Doris! Doris! Doris! She rents out her cars with great…read moreservice. Oh Doris! Oh Doris! Oh Doris! We just rented out a car with dear Doris. And suddenly that name will never be the same to me. Oh Doris. I was just blessed by a lady named Doris. And suddenly I've found how wonderful her help can be. Oh Doris. Oh Doris. Oh Doris. Say it proudly and it feels like you're baying, Say it softly and it's almost like praying. Oh Dooooris! But seriously. Here's what happened. Car broke down between Washington state and California. We had to tow the car to a service center in Medford. Then we had to rent a car to continue our trip. Full car in the breakdown. We had nothing but our phones and our wallets walking in to the airport. In our time of need, we meet Doris at the counter who proceeded to help with great caring and superb human beingness. They are lucky to have her in Medford. We were lucky to have her. And you'll be lucky too. If you see her, tell her thank you for being such a great human. And that's my West Coast Story. Thank you, Doris!

Broke down Friday afternoon in Yreka California (no rental companies in town) and first tried…read morereserving through Enterprise in Medford Oregon (1 hr away). Received confirmation and reservation for vehicle. Paid for an Uber to Medford and was half way there when they called and canceled my reservation stating they made an error and had no vehicles!! I was already 1/2 way to that location!! I then contacted (after a very heated/one sided discussion) National Rent A Car and explained situation and what had just happened with Enterprise, They immediately booked me a vehicle and sent a confirmation for vehicle, Upon arrival at location (Medford Airport) they proceeded to tell me they too had no vehicles!!! This was after hearing situation and confirming they in fact had a vehicle for me (I received confirmation) and as I am standing there receive notification to pick up my vehicle to which I was told " Sorry, guess you're out of luck, there is nothing we can do." Needless to say I was beyond upset at this point and stranded with no vehicle. I ended up having to get another Uber to a hotel and arrange for a friend to drive down the next day ( 3 1/2 hr drive one way) to pick me up. Absolutely HORRIBLE customer service and experience. I will never use this company again nor recommend them to anyone. Enterprise Confirmation #2133532085 for a car that wasnt available!!! National Rent a Car Confirmation #2133535422 for car that wasnt available!! If there were an option for less than 1 Star I would use it. Avoid them like the plague....they do not care about customers PERIOD!

This is the enterprise Rent-A-Car located in the same building as star body Works in Medford. My…read morevehicle had been in an accident, and I dropped off the car. My insurance company booked me through Enterprise, which made it very convenient. I just walked up, we did the paperwork, we went over the car, and I was on the road. Everybody at the office was friendly and helpful. My insurance coverage gave me an economy car, however Enterprise upgraded me into a 2025 Hyundai Kona. They call it a subcompact SUV, but to me, it was more like an oversized station wagon. It's as if an SUV and a station wagon had a baby. :). I live in Sacramento, but this was the closest body shop to where the accident happened. The car ran absolutely fantastic. It handled well on the freeway, as well as on highways and city streets. The cruise control was great, and it also had 2 Different lane assist features. One, would use the car's cameras to read the lane lines to keep you in your lane, including on curves. If you had that one turned off, The other one Would nudge you if you were starting to leave your lane. They both came in very handy. While I had the car, I did a road trip from Sacramento down to Los Angeles, over to Vegas and back to Sacramento, the car handled like an absolute champ. When it was time to pick up my car at the shop, I just parked the rental, handed over the keys, and I was done I've never had a bad experience with Enterprise, and this was another good one. Thank you so much.

I've had a really good experience with the staff at this Enterprise. It's already a stressful…read moreexperience being in a vehicle accident. Having knowledgable and kind people to help you with details is a true God send! Vernon and Harrison were particularly helpful-answering questions about the mini van I got as well as general procedures pertaining to length of use and fees. I was grateful to have real humans available to answer my questions in an easy-to-understand way. Thanks guys!

By far the best rental car place I've ever been!…read more The Enterprise counter, along with the rest of the rental cars counters, is right outside the gates of the small Medford airport. You can't miss it. There's only one line - no separate line for elite members. We arrived pretty late at night due to a delayed flight, and the person helping us get our car was very kind and patient, thank you for working the night before July 4! We were one of the first to deboard our plane so we didn't have a wait, but a line did form behind us. The lot containing the rental cars is just outside the airport, take a left if you are exiting. Never have I ever rented from a car just sitting in a lot rather than a parking structure haha! Our Hyundai Elantra was clean and ran with no issues at all. Upon return, there was staff ready to check us in. I like to throw out my trash just as a curtesy but they were insistent that I leave it! So kind of them especially to be working in the heat. Thank you guys! I had a great experience and would not hesitate to recommend and return to the Enterprise at the Medford airport.

Don't bother making a reservation, it's meaningless. When I got to the counter they told me…read morewouldn't be able to honor my reservation due to a massive, systematic issue with one-way bookings on their website. The agent said this was a long running problem that has never been fixed. The system is renting out cars that they don't have! The agent was super apologetic about it, for what its worth. She blamed corporate. But this problem should be a five alarm fire. I can't imagine how many vacations this software problem has disrupted. Enterprise, fix your reservation system, please! Pay your IT guys a bonus to come in on saturday, hire consultants, whatever. This is a wild problem to just accept as a fact of life. It's the kind of thing that instantly destroys trust. Also, super uncool to put your frontline people in the position of having to take the heat for a software problem like this. It's awkward and sucks for them too. Make this a priority!

The folks here picked me up within five minutes at the airport. It was not an inconvenience…read morewhatsoever. Although the girl who was behind the counter, was the one that picked me up, she was professional, courteous, grabbed my bags for me was very accommodating, and I had the same experience with my return. They were very accommodating and help me with my luggage, it's one of the best experiences I've had with the car rental in many many years The car was brand new, clean, and with a couple scratches that it handled beautifully for what I needed. Nissan Ultima. I'm actually looking into possibly purchasing one in the near future. Thanks Hertz for the good experience.!

I wish I could rate negative stars. Our rental came out to double what we booked it for, and the…read morecustomer service was absolutely horrible. The desk agent did not adequately explain that the fee for adding an additional driver we were quoted was daily and not net, making it sound like our total extra charge would be much less than the large amount we ended up being billed (on top of what we already pre-paid).When I called the day of the rental because I was concerned about a very large charge on my credit card, the staff member was vague and dismissive, claiming it was just a deposit that would fall off, even though I had already paid in full. The invoice at that time had zero itemized breakdowns. We didn't receive an itemized receipt showing the actual charges until after we were charged, and I had to request it twice-only to find vague additional fees. Do Not Rent From this Hertz because you'll regret it! Update: I am even more upset now. I followed up with the location manager to get information on the final invoice-mainly why we were charged taxes, fees, and driver charges for 7 days when we only rented the car for 5 days. At first, the manager claimed we returned it late and had it for 6 days. When I provided proof that we returned it early, the response was that "6 days or 5 the rental is for 1 week and was pre-paid as so." That is definitely not the rental agreement I booked through the large third party I used to book my rental! Why would anyone agree to pay 7 days of charges for a 5-day rental? The agreement listed a rate per day with a weekly maximum, and the pricing was completely misrepresented. Avoid this place at all costs-we've used rental cars for years and never had this kind of horrible experience with any other company!

We were a little nervous about this Budget. We could not get a direct line to call the office when…read morewe saw it would be closed when our Contour flight arrived at the Del Norte airport. We called the airport instead and they said someone would be there, and figuring it was a very small airport with just two Contour flights per day, we went for it. Sure enough, even though the office officially closes at 7:00pm, there was a representative there at the desk with all our paperwork and keys ready as we pulled in at about 7:10pm. Very quick and easy checkout. However, the car obviously had gotten missed in the check-in process: the key had the wrong license info, so finding it in the dark took a bit of time, the tank was only three quarters full, it had 51,000 miles on it, and it stank like smoke. We didn't realize how bad it was until driving away, exhausted and I started getting a headache from it. The next morning I returned to the office (at the back of the airport) and Susan was super nice and helpful. She apologized, and with the out-of-state car who knows what happened. Anyway, she changed it out in about 10 minutes with me for a convertible Camaro. What fun! The weather was actually dry and clear one day while there for us to take the top down (once we figured out how to put the trunk divider in correctly), blast the heat at about 80 and cruise the coast. We had a great time with this clean, nicely-smelling, gas-effiicent, stylish car. Returning it for the early morning flight was super easy. They are not open until after the flight leaves, but you just park it in the lot out front, and put the keys in the lockbox on the counter. I got a text later confirming the return. Easy peasy. Would definitely use this Budget location again - thanks to Susan and her team!

I hate to have to write this because the staff member who helped me at checkout was lovely, but…read morethis location tried to charge me a $250 cleaning fee for smoke smell that was in the car when I picked up. I couldn't get in touch with anyone on-site in Medford, so I spoke to Budget customer service who couldn't find any documentation of the smell or why I was charged. So they immediately refunded. Pay extra close attention to damage at pickup. Read the other reviews and you'll see this seems to be common practice!

I rent cars here a lot, and I have always been impressed with the customer service I have received…read moreat Avis. It is because of the outstanding service I have received here, that I started using Avis over Enterprise at all of my business travel locations. Many car rental places are the same, but the customer service here is the BEST. Joey always remembers my face and even details of our conversations. Additionally, my car is always ready and waiting for me, and I have never had any unwelcome surprises (unlike with other companies I have used in the past). 3 cheers for the great team here!

We booked a specific vehicle for a family reunion that was big enough to accommodate the trip. We…read moremost definitely entered the reservation information correctly, as our trip was meticulously planned. We had to drive a uhaul from Portland to Medford the day we picked up the vehicle, so on the reservation we chose an afternoon pickup time. When we arrived at Avis the man at the front counter informed us that our vehicle had been rented to someone else earlier that day. Turns out it was a very busy day for rental car companies in the area, so our pre-booked rate wasn't good enough profit for them. They canceled our reservation the moment another customer requested the vehicle. When I asked what's the point of pre-booking a specific vehicle WE NEED if they can't guarantee it, the front desk guy informed me "well you're 8 hours late for pickup so it's your fault". We confirmed the original reservation later in an email as an afternoon pickup time, so this guy just lied to our faces. What happens if you get a delayed flight, or a flat tire, or anything happens? I mean this is domestic US travel, delays occur. So Avis apparently doesn't care if you have a delayed flight or anything goes wrong, they'll just rent your car to someone else and tell you to kick rocks when you finally get there. In our case we did nothing wrong. They canceled our original reservation without informing us, rented our vehicle to someone else then blamed us on "filing out the reservation wrong". Absolutely vile, insane behavior. He offered us a much smaller vehicle which wasn't going to work for our trip, but we were going to take. When finalizing the new vehicle rental I tried to ask again about Avis policy on reserving vehicles and what if there's a delay or something. Guy decided he was just done explaining so he pulled the keys back and told me he's not renting me a car. Rudest, most inappropriate and flat out shameful behavior I've ever experienced at any business, ever. Hands down malicious behavior on this Avis branch to increase their daily profits. You guys really complicated our family reunion and increased our rental car costs by several THOUSAND dollars for our trip. Pure greed, lies and gaslighting from this branch. Front desk guy was condescending, lied to our faces, gaslit us and then refused service to us because we had questions about their policies. This guy should lose his job, and corporate Avis should look into this branches actions towards their customers. I'll never rent from Avis/Enterprise nationwide again because of this experience. I don't like being lied too, especially after a long trip and we're just trying to get our pre-reserved vehicle. I've never had a worse experience in a business interaction, ya'll should be ashamed of yourselves. By the way we rented a SPECIFIC size vehicle because my family reunion included several geriatric family members as well as my disabled cousin. The vehicle was to transport them. Ya'll took a car away from the elderly and the disabled for increased daily profit, then lied about the circumstances and blamed me. Is this Avis standard for customer service?

I had a great rental experience at Alamo in Medford. The lady who checked me in was nice and…read morequick. The car itself was great, I loved my Rav4. And the guy who was there when I brought it back could not have been nicer and went out of his way to make my return quick and easy. I've had bad rental car experiences other places and this was a relief.

They had a system failure and charged my card multiple times causing it to go over credit limit…read morethen declined my and flagged it as a prepaid card(booking.com CC visa) and my husband had to use his card and i still have not gotten a refund for the first time they charged my card. It had been in limbo pending for 14 days. Amd again they told me that I violent use my booking.com visa there ever again because their Ai system flagged it as prepaid. They never reached out to me to resolve this like I asked them to but simply said I could use a different card next time. And the whole purpose, forgetting the credit card booking dot com was to put all my travel on it.I really enjoy the card.But with alamo I will never rent with them again

Recently I needed to rent a car after an auto accident. There were difficulties but Tre Carlisle,…read more the Enterprise employee, patiently, professionally, kindly helped me solve the issues in a short time, allowing me to leave with a spotless, new car, with a full tank of gas. He took the time to explain all the operational features of the car so I could feel confident driving a car that I wasn't familiar with driving. I am a resident of California, 81 yrs.old. I am so grateful that this young man who treated me with respect and dignity was on duty in Ashland.

I had a very good experience in a very annoying time. My car was totaled in an accident and this…read moreEnterprise location and its employees made things a little more bearable. Phoenix and Austin went out of their way to make sure I had a decent car for 6 weeks. Thank you.

Can't say enough about the customer service at the Biddle Road Location! (NOT AIRPORT)…read moreFriendly, fast and efficient. Rented a car for around town and a truck to haul items back to Utah. Would have been 5 stars if the car had not smelled like cigarette smoke

I completed a reservation online. Instead of telling me online that the truck was unavailable, I…read moregot there and they told me they didn't have any cargo vans available to rent. However, I could wait in the lobby for 20 minutes for somebody to bring a truck for me to use (putting me behind my planned schedule, which is why I did a reservation). Being desperate, I stayed and waited only for a man to come up to me and tell me, "Sorry, we can't get the truck here." Three days later, at almost 2 in the morning, they tried to charge me $150. Luckily I have an awesome bank and they didn't let the charge go through due to suspicious activity. Will not be returning.

We have been using Gemut whenever we need a car rental or any travel help for many years. They are…read morea great organization and provide personal service all the time. They handled a problem once when we were in Italy by us booking our car rental through them. They know their business, true professionals.

From the owner: Gemut.com Car Rentals provides European car rental services for anyone traveling to Europe.read more