I've been renting from this location for years and as a golds member they have always done their…read morebest to accommodate me!!!!!! I'll only rent from here! Great customer service and as long as you have your drivers license and credit card ready you're literally in and out within 5 mins or less!!!!!!

Scheduled a pick up for 2pm on Dec. 31 and even talked to somebody at the location a couple hours…read morebefore that. Got there and found out they'd closed at 1pm, which the jerk I talked to didn't bother to mention. That's a big F- for customer service.

Enterprise is the company that AutoNation Ford used for a rental car while we had some warranty…read morework done. Picking up the care took about an hour-even though, they knew ahead of time and should have been ready. The care was a Ford Escort but was not clean and windows were dirty. It didn't smell like smoke as others have noted but it should be as quality as it would be if you had rented and paid for it yourself. We cleaned the car so we could drive it-which ended up being 10 days due to Ford not having the parts needed to fix the warranty job. We dropped off the car cleaner than we got it and with a full tank of gas. It didn't take too long to return the car. We did get a $240 charge despite AutoNation Ford paying for the rental. Ryan from Enterprise was extremely nice and got on it right away to get us a refund. They said it was due to a problem with AutoNation paying but someone should have checked and this should not have happened. I may still rent again from Enterprise but you definitely have to check the car and not take it if dirty and pay attention to the charges. Ryan would be the reason we'd go back.

I am so very gratified to see the reviews of this particular location are already abysmal, even…read morewithout the following review to fortify that very apt impression: After a good five minutes on hold, which one could excuse if it was legitimately busy rather than poorly run, the gentleman at the desk got on the call and I expected him, based on my experience with all Enterprise locations everywhere in America and overseas, to be courteous and ready to go above and beyond. I described to him the exact emergency I was in, our vehicle having stalled perhaps a five minute drive away. He made an excuse for not having somebody come pick me up for the reservation I had made as a platinum member; I could even accept that if he was alone there (which he was not) However, my wife and I have a lot of luggage and I asked for an upgrade which he refused for a reason 100% fabricated. I told him that's fine. I would swap it elsewhere and he attempted to convince me that no other facility would accommodate the upgrade. I've been renting from Enterprise, perhaps longer than this young man has been alive. At any rate, when I let him know that I intended to catch an Uber over there. I might be a couple of minutes after the posted closing time, he refused service and attempted to lecture me saying exactly that "our times are posted clearly on the website; if you can get here within that time fine if not, we can't help you sorry" again, I'm not used to this type of lack of accommodation for Enterprise, and he wasn't being asked for a lot in an emergency, again by platinum members of the program. Try to stay away from this place, if only to just send a message to this oafs superiors that somebody else needs to be working there, and that the bad reviews are 100% justified

I arrived for my reservation at 9:00 to a locked store with customers waiting outside in the heat…read more The backdoor was unlocked and lights were on. I called 911 for a safety check just as an employee pulled up. (There was no info on the door as to why it was locked down) After a very nice young man named John checked me in I found that they didnt have the car I had reserved, or anything comparable, and I would have to go somewhere else. John stated that he was at this store to help out and arrived to find they only had one car on site and he would have to leave to pick up cars elsewhere. One star is too much!

Ii would do a negative one if I could ! they rented me and my family to drive around Bradenton…read moreFla in a ford expedition black max when we picked it up windows were all down and it smelled like a cleaning agent was just used so it was ok cuz iam thinking they just cleaned it ..... day later with the windows being up all that night we got in it and it smells like a swamp. the vehicle has been flooded from the hurrican that just past they tried to clean it and rent it. this is second time we have rented from enterprise and car was dirty but the smell is another level. those cars should go thru a inspection with management before they go out never again rent from enterprise

No customer service what so ever. The employee was smug and not helpful just stood behind the…read morecounter eating her snack. Really needs to be no stars

Rented car in Tampa. They gave me a KIA that looked like someone tried to break into the…read moretrunk.Plus there were key scratches on the sides. I decided I did not want to drive the mickey mouse car for a month so I exchanged it in Ft Meyers Airport. what a hassle. so many customers waiting and only two employees. When I finally got the car it smelled of cigarette smoke. I didn't complain, I should have but I wanted to get going. also only1/2 tank of gas.

My Wife an I were in Bradenton Memorial and called to get a ride Home right about midnight. The…read moreyoung pulled up within 10 minutes and helped me into the cab then he help my wife into the car and loaded the bags from the hospital into the car. A quick 10 minutes later, he unloaded the cab and had a nice farewell an wished me get well. Sorry I did not get his name. It was the best ride weave have in a long time.

Bruce taxi has been around for 40 years. You can trust them. I use them after a bad car wreck to…read moretake me to the doctor.