Thanks again to James and the amazing service. My rental process went smoothly and timely. I can't…read moresay enough great things about the entire process. Warmly, Krystal F

UPDATE 12/30/25: Changed my one star rating to five stars because that's the service I'm used…read morehaving at this location. The vehicle was to be retuned on 12/29/25 but because I was an hour after the 3 hour "grace period" the female associate wanted to charge me for another day. So I took the vehicle back, since I was being charged an additional day to bring back the next day. Upon returning, James was very gracious to remove the extra day from the total charges after explaining what happened. I was ecstatic and told him that I would certainly be back to do business. Prior review: Thanksgiving 2025, I went to pick up a minivan that I reserved 3 weeks in advance only to find out that they gave it away to another customer and wanted to put me in a much smaller box sized vehicle, as they had nothing else (at least that's what I was told). We scrambled around looking everywhere to rent a car because we were heading to see family in Florida and they were sold out all over. I even called as far as Slidell, Baton Rouge and Covington. Sold out everywhere. I was extremely ticked off with these people. We unfortunately had to drive our own SUV to Palm Beach, and I was not happy about that at all. I will say, National is much better at being transparent with their inventory. While they are an integrated network with Enterprise, they do not overbook, from my experience traveling over the country renting with them. When they're out of stock, they won't allow reservations but Enterprise does. Enterprise operates much like the airlines....will overbook and ask for forgiveness when they mess up your plans. I won't come here again, I'd much rather go to the airport and rent from National. Emerald members skip the entire counter experience, pick up the vehicle and checkout on the way out. This is much better and less complicated. These folks in "customer service" roles better be mindful that robots are taking jobs that humans are failing at. Just see what Amazon did, laid off 14,000 employees and invested in AI to their jobs. FYI...I would always book on Enterprise's website but just realized Priceline has better rates and cheaper full collision coverage, like $15 a day as opposed to $33.

We rented a car here and after parking it, saw it had a flat. They said to come in and they'd…read morereplace it the next day as they were closed for the day. We arrived the next morning and they said "oh, we don't have any cars ... sorry." Terrible customer service!!!! Don't rent here!

DO NOT rent a car from here if you expect to actually get a car . On the morning of our reservation…read moreas we are on our way to pick up a reserved car . They called us to let us know now they cancelled our reservation because they don't have any cars to rent ! Our entire day was planned on having a car to drive out hours to our multiple destinations. They had US call their other locations to see if there were any cars , which there weren't. The agent helping was polite it could do nothing . She said what happened was an an internal problem where their system did not update availability, which allowed us to make a reservation. I can't believe this is the type of problem we are experiencing from such a big national company. Anyhow we are now scrambling to find another way to get to our reserved activities. So we don't lose our on our hundreds of dollars spent and they have already stole our time . Oh and after 40 minutes of calling various locations , the last agent said there is no point in calling because they can't do anything ! POOR Service! Avoid !!!!!!!

Brandon and Adam were very professional on my rental and return. I think my complaint is with the…read moreway Hertz will accept a reservation request and confirm it even when there are no cars available. none. zip. nada. The solution is apparently to make a reservation and then call the location before coming over to see if they actually have the car you reserved. Sad but true. Live and learn! I will be very careful renting with Hertz in the future. Brandon was nice and professional when he told me there were dozens of reservations and no cars at all. What could he do? Well, he rented me a massive, huge, gigantic full-size heavy-duty Ram 2500 truck! Hey, I like adventure and this qualified! I got to drive this beast, very carefully, around New Orleans for a few days! What fun! I even parallel parked on Magazine Street! What a challenge! I didn't put a single ding in it and I did my best to avoid the infinite number of potholes in the roads around here. It rode like a tank and drove like a tank. The biggest challenge was actually getting into it! My wife is a strong tough sweet cookie as she climbed up there no problemo! It's high off the ground! I on the other hand, suffering with sciatica pain, had to experiment until I found a way to use my left foot and leg to climb up. Once I figured that out, life in a jacked up massive heavy duty truck land was good!

This is the second time that I have placed a reservation for this place and they have had no cars…read moreavailable. They offer me an upgrade but it's not free. You're going to pay full price and it's usually a $200 increase. I do not recommend this Hertz location if you go with Hertz at all I'll do my best to call customer service but they're probably not going to help cause they told me there was nothing they could do last time.

Very grateful for the Gretna Enterprise team - Noah and Kahlia went above and beyond to provide…read more10/10 customer service. They delivered the car rental to me, upgraded it at no cost, and were very accommodating to my unforeseen circumstances. All around very professional, super helpful, and top-notch cleanliness. Will certainly rent from again!

II give Damie Trahan, Jr a 5 star he assisted for apologizing for my 5 hour wait time I finally got…read morea car that was downsized from my reservation which smelled like dogs were i it. I was tired of waiting so I just purchased a air fresher to deal with the sent. I asked the manger India Buck did they have any other vehicles before I finally recieved a rental she said no. It was obivious she was concerned about getting other walk in customers out, than work with the present customer to show good customer service for the company satisfaction. So I waited until a returned vehicle was returned for 4.5 hours. There was other vehicles available and she could have offered a up size which I have received at other locations when there were no vehicles currently available, but she wanted me to pay a additional fee which I declined and didn't care about great customer service which keep the company in business and customers coming back. Trust me word of mouth and customer rating are important. I check to find out how long she was been on the job from another location and was told about 4 months and customers complained about lack of privacy I experienced that also. More training and customer service retraining is needed. Word of advice have the customer come to the counter do not conduct business from the service to a customer sitting in the waiting area this is a violation of customer privacy MS Buck!

Unprofessional, rude and nasty establishment. I've rented from this place several times as an uber…read moredriver. The ladies are telling uber drivers that it's mandatory for them to purchase additional insurance when it's not. According to uber terms and agreements additional insurance isn't mandatory but you will be liable for any damages.

I have rented from this location multiple times and each experience has been worse than the…read moreprevious. The last 2 times, including today, I got there to be told my reserved full size truck was not available, they only had electric cars. The woman at the counter, Cary, is always RUDE, not helpful and very unapologetic. Avoid this location like the plague unless you enjoy elevated stress levels. I wish zero stars was an option because that is what this location deserves.

My review is for the following timeframe: January 16, 2025 through January 19, 2025…read more Thank you so much to the staff that helped us. We received a warm welcome that morning and everyone was awesome. I checked in at 9:46 a.m and there was no line. The gentleman that helped us was friendly, cool sense of humor, and over all very helpful. Prices are very decent and am so glad made reservation at this location. Thank you again so much. We'll be back.

Booked car 3 weeks ago. Later finding out on pickup no cars were available. Staff was rude and said…read moreonly rate was guaranteed. Not cars. Now relocated to Avis, to be late, for business meeting after a 3hr+ drive.

Nola Black Car is the BEST Limousine service in New Orleans... Customer-Service is thru the roof…read more.. This Past Thanksgiving Holiday .. I flew from LAX to New Orleans .. And my driver .. Mohammed .. Picked me up at the airport in New Orleans And drove me to Mobile, Alabama .. He returned Saturday after Thanksgiving & drove me back to the airport .. To board my return flight to LA... Thank-You Mohammed for your continued service... Mohammed is professional & always on time... Great conversation .. Might I add .. The Denali SUV'S are immaculate... Happy-Holidays Mohammed... See you next year... Thank-You! -Grateful- ms. glen

From the initial quote until the minute we were dropped off our entire experience was terrific. The…read moreresponse of the company to my couple questions was within minutes. Our driver Telichia was terrific. She gave us some great tips on New Orleans and on top of that she was a terrific driver. The car was very clean. Thank you to Nola black car for all your great work.

Just rented at this location. Professional, friendly, courteous, engaging are just some of the…read morewords I can use to describe the young lady that took care of my reservation! I read comments on here and was worried about getting a car so I called ahead of time was assured by Ariel that cars were available. When I showed up Ariel was there and made the rental process as seamless as possible. Great experience and will definitely rent from them again !! People, give them another chance !! Ariel told me things had changed and she is definitely right !!! Thank you again !!

This company is horrible. I accidentally left my backpack in the car for five minutes. Ran back to…read moretry and fetch it. The car was taken to another lot and mysteriously the bag disappeared. Yea probably because one of your employees stole it! I emailed corporate to let them know what happened...no response. Do not rent from this company! And if you do...I hope you do not regret it.

Great experience from the moment we walked in the door. Super friendly and helpful. They truly…read moremake the experience all about you. Will definitely recommend.