I've rented here now 5 times in 5 years. It is an OK location, they have always had the car I've asked for and most of the time it's clean and ready. This time however my cars windows were dirty on the inside and not an ounce of fuel in the ank. The FUEL light was on, when I picked up the car. That's BS. Other than that thecToyota Rav4 is a great riding car. read more

Terrible experience! Tried to cancel the insurance on the rental car (since we didn't need it) and they refused to refund it. We asked if we could come in and cancel the rental car and just do it all again without the insurance and they said we could but it would be $50 MORE than what we were already paying. They were very rude and only cared about taking our money. DO NOT do business with these idiots. We should have just stuck with enterprise. I'll never rent from Hertz again. read more

Bad experience. Reserved a cargo van online a WEEK in advance and they call me the DAY BEFORE I need the van to say they don't have it. That would have been nice to know before the last minute. Ended up switching to Enterprise last minute. Don't pay in advance with Hertz because they will probably disappoint you in the end or just cancel on you. read more

We rented a 15 passenger van in April for a trip in July. Called several times to confirm this reservation. We were called the day before and said this van was not available. This office was no help, and could not give us a reason why this happened. The regional office was also no help. Enterprise tried to help us, and actually recommended another private company where we able to secure a van. Please don't let this company ruin your vacation!!!! read more

The website says they're open until 1PM on Saturday but they're really only open until Noon. I made a reservation two weeks in advance yet this location didn't bother to save a car for me. There wasn't a car on the lot. When I explained that they were stranding me for the weekend, the Hertz associate dismissively replied, "we don't have any cars here..." Should have used Enterprise! read more

First car rental in 5 years. Nice car( a little small), but clean efficient, good pricing (insurance rental), overall service A++

This place is a joke. Total crooks that try to rob you. They do absolutely nothing to accommodate people who rent from their company. I made a one-way reservation online and needed a closer drop off and was told it cost "a whole lot extra" to drop off at this location. I was completely inconvenienced by their undertrained idiots and called another location 45 minutes away where the clerk gladly accommodated my needs. If I could give zero stars I would. Get it together! read more

We had "reserved" a car weeks in advance. The day before we were to leave on vacation we went to go pick it up, only to find out they had NO CAR for us! This is at 4:00 p.m. on Friday afternoon after I got off work. We are supposed to leave at 4:00 a.m. on Saturday. Picking up a car on Saturday is not an option so we are left with minimal time to find another rental car. And they man working there LIED and said he left a message .... you guessed it, no message on my phone. Can't believe these people are in business!!! Went to Enterprise in Bourbonnais, IL after that and they were EXTREMELY NICE, but unfortunately they were booked. However, they said that Hertz is notorious for doing that and I was the FIFTH person TODAY to come to them because they were turned away at Hertz. SMH....please don't EVER waste your time on booking with Hertz Rent A Car. It was a disaster. read more

The 1st car seemed nice but after a week and a half, it started making a horrible noise; several lights came on on the dashboard. I took it to the store; they were closed; I called the roadside assistance # on the door and was instructed to leave the car in the lot with the keys in the box and that someone would pick it up shortly. They instructed me to be at the store the following morning when it opened at 7:30. I arrived at 7:30 the manager arrived at 8. I tried explaining the situation; however, the car was still in the lot and the doors were locked so he essentially started yelling at me and stating that roadside assistance didn't know what they were talking about. He treated me like a criminal and said that he would have to break into the car and I would have to pay and that he couldn't give me a new car til he got in to the 1st car. I went home, called customer service several times--the 1st few people weren't helpful so I called roadside assistance to see if they had the conversation on record. They did. I asked why the car wasn't picked up. They called the tow company; they had the key. Of course. Customer Service 101: don't treat the customer like a lying criminal (and think things through)? I needed the rental because some guy hit my car...what a fiasco all around. read more