I had a great experience at this Hertz location. Dennis, the customer service rep, was fantastic and went out of his way to make sure I was happy with my rental. When I asked about a specific vehicle's availability, he told me it was available but had just been returned. The cleaning team had not had time to clean the car yet. He asked if I had a few minutes to wait so that he could run to the garage to help the cleaning team finish cleaning the car. He went above and beyond to make sure I had the rental I wanted. In less than 10 minutes, I was on the road. Hertz is doing something that many companies forget to do...take care of its customers. It makes such a difference in the entire experience. read more

This is the worst rental car place EVER! Do not be waste your money here!!! The nastiest, dirtiest most disgusting cars ever!!!! Service is awful!!! read more

I've been renting from this location for years and as a golds member they have always done their best to accommodate me!!!!!! I'll only rent from here! Great customer service and as long as you have your drivers license and credit card ready you're literally in and out within 5 mins or less!!!!!! read more

Scheduled a pick up for 2pm on Dec. 31 and even talked to somebody at the location a couple hours before that. Got there and found out they'd closed at 1pm, which the jerk I talked to didn't bother to mention. That's a big F- for customer service. read more

I reserved a one rental car for a week. It was a very reasonable price. The office for pickup was busy, but things moved along. I was satisfied with my car, and with my experience. read more

put on hold for an hour then they recommended that I go to enterprise cause they speak Spanish over there ... my Spanish sucks I'd rather speak English read more

Needed a replacement vehicle after getting rear ended. Six weeks worth. After the insurance company (State Farm) advised me our car would be provided by Hertz, they arranged the whole deal. Hertz picked me up at the auto body shop (Pontos - highly recommended). The paperwork was all done in advance, and and in a few minutes charged me for the 20% deductible for three weeks (we were advised this would be the shortest time to repair $8,000 worth of damage in today's economy) they provided a clean sedan. We had to extend for another three weeks, which was accomplished with a quick call to the same office. Return was a breeze. Nice job, made the ordeal a bit easier. read more

Great service and pricing on my 2 month rental. The first vehicle I rented had a slow leak in one of the tires and when I called Corporate they were less than helpful. This location could not have been anymore accommodating, they quickly swapped out the "leaky" one for another. To top it off, when I dropped the car off today to end my rental their driver even took me home! Great staff and management run this franchise. Well done. read more

Hertz on 14th St. in Bradenton is terrible. The first thing we noticed was the car was filthy. While on the interstate we started hearing a scraping noise. Turned out, the front end was damaged and plastic was scraping the pavement. We brought it back and were treated very rudely. No apology, nothing but attitude. I will never rent from Hertz again thanks to this experience. read more

This needs a zero option. We rented a moving/ box truck online through Hertz.com. Seems simple. 99% of everything we do is ordered online. Funny, we showed up at the pick up location that the email told us to pick it up at. And when we got there they said that we don't have any box truck's. I said we were told to pick it up here. They said you must have ordered it online. I said we have something called the internet. Why would I make the drive here to rent a truck when everything is done online? They told me they are separate entities?!?! So hertz isn't hertz. His explanation was that just like you rent a car and someone doesn't return the car, they just rent out another car. I said okay but how does that translate to trucks? They said well apparently it doesn't. So shocking we didn't get the truck. And they told us they can't cancel it there we have to go back online because... you guessed it, hertz isn't hertz. read more

We received a dirty car. My cousin had to wash the windshield inside and out in order to see clearly. They wanted to charge a $100 cleaning fee for basic vacuuming. read more

Bradenton local office is Slowest most inefficient operation ever. Each time I rent here it takes at least 45 minutes to get a car ....and with only 2 people ahead in line. Can't understand why these guys move so slow Why can't they do hertz gold pick-up like airport ? read more

Nasty looking on the outside! Dirty rotten liars behind the counter. Shame on Hertz for letting this location represent them. Tom is not a good liar as he said a Tahoe that was reserved couldn't be driven because it had a broken windshield. I walked to the lot next door and examined the entire windshield- no chips or cracks. An hour later the Tahoe was gone off the lot. Either double booked or it was stolen as it was nowhere to be found and Tom said Safelite was coming to fix it. Just tell the truth Tom because you suck at lying. WAKE UP HERTZ THIS IS AN EMERGENCY! WORST CUSTOMER SERVICE EVER. read more

Always a joy working with the staff here in particular Gio! Gio has always been professional, courteous and respectful of each customer I have witnessed him interact with. This location has given me stress free in and out service each time. The vehicles here are clean and kept. If you have to select a location and member to work with, choose Gio and this location. FYI, I would always call directly any location and be specific for your rental request. read more

This location has gone downhill. Lack of customer service is putting it mildly. If you want to rent from Hertz the Airport location is much better! read more

Not impressed - Because I used a debt card to pay for my car, they ran a credit check. Customer service is iffy as well. My car was scheduled for pick up although not ready, the car smells of old food covered up with fragrance and the kicker - the next morning after pick up, the warning light for tire pressure was on. I called to let them know and the response I received was "Stop by to have it filled". No question as to if I was able to stop by, no apology to the inconvenience to me.... Good thing I'm still even in town with the vehicle!!! read more

Beware when renting from Hertz. I rented a car from Hertz thinking that it was a good company and the price was right. I was to pick it up from Sarasota/Bradenton Airport on Sunday 10:30 am. Due to several issues with the airline I actually arrived after midnight on Monday. As I was updated on my flight I called Hertz customer service to inform them of the timeframe I had. I was told the Hertz counter at the airport would be closed at midnight however to my surprise when I arrived the airline said the car rentals stay open till the last plane arrives at night. I went to the counter and was asked if I wanted to add anything to my rental agreement. I opted for liability on the car and was given a price. I was told my credit card wouldn't accept the extra amount so I said put it on a different card. They said I needed to sign for it as it was a different card and I was not given any of the paperwork with my signature on it to keep. I was also given a much larger SUV then I requested and didn't realize that till I went out to get the car. Nothing was said that indicated that it was a much larger vehicle at the counter. I discovered the next day that I had two charges on two accounts but figured it would take them time to refund the one account. Now it is a couple of weeks later and I still have both charges. The charge for liability is one and a half times the price I was told at the counter and they added premium roadside which I did not ok. I called customer service and after holding for a half an hour I was told that they would send me a copy of the bill and that I had to speak to the manager of Hertz in Sarasota/Bradenton and was given a number which you are unable to get a person as I tried every prompt they had. I am now out $673 dollars that I didn't approve and to top it all off I had to get a battery for the key fob which was supposed to be taken off the price but wasn't. Also the customer service rep never did send me the receipt. I have paid more for extra charges then I did for the car rental. Being on Social Security I would never have approved those charges. So beware when dealing with this company. I have since heard other similar stories so beware before using Hertz. And I am sorry that I had to even give it one star as there is no other choice. read more

Car was actually disgusting & had a sickening chemical smell to it. Gave us a car with less than half a tank of gas. They had around six employees just sitting around you'd think someone could clean the cars and get gas. read more

It won't let me put zero stars, so one will do. I've honestly never been to this hertz location but my card has. It was charged fraudulently $2,160.51 and after talking with my bank and hertz corporate nothing has been done so far. The manager at this location (Hey Tom) SWEARS he remembers going over the contract with me however when I ask to see the contract that I never signed (it's not even signed in my name!!!) I've been told only the renter can have the contract and receipt. For some reason they feel that they can charge my card and not tell me why. All I need is the documents to turn into my bank and I've just been ridiculed by the manager because he won't give them to me but can charge me for it. I JUST NEED THEM FOR MY CLAIM! Don't recommend poor customer service and even if you're not a customer they'll swear they've met you & charge you $2,160.51 without a receipt or contract. read more

Unhelpful and short ended, they didn't want to help me get into a rental through my insurance, they wouldn't change the name on the rental, take my credit card option even though my card was in my totaled car, I went in more than once to try and get it done and they didn't want to offer help and seemed burdened not everyone knows the process even though it's their entry level job to inform, not mine read more

HORRIBLE service. We booked a car in advance and when we showed up to pick up the car it wasn't available because their nationals had made a mistake. No one had the initiative to tell us or try to fix this problem so now we are screwed and have no way to get where we need to go. Thanks for nothing, would give 0 stars if I could. AND they charged our card the full amount after not giving us a car!! read more

I was helped by Christopher and he made my day with his excellent customer service! He was so kind and helped me out when I was in a hurry. Thank you Christopher! read more

We made the reservation over a week in advance. We had to wait an hour to leave with our car. Because our car was being repaired at the auto body shop, we were told to leave the rental car at the collision center. Before dropping off the rental car, we filled the tank at the corner gas station. The tank was full. We just received a bill in the mail for fuel. Won't fall for this in the future. Do not leave the rental car at the body shop per their instructions. Return the rental car, and get the Hertz employee to sign off on the fuel in the car. read more

Staff is cool.... but go online for the best rates. Call the extension hotline for rental extensions. In my experience. Just come prepared. Have your card ready with no blocks on it. Their charges come from Oklahoma City so prepare your banks for that part. That being said I have. Had my card declined for fraud for that reason.... decent cars. Most are base model vehicles... but still decent read more

Very professional courteous staff. Car was clean and ready when I arrived. Will definitely rent from this dealer again.

Hertz 14th St bradenton let me down , so be careful and have a back up plan if you willing take a chance with them . I made reservations to reserve a cargo van 5 days in advance, even got a email reminder the day before schedule pickup for the cargo van or similar to. I arrive 20 minutes before the schedule pickup and there was 4 cargo van in the lot. the guy saw my reservation ask for my driver license and then ask if I was going get LDW insurance I told him yes and then had me swipe my Amex credit card everything seem good , he then excuse himself to go get the key out the office . he came back and said he was sorry he thought maybe they put a key aside for me since I had a reservation for cargo van , but all the cargo vans outside are already reserved for another customer.Then he offered me a minivan with seats . Which is not similar to a cargo van , I told him I have a Desk and a lot of boxes of stuff I needed to move . Then he questioned me on how I made the reservation for cargo van , I told him on your website the hertz.com. ( I don't know why he ask me that he already admitted that the computer had cargo van reserved for me.) He went back into the office to call Hertz in sarasota to seen if they have any available which they didn't. He told me the manager was going to call the home office and tell them not to make reservations for cargo vans through the hertz .com website .( like that's my problem I'm the customer how does that help me now. they could have at least call me before my schedule pickup to let me know they would not be able to fulfill cargo van rental. ) hertz rental guy suggested I try Enterprise down the road . Which Enterprise rental of Bradenton off 14th St is pretty good I use them maybe 20 times over the last couple years and never had reservation issue with them. I decided to try Hertz because the rental price was a little cheaper . but what good does that do if you don't get the vehicle you reserved or similar to same type vehicle you wanted . just the way I want to start my day . So now I had to scramble around looking for another van without a reservation put me behind schedule about 2 hours. I wasn't kidding when I made the reservation for cargo van . Lesson learned Thanks Hertz To hertz home office ,,What's the point of having a website where you can reserved a cargo van 5 days in advance, even get a email reminder to pickup , but when you get there they can't fulfill reservation. you don't send a alert to the hertz location that the reservation was schedule for ? . How is the customer suppose to know that it is better off to call directly to the Hertz location to schedule a reservation for a cargo van ? Hertz.com advertise truck and van rental Hertz makes moving quick and efficient. Enjoy premium service and convenient pick-up points. Choose below from a variety of spacious trucks and van. But yet you don't inform the location for schedule pickup . How does that make it quick and efficient ? read more

Hertz 14th St bradenton let me down to , so be careful and have a back up plan if you willing take a chance with them . I made reservations to reserve a cargo van 5 days in advance, even got a email reminder the day before schedule pickup for the cargo van or similar to. I arrive 20 minutes before the schedule pickup and there was 4 cargo van in the lot. the guy saw my reservation ask for my driver's license and then ask if I was going get LDW insurance I told him yes and then had me swipe my Amex credit card everything seem good , he then excuse himself to go get the key out the office . he came back and said he was sorry he thought maybe they put a key aside for me since I had a reservation for cargo van , but all the cargo vans outside are already reserved for another customer. Then he offered me a minivan with seats . Which is not similar to a cargo van , I told him I have a Desk and a lot of boxes of stuff I needed to move . Then he questioned me on how I made the reservation for cargo van , I told him on your website the hertz.com. ( I don't know why he ask me that he already admitted that the computer had cargo van reserved for me.) He went back into the office to call Hertz in sarasota to seen if they have any available which they didn't. He told me the manager was going to call the home office and tell them not to make reservations for cargo vans through the hertz .com website .( like that's my problem I'm the customer how does that help me now. they could have at least call me before my schedule pickup to let me know they would not be able to fulfill cargo van rental.) hertz rental guy suggested I try Enterprise down the road . Which Enterprise rental of Bradenton off 14th St is pretty good I use them maybe 20 times over the last couple years and never had reservation issue with them. I decided to try Hertz because the rental price was a little cheaper . but what good does that do if you don't get the vehicle you reserved or similar to same type vehicle you wanted . just the way I want to start my day . So now I had to scramble around looking for another van without a reservation put me behind schedule about 2 hours. Lesson learned Thanks hertz. read more

Worst place I ever have been. Young guy named Alex helped me-lied not only to me but another woman in there & I caught him twice. The car I ordered online wasn't there so he TRIED to talk me into a upgrade(I pay the difference) -I said no so then I got a upgrade free cause my car not there. Then when I went to pay with my bank card (money in bank) they ran my credit advising me it will lower my credit. So I did everything at noon online with a balance at check out when I rent today cost on that day for $278 for cheapest car one week. Got to Hertz at 4:15 & Alex says $478.00. I showed him where I was quoted $278 only & he kinda beat around the bush. I asked to call many office(headquarters) he told me no headquarters to call & his "supervisor" read my whole quote sent to my email & said just legal stuff they don't put in. So $200 is just little stuff they forget to mention. Lol. Alex also informed me my bank would be hit when I returned the car but after all this I canceled it & a woman walked in to return her car only to be upset she had already been billed (told she wouldn't till she returned car too) & they wanted more money now. She was lied to & very upset. Then a guy came in cause the car he ordered online wasn't there & told it would be later so he returned to be told still not there but Alex CAN NOW call headquarters for him. I said-thought there wasn't a headquarters just customer service. He said he misspoke & went behind closed doors to talk to his "supervisor" again. Most unprofessional place & so many lies being told just as I sat there waiting for my ride. I left shaking I was so upset. I found Uber is a lot cheaper/ doesn't affect your credit & they don't lie or try to upgrade u (make u pay) cause what u reserved isn't there. If you go here just beware! read more

I would give 0 starts if possible! I made a reservation for a car over a month ago to be picked up today at 2pm!! When I arrived at 1:20, they were closed and when I called customer service I was told they closed at 1 today, and nobody called to notify me or anything! I have a hotel I already paid for in Indiana and this rental car was the only way for me and my 6 year old to get there! HERTZ has ruined my child's Christmas and the rude attitude I received from customer service was horrible! They don't care they ruined my child's Christmas and cost me a $600 hotel bill since I won't be able to make it! They are the rudest company I've ever spoken to and could not care less about how they lied or didn't even try to call and tell me they were closing early, I would've gladly came earlier but I was never notified! I was told everything was fine when I made the reservation and told to pick up at 2! They are liars and do not care about customers, even though we have rented from them twice a year for over 15 years!!!! Horrible company!! read more

I've rented from here a couple of times in the past few months due to vehicle repairs on my car. The staff is always courteous and responsive. Even when I came in just before close they were helpful and polite. I highly recommend them. read more

I rented a car from Hertz on 14th Street in Bradenton. The employees were very helpful I would recommend renting a car from there. Employees were very easy to work with. read more