Came to pickup a rental a car and got her at 4pm been waiting over 20 minutes. I called the corporate office to get them to contact him because we are just sitting in the lobby.. My husband rents car often this is absolutely ridiculous. The gut finally came and unlocked the kiosk. He is not wearing a name tag so we don't know his name. He never greeted us he just unlocked the door and walked in. He did not speak, ask if we had been waiting long. He grabbed the bags and started the process he did not thank us for our business. This was a TERRIBLE EXPERIENCE!!! Got in the car and it smells like cigarettes....called back to the location after getting in the car. read more