Not a good experience. We were traveling and had some car issues, the Toyota dealership called…read moreEnterprise for us to get a rental, the girl came to pick us up, which was great but it went downhill from there. I understand it was close to closing time for them and it was snowing but she did not give us any options, just rang us up for the car she picked us up in. She told us that it was being cleaned, which it was not cleaned at all then told us it had a full tank of gas, to return it at the same level. When we got in the car there was only 1/3 of a tank. We did not know how to operate the vehicle and it was dark, snowing and we were driving to Ohio in the dark and snow. It felt like she just wanted to get out of work and not take care of us. It was very disappointing. Our trip ended up being very expensive because of having no other options given. We would have liked to be given options because our car was very expensive to get fixed. I would not use this location again. We have used Enterprise in the past when traveling and she wouldn't even take our Enterprise points number.

Wanted to shout out Hanna S! She was wonderful to work with and really did all she could to help me…read moreout in a tight spot. Her customer service was spectacular and she made me feel heard when I was frustrated. 10/10 would recommend. And thanks to all that helped us traveling New Yorkers that day!

Had to my truck in body shop. Contacted Enterprise the date that I need a rental. Was picked up and…read moretaken to office, where I rented a Camry.It was new model.went out to inspect vehicle for damage. Nearly ever panel of this vehicle either scratched or dented. Kinda bothered me but I took the vehicle because they had no other available. Drove around town and noticed the tire low pressure light was on. Looking at the interior of the car could help but notice stains on cars dashboard , clearly the car had not been wiped off since last use. I'm not one to ordinary complain , but enough was enough! Car enterpris that I was bringing car back! When I got there they had a smalol car there Mitsubishi compact car. I had no choice but to accept it. My wife and I are in our 70's not easy to get in or out of this car. Not sure I'd ever use enterprise again! Have use them several time in the past with no problems.

Had an accident on Saturday prior to Thanksgiving. Was able to get the truck into Dutch Miller…read moreGMC on Monday but needed a way to get back to our hunt camp. Courtney Deem at Enterprise helped us out with a rental.. (I didn't think about rental car shortage because of Thanksgiving) I rented in Monday afternoon and knew we wouldn't need it beyond Wensday morning. Turns out we only needed it Monday afternoon and returned it early. Courtney was easy to work with and credited us for the unused time. Thank you...

I had a car issue while traveling thru WV and after 3 repair shops couldn't fix it L & S came…read morethrough with a quick repair and held my car until I could make it over to pick it up. Jeremy in the service department was phenomenal. So accommodating and kind, can't thank him & the service managers enough for continuing to help me thru an issue I was having after the fact as well, they really took care of me

We have never had a better car buying experience. They remembered us from our prior purchase. Other…read moresalesman talked up with us and we always had a cold drink. It took hardly any time to get things done. They really know their customers and make them feel welcome. I've always wondered how people go out and end up buying a car when they haven't shopped around. This level of service is how. Thank you L & S. Brad and I were just blown away

Do NOT recommend. We purchased a vehicle from the Dutch Miller lot near Sophia WV in Sept 2023…read more These people are the reason auto lots get bad reps, straight lying slime balls. They "say" a 31 point inspection has been conducted before purchase, only for issues to arise the next day. We were told the breaks screeching was where it had sat, give it time & the sound would go away. I mean, why would they sell a car less than a year old with bad brakes... ha. They can & THEY DID. After our 1st "complimentary" oil change, they brought out a bill for almost 515 bucks for new brakes... uh, what? So yeah, there's that. Not to mention how the vehicle was supposed to have been detailed 2 weeks after we had it (why wasn't it cleaned prior to showing it on the lot)? The guy who performed said detail a couple weeks later must've been blind. It's almost like he sprayed the carpets with water & called it a day. After wasting 3 hours of our time, I detailed it myself. These folks should be ashamed, but I'm sure they're all pretty pleased with their skeezy ways. Proceed with extreme caution when choosing to visit this trash establishment.

Do not buy a car or truck from these creeps. And never…read morecomplain to them in person. My "new used " car I purchased from the dealership, 2019 4WD Ford Escape has a cluster panel failure issue ... the dealer service manager refuses to fix the car after a service employee mechanic witnessed the car panel and consequentlymade an appointment for repair.. I showed the problem to Mr Wise (purchased through him) and the car is under both factory and extended warranty . Finally they agree to fix it ... I drive over 47 miles ... sit in the waiting room from 8:30 to 11:30. Employee comes in says my car is ready. Except we didn't fix your instrument panel as still the computer won't recognize the fact the part is defunct. I went specifically to have that repaired so I can see the dashboard at night. I complained. They pull their very aggressive service manager out who immediately tells me I have to leave ... I said I'm not leaving until someone comes up with a plan to fix my car. It's not safe. I was escorted out by force at the hands of a Beckley police officer. Who grabbed my bad arm and yanked me out the door. The State Police were very nice to me. Sadly I witnessed the same service treatment given to an extremely elderly woman (I'm 64) ... she was in tears .... complaining they said they were going to fix her car very upset. Tattoo guy comes out and tells this raisin of a woman that if she doesn't leave he's calling the police. It is thier habit I've learned. Not only was I lied to but I realized when I cut home the carpet under the driver's side was ripped up. So apparently they did something behind the dash. I have no idea what. I'm now taking my business to Princeton dealership who were very nice and will honor the warranty and replace the failing panel.

My Ford F150 had a recall on the rear latch. They gave me a 9:00 a.m. appointment to repair the…read morelatch. I was informed that the repair could take 3 hours. So I left my truck there. I returned at 1:00 p.m. Their service person, Brandon, informed me that the technician was just then pulling my truck in. Then Brandon informed me that it would be an additional hour and a half to repair the latch. An hour later after I left the dealership while waiting for the repairs to be done, I received a text message from Brandon saying they had to order the parts and therefore the dealership couldn't make the repairs.

So I've been dealing with this issue for about two months. I had made an appointment for 9am today…read moreafter having Ford Corporate AND this dealership in conference making the appointment with me a week previously.   I show up and get attitude from the service guy and then they act like I'm "Hulk Hogan tearing up the place," for simply raising my voice a bit and telling their guy he doesn't need to give me attitude.   Here are the main points:   1. Their service intake bay was coned off on one side with two cars filling the other side of the bay - So I couldn't pull into the intake bay. I pulled up and had two or so service folks see me sitting there....Nothing. Not even a signal to come in....Then the garage door was actually closed, "in my face," right in front of me after that!   So I sit there for about five minutes waiting for someone to come out and do my intake since I can't drive in (Like I'm supposed to). Finally, I decided to go in because I didn't know what else to do. ‍   2. Go to service desk and I'm met with a guy that is asking me what I'm there for when THEY had my appointment and had already talked to Ford Corporate. We went back and forth with where I  tried to explain that I was there for a repair that was diagnosed two months ago and that I don't remember the exact problem. I told him that I had been dealing with Ford in Detroit and that they had also been in contact with them.   This jerk gives me attitude with the fun line, "Sir, we can't help you if we don't know what you're here for." Nice. The ol' "Making the customer look stupid" move when I was trying to explain and have him simply look up the case. Seriously, I have only been going back and forth with Ford on this for two months.   So I called him out on his tone and how he was being short with me where I told him I that I didn't need his attitude and I didn't appreciate his tone. He gives me even more attitude and starts yelling toward the service guy about ten feet away saying, "How can I help this guy if he won't tell me what's wrong!"   3. Now some tatted up meathead shows up (I'm guessing he's some kind of manager) and gives me the normal, "What's the problem here?" I explained the attitude from the guy and the meathead tells me that they need to know whether my car is going in for an oil change, basic service, a repair, etc. (Duh! I told the guy it was a repair and that I couldn't remember the exact problem). He gave me no apologies; no politeness; nothing. He just kept making accusations and questioning me like I did something wrong. The meathead proceeds, at one point, to tell me that, "There was no need to be aggressive."   Aggressive? I raised my voice slightly and was irritated. And rightfully so. This service guy was giving me attitude and I was trying to explain that he just needed to look it up because I didn't recall the exact repair. It isn't my fault that everyone is so emasculated that a man can't even raise his voice anymore without being looked at like a frickin' gunman or something.   This place gets one star for:   1. Not knowing what the heck is going on when someone shows up for a repair that they have already had diagnosed and for which made an appointment a week earlier;  2. Having a guy working for them that goes immediately to having an attitude and being short and rude when a customer was trying to explain his situation, but I suppose wasn't giving a good enough answer for them . 3. Instead of attempting to deescalate the situation, they make it worse by bringing in more people and then making the customer feel like they did something wrong while not even covering the bad attitude from their own employee with so much as an apology; 4. When their customer was visibly upset, but threatening no one, he was called "Aggressive" with everyone working there within forty feet staring and making it all feel so much worse and embarrassing when it should not have been. I didn't yell and I threatened no one.   Bottom Line:    Go somewhere else. Anywhere else. These folks are the stereotypical dealership types that act like they're doing you a favor by just being there.  They then get all "Aghast!" when a customer has the "nerve" to get frustrated with their arrogance and absurd rudeness.   This place is simply reflective of how the word "Service" in today's world, from McDonald's to buying a house, now simply means doing the job and getting them the heck gone ASAP - not making the customer comfortable and/or happy while getting the job done. Customers are just numbers, treated like cattle being herded through lines and "intakes," with no attention, whatsoever, given to the fact that customers are people and would like to be appreciated for their business from time to time.