton gave me her cell number because the front gates will be closed and to call her when I got there, which I did and it sounded like I disturbed her slumber when I called. 15 - Payton she wanted me to go through the back gates so she didn't have to go unlock the gates. She should've told me that and gave me directions on how to get to the back gates prior to me getting there. She ended up opening the gates. 16 - Payton's incompetence shined even more when she told me she didn't know what was wrong with the car and wanted me to remind her. She stood in front of the lights looking confused, started to walk away and walked back to look at the lights again. 17 - Offered me the initial cars I declined, but they had only those two cars, mind you, with a lot full of other cars. 18 - Payton started making excuses as to the condition of the unsafe car she gave me initially. She blamed everything and everyone else for what SHE handed me the keys to. 19 - after walking around the replacement car, in the dark, with less than bright lights, Payton told me she'll help me out after I inquired about reimbursement for the gas money I put into the unsafe car. I informed her she's not helping me, she's reimbursing me. She said to just bring the car back on half a tank since it's full. No accountability, nothing, just incompetence!!! 20 - Payton put me in the second car without having me sign anything, no notes that I can bring the car back half full. 21 - I took the keys and called her a name 22 - She comes out after me to tell me to expect a call from her district manager (I'm really scared) and that they expect the car back at their location tomorrow. Um, yeah, OK, I'm driving over half an hour, after they gave me wrong information, held information, gave me a car on empty, no working lights etc. I told her it will be left at a location where I live. 23 - called her a name again and she started whining like a kids asking whey I'm speaking to her like that. I told her it's because she's incompetent, acting like she's doing me favors and she needs to take accountability for her incompetence. 24 - Payton told me I'm gross and disgusting. I called her a name again. 25 - some other incompetent little girl wanted to jump in and said that I'm going on the do not rent list. News flash, it's not a threat, the only time I rent from overpriced Enterprise is when it's an insurance claim. My whole family prefers Hertz. Better customer service and same car is $100 cheaper. We travel quite a bit and it's always Hertz we go to!!! Stop acting like you're powerful LOL 26 - Same child told me that she'll pray for me. I told her where she can stick her prayers. 27 - I take accountability for all the name calling I did after all I endured with these unprofessional, incompetent little girls who put us in harms way with an unsafe car and coming up with excuses instead of taking accountability like mature professionals. I'm happily waiting for the district manager's call, as well as being put on the do not rent list LOL read more

If I could write zero reviews for this location I would. I have rented from Enterprise for the last two years frequently I am a platinum tier member. I probably have a rental from Enterprise 20 days out of the month each month for work and when I say I have never seen them give me a car that was so horrible, and when I mentioned if I could get a different car, they told me nothing was available and instead of giving me a free upgrade they just said there was nothing available in the size I booked read more

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I seriously can't say enough good things about the team here. Although "Enterprise Rent-A-Car" is a large company, (the largest nat'l rental car company) I am a firm believer that it is the people - the ones on the front lines - who deserve all the credit. Full disclosure, I haven't needed to rent a car in over 16 years, but I will honestly tell you, that not only will I go to "Enterprise" for all my car rental needs, but I will SPECIFICALLY GO TO THIS LOCATION (6230 Sepulveda Blvd, West Van Nuys) when I do need to rent a car. I wouldn't even hesitate to let my friends know that this location is worth the trip. Long story short: Tesla Van Nuys needed to do some warranty repairs on my 2018 Model 3 Performance. They offered a courtesy shuttle to this Enterprise location. Erica was nothing short of phenomenal. From arranging the details to finalizing the agreement (taken care of by Tesla, of course), you can tell that customer service is a priority with her. She was very knowledgable, transparent, courteous, helpful, & friendly. When it came time to picking out my vehicle of choice - a lovely, mint-condition, practically brand new, 2021 Chevy Malibu, Luis was a godsend. His enthusiasm & eagerness to help should not go unnoticed. Not to mention, his professionalism was outstanding in his demeanor & sharply-dressed suit. The guy is on-top of his game! Not long after driving the car off the lot, I received a very warm text from management of this company that pretty much informed me that they are happy to do anything that they can if I needed anything else. All my texts were promptly answered in the most comprehensive manner & I for one appreciate that very much. The return process was a breeze. No issues, no run-arounds, no headaches. Simple. No unnecessary time wasted. Just the way I like it. Thank you for that! I would go to this location 1,000,000 times over, even though I do not live in the area. This location's service is 2nd to none & that is b/c of the team. In all honesty, the world would be a much better place with people like Erica & Luis. Businesses would be thriving due to their uncompromising dedication to help others. If the supervisors, managers, & higher-ups are reading this, please, please recognize these two stellar individuals, acknowledge their value as assets to your company, & reward their unparalleled efforts & commitment to helping & serving your customers. They are truly what makes this place of business stand-out & I think it would be Enterprise's loss without these spectacular individuals. Customers like me choose & return to places of business b/c of people like Erica & Luis. When you have worked customer service & realize what it takes to do it & do it right, you tend to notice when others do a solid job & Erica & Luis knocked it out of the park. They both have the absolute perfect blend of professionalism & hospitality needed for businesses like Enterprise to thrive & remain #1 . Thank you so much guys!!! read more

Enterprise Rent-A-Car - My lovely loaner: a beautiful, mint-condition, 2021 Chevy Malibu. Enterprise West Van Nuys really knows how to treat a guy! :) A++ - Car Rental Near Me - Van Nuys, California

I booked a car in advance and realize the day of it wouldn't be enough space and needed to upgrade. They were so courteous and so accommodating when I checked back in the car, no problems and Ryan and Bryson have excellent customer service. read more

I had amazing customer service. They're really good service. I rented a car there and it was no hassle and the insurance is good and they're very professional every time I need a card they're there. I recommend them for car rental. read more

These 5 star reviews must be from their family or friends. I couldn't get a hold of the branch for an hour then when I finally did manager was polite but said he couldn't guarantee the car I wanted didn't even try to see if he could just told me whatever they have on the lot basically and when I asked for a ride to my rental he said they only give rides if you live in the area so based on the service I received I changed my reservation to another branch. read more

Amazing staff! Car is clean and lots to choose from. Will definitely rent again at this place!

Great customer service all the way around esp given that I was renting during holiday season. My vehicle was upgraded free of charge w/minimal wait time . I'll def be back during my next trip. read more

Ashley from the Van Nuys location was awesome! Great & friendly customer service. Will be a return customer in the near future. Great job to the team on my return on 11/25/24. Awesome service from all. read more

I can't speak for picking up a rental but Payton was extremely helpful to get my car returned at this location vs lax.

Excellent customer service all around. Will continue to rent and highly recommend ! Quick, helpful, and reliable vehicles.

After going to the enterprise on Roscoe and Sepulveda, horrible, horrible experience, I came to hector at Sepulveda and victory enterprise, and Hector at assistant manager was very helpful and took care of us here. Hopefully we can get better. Customer representative like Hector himself and teach the rest of the employees to take care of the customers needs better than the person name Eric one located on Roscoe on Sepulveda was horrendous worst customer service that could be ever be represented by business. so props to Hector here at 6230 Sepulveda took care of us. Got us a car. That's why I gave him a five star review for his great customer service. Thanks again Hector assistant manager. read more

Enterprise Rent-A-Car - Car Rental Near Me - Van Nuys, California

Sorry to say but this is my second negative review for this location. The people that works here works hard and very respectful but if you keep people waiting just to help another costumer is not going to work. Anyways, I move my appointment two hours from my original appointment and still waiting for the car to get here because according to policy, if the car is luxury you can only used credit card. Even if I've been going to rental car for a while, they can't split the charge to credit and debit. A month ago, I did the exact thing and the representative did split the debit and credit with no problem. Weird. read more

Enterprise Rent-A-Car - Waiting for the car that I made a reservation for 30 mins now - Car Rental Near Me - Van Nuys, California

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If I could give 0 feedback or review will do it . I place a reservation 5 days ahead for a cargo van and the day I was going to pick Sheryl said was her name not sure she lie but she call to said that there was no van 30 minutes before pick up The most unprofessional and rude place If you make reservation here be aware read more

I had a ton of car trouble in November and December and had to rent a car for much of that time. I rented on three different occasions from this location, and the service was always excellent. I mostly worked with Bryson and Evelyn. Not only did they treat all customers with respect and courtesy, but they also treated each other and all the other employees with the same level of courtesy and respect. It goes a long way for me as a customer to see a team that is kind to each other, even when they were slammed with customers in person and on the phone. Great team, great experience, and very helpful to me and my ever-changing needs and schedule. Thank you all so much! read more

It's so hard when someone needs to post a bad Review, and so easy to compliment someone. This review goes for a manager Miss Brittany. ( I was told that She is a manager ) When you have an accident you Are already in Full distress and you expect that customer service should be at least professional and nice. I came directly from The shop, waited for 1h 20 min and they gave me a car that my Insurance doesn't cover the amount for ( THEY HAD FULLY EMPTY LOT ) I didn't choose the car. Initially, I was told I would be paying only 4-5$ per Day. Then They gave me a contract of $6.55 per Day Miss manager, when I asked her to call other locations to find me a car that I don't need to pay extra bluntly refused to do so, stating that every lot is empty... CAN SHE AT LEAST TO TRY???? They only had one gentleman and me there, she was not busy at all. She also stated that I Had an appt with a different location ( I was instructed to go to the Repair stop by my insurance and they contacted Enterprise to pick me up ) saying She is doing a favor to me by giving me car. She also stated that that location is out if the cars When I called them the next day I was told that they have several cars... So, No management skills doesn't want to help you, super Cold and rude... That's not the end of my full disappointment ( btw I was there before, they were amazing ) !!!! I prepaid extra taxes until 8/25/22 and got a notification that I will get my car on 8/26/22 so I called and The same person charged my Card for 3 days instead of 2. When I called them She stated that I have o ly paid until today. THIS IS THE WORSE EXPERIENCE OF MY LIFE. I can't believe that someone can hire a manager with no passion, no nice name, and no effort. Also, I'm exploring this whole problem to a higher level. If you want to Save your money and not be ripped off and not be helped at all, then go to this Location This lady tried this to Tue's most uncomfortable experience ever. My apologies to others who work there Because I also noticed how She's is treating a Men who wash The cars with Full disrespect. read more

Enterprise Rent-A-Car - Car Rental Near Me - Van Nuys, California

I rented a Jeep Wagoneer and everything was great until the brand new wagoneer completly died and had to get towed. Leiana and Ammi the two managers both need a raise because tgey went above and beyond to make sure I was happy. They are both excellent at their job and I can't be more happy tgen I am. Thanks girls you are the best and I will be back. read more

Peyton and Marina were such a huge help! They took time out of her own Friday evening to allow me to bring in the rental a bit late due to my circumstance. They were very attentive and respectful during the week of my rental as well when I called to ask questions. Thanks Peyton and Marina! Single-handedly made me want to use Enterprise next time. read more

Had my car in the body shop and was sent here to get a rental, upon arrival they did there best to accommodate me and got me everything I needed, service is great staff is very friendly, I wish I remembered the names of the employees but they were great. I would feel comfortable recommending this location to anyone. read more

Good experience... until I returned the truck 3 days later. There was some damage to the radius at the front top of the truck box. They got me to pay for insurance on the truck and liability as well. But of course a little hole or scratch isn't covered. Fine, I get it. That's kind of standard procedure these days. BUT what's not cool at all was not being told anything, not getting a text or call or email and IMMEDIATELY after dropping the truck off I got a ~$1,500 charge on the credit card. No estimate, no contact, no repair description, nothing. There was damage before I got the truck, although the damage we did was more significant looking. They are just going to arbitrarily charge an arm and a leg? I'll fix it my self!! SMH. Shame on these guys at Enterprise Rent A Car here on Sepulveda. SMH read more

Enterprise Rent-A-Car - Truck with damage. - Car Rental Near Me - Van Nuys, California

Totally dissatisfied, I had never rented a car and now that I did it was because my car is being repaired. Starting with the girl who helped me, I told her that I wanted a white Camry that was available, which they ended up giving me the one they wanted and I really feel very helpless because I had to take it out of necessity. read more

First of all these guys are on it . Great service . I was in need of a pick up truck . They found me one . Daniel and his staff are professional and courteous. If you need to rent a car or truck this is the place to come to . You won't be disappointed. Safe Travels.... read more

Enterprise Rent-A-Car - Come here for the best service and rates..‼ - Car Rental Near Me - Van Nuys, California

I've been helped here by both Gabriel and Hector and they've been great. I've rented from this location on numerous occasions and have always been checked out very fast and been helped with any concerns I have through out the rental process. I've had much better experiences here than when renting through other rental places like midway and hertz. I find that enterprise stands by what they give you more and always make sure to well document things on the vehicle instead of trying to pass things on to the costumer. read more

Christian Aguilar, was very friendly, efficient and knowledgeable. I was in and out in no time thanks to his great customer service. The minivan was spacious and I enjoyed the features it offered. I had a very comfortable ride, very pleased with my overall experience. read more

I walked into this location looking for a rental car. Noemi was amazing! She right away greeted me and showed me around. She let me know what my policy covers and which cars would fall in that category. Once I made my final choice the process was very rapid and she took care of everything in a timely manner. I was in n out in no time! It gets even better, she also personally washed the car and sent me on my way. Any time I need a rental, I'll be sure to give her a call! Thank you for making my experience so wonderful. read more

Rented a car here for a week, with the help of a body shop. $20/day. Went back a few years later, and they wanted over $50/day. Employee said body shops get the best rates. read more

I'm just as surprised as you to be writing a 5 star review for an enterprise location! Both Andres and Gabriel helped me and both men were professional, kind, and personable. The car I rented was safe, comfortable and Andres was able to accommodate my one request that it be similar to the size car I am used to driving (for my own peace of mind). I will gladly go to this location for future rental car needs. read more

This location has always been a pleasurable experience since I've been renting here for the past 3 years they designate the best staff. I am reviewing this enterprise today in regards to the new manager Angel Alvarado. This Guy is TOP SHELF he makes enterprise look good. I hadn't dealt with him before the time of my rental but he treated me as though I've rented from him 100 times before he was very accommodating to my situation despite it being a same day reservation and was real quick with the getting me in a car and out the door. They say you can never get a 2nd chance to make a first impression Angel Alvarado hit GRAND SLAM! read more

Prior experience was a bit rough, but was recovered. This experience was seamless. Lei helped me at check out and check in. She is the model of excellent customer service and professional courtesy. I have worked in high hospitality and service in past lives. Lei should be retained at all and any cost. She is a model of customer service. I will return, not just because of Lei, but since I can see that this branch is focused on guest satisfaction. read more

We've been coming to Enterprise for a while now, and have had some really bad service in the past. The manager at the time I believe his name is Brian had made things a lot better with his staff. I haven't been here in a while and I'm standing here on the day before Thanksgiving and I've been standing here for 45 minutes waiting for our vehicle while the salesman shoot the shits with the customer. It would take us no more than 5 minutes to get our car. Turns out that this salesman is a manager at San Fernando knowing that there are customers waiting you would think a salesman would acknowledge them and do what he needs to do to successfully move things along. The manager Brittany is very rude and does not have a bit of social skills very straight-faced not welcoming at all from the time we walked in and as I still stand out here in the parking lot for 45 minutes. This is the worst manager I've ever seen here and her staff other than Andres is just as clueless. Andres was the only one to acknowledge us and was sympathetic to us being PISSED OFF waiting for 45 minutes after our reservation. Ridiculous when it usually takes 10 minutes read more