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Nathalie G.

the most terrible car rental place. their "branch manager" called us 1 hour and a half prior our pick up time and said they dont have the car available and said he cant do anything for us and his job is just to tell me they dont have the car. 1 and a half hour and they did not offer help to change our reservation!!!! i have attached the number they called from!!!!! when we asked for help or speak to a manager/ whoever was on the call raised their voice and said he doesnt appreciate my sarcasm and hang up. if we can GIVE 0 stars we will!!!!

The car they provided me is in terrible condition. The steering wheel cover is torn to pieces and the heat only works when it's on full blast. I rented an EV and they provided it to my with 33% charge.

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2 months ago

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4 months ago

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3 months ago

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4 months ago

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4 months ago

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10 months ago

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3 years ago

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10 months ago

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6 months ago

Booked on website, easy. Everything went smoothly, thank you Randy! I'm on the road again. Peace of mind

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3 years ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

The store was closed on my pickup day. There was no notice, and no one was in the store. I am still waiting 20 minutes on hold.

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2 years ago

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2 years ago

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6 years ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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5 years ago

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5 years ago

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2 years ago

These guys are the worst really! they offered lied reservations and discounts that don't work, and once you show up they ask for more money.

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5 years ago

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5 years ago

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6 years ago

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4 years ago

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6 years ago

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2 years ago

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10 years ago

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10 years ago

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2 years ago

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4 years ago

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6 years ago

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7 years ago

Robbie is the frigging man! Super nice guy, went out of his way to help me and really saved my butt. Big ups Robbie!

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6 years ago

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9 years ago

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5 years ago

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Page 1 of 2

Ask the Community - Hertz

Review Highlights - Hertz

I will start by saying thanks you so much to Ravi in Redwood City and Nora from the Daily City location.

Mentioned in 7 reviews

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Enterprise Car Sales

Enterprise Car Sales

4.6(117 reviews)
1.9 mi

Always a positive experience with this Enterprise location. I was initially referred to them in…read more2022 for a car rental when my catalytic converter was stolen and rented a fun orange Jeep, while my Highlander was waiting on repair. After that, I rented a few cars over the winter of 2023-2024. For a non-airport location, they typically keep a decent fleet on deck. The only drawback I discovered was the rental cost of a Rivian... which two years ago was quite pricey and I can't imagine what it is now, given the questionable financials of this company. However, it is backed by Amazon... so we'll see. It's not my car/truck vibe, but if you're into them, you may want to shop around for a cheaper rental. Overall, I've always thought it's such a good opportunity to test drive a car you may potentially buy at rental car companies, isn't it? It'll be interesting to see how all the car companies and rentals play out financially over the next few months.

They are not what they say they are. They don't inspect their cars. Bought an Audi in cash got home…read morehad to bring it back in to be aligned. They aligned it then we drove it again and it continued to pull to the right so we returned the car under their return policy. The car was returned over a week ago and we have not been refunded our money. We did not then have a car to drive so we unfortunately had to rent one from this location. The horn does not work on the rental they gave us.

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Enterprise Car Sales
Enterprise Car Sales
Enterprise Car Sales

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Hertz - carrental - Updated May 2026

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