Get the staff some help. Every time I need a rental that is…read morebooked through my fleet services, it is always chaos there. They gave me a dirty car because they have about 5 mins to flip the cars around. I was there when the previous renter returned the car they were giving me. There were stains on the back seat, dust on the dash, etc. I need to put customers in this car! The two gentleman working were overwhelmed and the one hadn't even had lunch at 3:30 in the afternoon. Do better Enterprise!

Customer service was outstanding! They were very accommodating and attentive, especially Joy who…read moreset us up with the rental and then remembered us when we returned. I can't say enough on how pleased we were with this rental experience!

This used to be my "go to" place for renting a car. This morning I accompanied my daughter to pick…read moreup a car that was reserved for her by the insurance company that's repairing her personal car. Everything went well until we went outside to view the car that was selected for her. The lot attendant was cordial and respectful and showed us a Sentra that was dirty. He himself admitted it was dirty and tried to give us a VW Jetta but it had no spare. Then a Malibu and again no spare but it may have had an inflation kit (useless). Then he began talking about upgrading for $18.00 a day more??? My daughter rejected the additional $18.00 because if Enterprise did not have the car she was supposed to have, then the upgrade should have been at no extra charge. By now the attendant was getting frustrated and showed us another Sentra, dirtier than the first one, and tried to tell us it was clean. Reluctantly, he then took it behind the building and sprayed it off with water. It was still dirty when he brought it back including the inside. When my daughter began pointing out various dents and scratches he commented that ALL dents and scratches were already noted in the record of the car and she could take pictures if she wanted. By now he just wanted my daughter to sign the agreement and accept the car. She did sign the agreement and from there she went and had the car cleaned properly at a car wash at her expense. She was not happy with the car but because the attendant was already showing his exasperation she accepted it. There is obviously not a manger at this location. Otherwise, he or she would be reviewing their inventory and identifying which cars need attention and which are ready to be rented. In addition, a manger would have given my daughter the up grade at no extra charge.

This enterprise used to be really good. I don't know what's happened lately but they're not the…read moresame. They give you cars that are dirty consistently and they give you cars that don't have gas. I just picked up a Ford expedition the other day so I don't have to tell you how much I spent. Obviously it was a lot. And it has 70 miles in it when I got it. I just think that's unacceptable because most people are gonna bring it back with a little more. I had to put gas in it in order to do what I needed to do, and then when I returned it, it had over 85 miles in it because I had to fill it up with gas while I had it. There's no way for me to burn all the gas out before dropping the car off this Sunday morning. They should take money off of that price because you should not be giving people cars that don't have gas. Is it a strategy so that you can get a car in return that has gas. You know people are gonna be filling up these cars because they're getting them on empty. Is this a scam? Just very unprofessional. My friend recommended me to this place and I shouldn't have listened because she had a bad experience with them. They gave the car dirty and they were just rude. They try to say that they didn't have any cars in the morning and when she questioned the ability to reserve the car only to find out that they don't have a car, they got upset and cursed and slammed the key on top of the counter. She reported it to their manager, but I don't know if anything gets done about it because some of the same things still exist. Wash these cars and put gas in them. That's good business practice.

They wanted to rent me a car with stained seats and a funky smell. The seats appeared to have large…read moregrease stains on them. Apparently it's perfectly acceptable per "Victor" the rental agent, as long as it's not a cigarette burn. And, the only thing "Victor" was willing to do was "bomb" the car for the funky smell, which is probably coming from whatever stained the seats. Then, instead of "bombing" the car as I was told they were going to do, they just spritzed it with something that smelled like rotten lemons so that the car had a pretty unpleasant funky and rotten lemon scent. When I asked to be put into a different vehicle because I certainly didn't want to sit in greasy unidentifiable looking stains, "Victor" told me they didn't have another vehicle on the lot. Not even10 minutes later, some guy walks in off the street, without a reservation, and drives away in an SUV. How does that happen when there's not another car on the lot available to someone who has a reservation???? I questioned "Victor" and let him know I was recording our conversation, his whole attitude changed and suddenly there were other cars available on the lot and, what he meant when he told me he had nothing available was in the same "SUV class" I had reserved. Apparently when I asked if there was ANYTHING ELSE available on the lot I was unclear about the ANYTHING ELSE part and suddenly, like magic, there were other options. Why not instead of saying there was nothing available, he instead said we don't have a similar vehicle available but here are some options for you. Nope. Unfortunately, this location is busy because they have no competition in the area so they can obviously (read the other reviews) can get away treating customers like we're the problem. That won't always be the case.

Poor service all around at this location. Cars are dirty and not sanitary, they never answer the…read morephone, and when it's time to pick up the vehicle they say OH we don't have the one you reserved two weeks in advance. It's always something with this location and Enterprise definitely needs to fix a lot of issues. GO SOMEWHERE ELSE!!

I had a recall on my Ford Explorer for toe link replacement. They were able to get me in to fix it…read morethe very same day. Richard was great in helping arrange it. Car was fixed within 3 hours. I would definitely make the drive for their help.

DO NOT BUY A CAR FROM HERE!…read more My experience with Jefferson Ford has been an absolute nightmare from day one. I purchased a Certified Pre-Owned vehicle, and it has been nothing but problems since the moment I drove it off the lot. The car was sold to me with a broken CV axle, warped rotors, multiple sensor issues, and even more problems that were never disclosed. They allowed this car to pass as "certified" and let me put my child in it knowing the condition it was in. I only learned what was wrong after I noticed the car shaking violently and asked about it. While the car was in their shop, the communication was completely nonexistent. Every time I called for an update, I got the same line: "We'll call you back." They never did. I even got the service manager (Chaz) personal number, and he repeatedly ignored my texts and questions. To make things worse, while my car was sitting on THEIR lot, they told me that the lawn crew kicked up a rock and shattered my back glass. This was after they had already kept my car for months, while I was still making payments on it. I have asked multiple times to be put into another vehicle or refunded so I can get something safe and reliable. They refuse. At this point, they have had my car for longer than I have. After keeping my car for three months, the sales manager Jason finally said it was "finished" and this was the "final product" they could offer me. I didn't even make it out of the parking lot before more problems started. The sensors were still going off, and the FIRST time we rolled the window down, it wouldn't go back up. This dealership has shown me nothing but negligence, poor communication, and complete disregard for customer safety. I will tell everyone I know: DO NOT buy a car from here. I will never purchase another vehicle from them again. I will be filing a complaint with the DMV dealer board and Attorney General!