I've been renting from this location for years and as a golds member they have always done their…read morebest to accommodate me!!!!!! I'll only rent from here! Great customer service and as long as you have your drivers license and credit card ready you're literally in and out within 5 mins or less!!!!!!

Scheduled a pick up for 2pm on Dec. 31 and even talked to somebody at the location a couple hours…read morebefore that. Got there and found out they'd closed at 1pm, which the jerk I talked to didn't bother to mention. That's a big F- for customer service.

Enterprise is the company that AutoNation Ford used for a rental car while we had some warranty…read morework done. Picking up the care took about an hour-even though, they knew ahead of time and should have been ready. The care was a Ford Escort but was not clean and windows were dirty. It didn't smell like smoke as others have noted but it should be as quality as it would be if you had rented and paid for it yourself. We cleaned the car so we could drive it-which ended up being 10 days due to Ford not having the parts needed to fix the warranty job. We dropped off the car cleaner than we got it and with a full tank of gas. It didn't take too long to return the car. We did get a $240 charge despite AutoNation Ford paying for the rental. Ryan from Enterprise was extremely nice and got on it right away to get us a refund. They said it was due to a problem with AutoNation paying but someone should have checked and this should not have happened. I may still rent again from Enterprise but you definitely have to check the car and not take it if dirty and pay attention to the charges. Ryan would be the reason we'd go back.

I am so very gratified to see the reviews of this particular location are already abysmal, even…read morewithout the following review to fortify that very apt impression: After a good five minutes on hold, which one could excuse if it was legitimately busy rather than poorly run, the gentleman at the desk got on the call and I expected him, based on my experience with all Enterprise locations everywhere in America and overseas, to be courteous and ready to go above and beyond. I described to him the exact emergency I was in, our vehicle having stalled perhaps a five minute drive away. He made an excuse for not having somebody come pick me up for the reservation I had made as a platinum member; I could even accept that if he was alone there (which he was not) However, my wife and I have a lot of luggage and I asked for an upgrade which he refused for a reason 100% fabricated. I told him that's fine. I would swap it elsewhere and he attempted to convince me that no other facility would accommodate the upgrade. I've been renting from Enterprise, perhaps longer than this young man has been alive. At any rate, when I let him know that I intended to catch an Uber over there. I might be a couple of minutes after the posted closing time, he refused service and attempted to lecture me saying exactly that "our times are posted clearly on the website; if you can get here within that time fine if not, we can't help you sorry" again, I'm not used to this type of lack of accommodation for Enterprise, and he wasn't being asked for a lot in an emergency, again by platinum members of the program. Try to stay away from this place, if only to just send a message to this oafs superiors that somebody else needs to be working there, and that the bad reviews are 100% justified

I arrived for my reservation at 9:00 to a locked store with customers waiting outside in the heat…read more The backdoor was unlocked and lights were on. I called 911 for a safety check just as an employee pulled up. (There was no info on the door as to why it was locked down) After a very nice young man named John checked me in I found that they didnt have the car I had reserved, or anything comparable, and I would have to go somewhere else. John stated that he was at this store to help out and arrived to find they only had one car on site and he would have to leave to pick up cars elsewhere. One star is too much!

Ii would do a negative one if I could ! they rented me and my family to drive around Bradenton…read moreFla in a ford expedition black max when we picked it up windows were all down and it smelled like a cleaning agent was just used so it was ok cuz iam thinking they just cleaned it ..... day later with the windows being up all that night we got in it and it smells like a swamp. the vehicle has been flooded from the hurrican that just past they tried to clean it and rent it. this is second time we have rented from enterprise and car was dirty but the smell is another level. those cars should go thru a inspection with management before they go out never again rent from enterprise

Alamo Rent-A-Car recently rented me a Chevy Equinox vehicle, and they were extremely professional,…read morecourteous, and helpful. I would use them again in a heartbeat! Thank you.

Simple business question for you economists: in a mature and commoditized market (like car…read morerentals), how can a consumer product be priced at twice that available from a direct competitor? Assuming the product is identical and the fine print is identical in every way, does the more expensive seller depend on lack of buyer research, effort and acumen? How does the higher priced company compete other than by taking the loyalty of its customer base for granted? I've been loyal to Alamo for decades, but finding the identical car for half the fee, from a competitor, pisses me off. Signed, a newly disloyal customer

Dylan and Craig went out of their way to ensure I got the mini van I requested. Dylan lowered…read morethe sto and go seats for us and made sure we were totally satisfied with the vehicle before we took it off the lot. These guys were both so nice and knowledgeable! I rent multiple times a year and always have great experiences at this location!

The rented me a car with problems. Do not rent from here!' Unprofessional! DO NOT RENT FROM HERE!read more

Great customer service. Always get the car or SUV that we rent for vacation. They don't nickel and…read moredime you. Fair prices on rentals and convenience is key. This location has it all. Thanks for Great service.

Reserved a mis size SUV a few days in advance, go to pick it up and get kind of runaround. They…read moredidn't have one. So they offered a versa. No. So then they say they can get original reservation if we go to other site. So we go. There they are obviously confused and they don't have it either. We are now an hour late to leave. Worse someone shows from this office but doesn't really communicate. So after like ten mins they return, and offer a corrola. Ok whatever. That car was a total dog. Worse it had its check engine light on, and the cruise control would not work. All they needed to do was call or text that they didn't have the car. Never again.

Kathy you are a rockstar!!! I was given a Kia K5 when I arrived for my 2 week stay. I came back and…read moreasked if I could get a different vehicle (I am tall), and Kathy hooked me up with a Ram. Thank You So Much!!! I am no longer hitting my head getting into my vehicle. I appreciate the service you provided. KATHY for the win!

Don't rent from National @ SRQ…read more..... I had rented an Audi SUV from National @ TPA yesterday 5/22 w/ a drop off in SRQ scheduled for Sunday 5/25. The team in TPA was great. Yesterday the lock mechanism on the back passenger door of the Audi SUV malfunctioned and wouldn't unlock or lock. We realized this when we opened the back diver side door and the door locked and would not unlock to close the door. I immediately called National customer service / roadside assistance line and offered to take the car early back to SRQ and switch out the car. The customer service rep was great. He documented the situation and said he sent details to SRQ and would have a car there for me. After I drove 30 mins to SRQ, I arrived and told the person checking in cars about the situation and he said this requires a manager to view the car. My daughter and I overheard the conversation with the field person and the Manager (Andrew Delaqua) on the walkie talkie. Andrew immediately told the field person it was damaged and a claim needed to be filed. When Delaqua came outside to look at the car, I explained the situation and he immediately said it was my fault and I caused the damage. I explained that the car has a defect with the lock and asked how I could responsible for a mechanical issue with the car. He began immediately arguing w/ me and said I signed the contract so it's my fault. Again...I explained I signed a contract for a car that worked. This Audi doesn't work. He continued to raise his voice and told me to take the car back to Tampa and it's now my problem. I told him that I wanted to leave the car at SRQ and he said if I did it would be my responsibility. He then began mocking me and threated me by saying....."do something about it". When I asked Delaqua to speak to another manager, he said "I am the manager, just like my name tag says". I am an EXECUTIVE member and have been for many many years. No one should treat a customer like this. Other customers and employees saw this. Thankfully a nice National employee outside let me know that there was another manager inside named Greg, despite Delaqua saying he was the only manager. We had to go inside and to find Greg and he helped us.......not by telling me to go back to Tampa but by replacing the car w/ car that has doors that shut. Shout out to Greg for the help. Greg did mention that Audi would have to look at the car and confirm that the default in the door lock wasn't caused by me, which I have 100% confidence they will confirm. As an exclusive National rental car Executive member, I hope my complaint is taken seriously. Delaqua would be fired if he worked for me.