A strange experience, to a certain degree, but for me it worked out fine. I did have to wait about…read more15 minutes before they knew what car I was renting. I also had to wait about 15 minutes before I could drop off my car. Just seemed to me like they were under-staffed. But the staff that was there was very polite and efficient. My car was very clean. And ran well. The strange part is that you have to walk through the hotel, then out double doors then around a corner. Some people will find this very vexing. I personally gameify stuff like this in my head and thought it was eccentric, much like the city I was visiting, so no harm no foul for me.

Location: Hilton New Orleans Riverside I prepaid for a…read moreone-way rental car with Budget TWO MONTHS in advance, expecting that reserving and paying early would guarantee a vehicle and make my trip stress-free. Instead, when I arrived at the location, I was told they did not have any cars available and that I would have to be placed on a waiting list. That is completely unacceptable considering I had already prepaid in full. If you take someone's money months ahead of time, there should absolutely be a car reserved for them. What makes this even worse is that I was never contacted beforehand to let me know there was an issue with my reservation. I only found out after arriving at the location, wasting my time and completely disrupting my travel plans. The staff offered no real solution, and when I called Budget customer service, I was told there were no one-way rentals available anywhere else either. Because of Budget's lack of professionalism and poor planning, I will never use Budget again after this experience.

Thanks again to James and the amazing service. My rental process went smoothly and timely. I can't…read moresay enough great things about the entire process. Warmly, Krystal F

UPDATE 12/30/25: Changed my one star rating to five stars because that's the service I'm used…read morehaving at this location. The vehicle was to be retuned on 12/29/25 but because I was an hour after the 3 hour "grace period" the female associate wanted to charge me for another day. So I took the vehicle back, since I was being charged an additional day to bring back the next day. Upon returning, James was very gracious to remove the extra day from the total charges after explaining what happened. I was ecstatic and told him that I would certainly be back to do business. Prior review: Thanksgiving 2025, I went to pick up a minivan that I reserved 3 weeks in advance only to find out that they gave it away to another customer and wanted to put me in a much smaller box sized vehicle, as they had nothing else (at least that's what I was told). We scrambled around looking everywhere to rent a car because we were heading to see family in Florida and they were sold out all over. I even called as far as Slidell, Baton Rouge and Covington. Sold out everywhere. I was extremely ticked off with these people. We unfortunately had to drive our own SUV to Palm Beach, and I was not happy about that at all. I will say, National is much better at being transparent with their inventory. While they are an integrated network with Enterprise, they do not overbook, from my experience traveling over the country renting with them. When they're out of stock, they won't allow reservations but Enterprise does. Enterprise operates much like the airlines....will overbook and ask for forgiveness when they mess up your plans. I won't come here again, I'd much rather go to the airport and rent from National. Emerald members skip the entire counter experience, pick up the vehicle and checkout on the way out. This is much better and less complicated. These folks in "customer service" roles better be mindful that robots are taking jobs that humans are failing at. Just see what Amazon did, laid off 14,000 employees and invested in AI to their jobs. FYI...I would always book on Enterprise's website but just realized Priceline has better rates and cheaper full collision coverage, like $15 a day as opposed to $33.

We rented a car here and after parking it, saw it had a flat. They said to come in and they'd…read morereplace it the next day as they were closed for the day. We arrived the next morning and they said "oh, we don't have any cars ... sorry." Terrible customer service!!!! Don't rent here!

DO NOT rent a car from here if you expect to actually get a car . On the morning of our reservation…read moreas we are on our way to pick up a reserved car . They called us to let us know now they cancelled our reservation because they don't have any cars to rent ! Our entire day was planned on having a car to drive out hours to our multiple destinations. They had US call their other locations to see if there were any cars , which there weren't. The agent helping was polite it could do nothing . She said what happened was an an internal problem where their system did not update availability, which allowed us to make a reservation. I can't believe this is the type of problem we are experiencing from such a big national company. Anyhow we are now scrambling to find another way to get to our reserved activities. So we don't lose our on our hundreds of dollars spent and they have already stole our time . Oh and after 40 minutes of calling various locations , the last agent said there is no point in calling because they can't do anything ! POOR Service! Avoid !!!!!!!

Very grateful for the Gretna Enterprise team - Noah and Kahlia went above and beyond to provide…read more10/10 customer service. They delivered the car rental to me, upgraded it at no cost, and were very accommodating to my unforeseen circumstances. All around very professional, super helpful, and top-notch cleanliness. Will certainly rent from again!

II give Damie Trahan, Jr a 5 star he assisted for apologizing for my 5 hour wait time I finally got…read morea car that was downsized from my reservation which smelled like dogs were i it. I was tired of waiting so I just purchased a air fresher to deal with the sent. I asked the manger India Buck did they have any other vehicles before I finally recieved a rental she said no. It was obivious she was concerned about getting other walk in customers out, than work with the present customer to show good customer service for the company satisfaction. So I waited until a returned vehicle was returned for 4.5 hours. There was other vehicles available and she could have offered a up size which I have received at other locations when there were no vehicles currently available, but she wanted me to pay a additional fee which I declined and didn't care about great customer service which keep the company in business and customers coming back. Trust me word of mouth and customer rating are important. I check to find out how long she was been on the job from another location and was told about 4 months and customers complained about lack of privacy I experienced that also. More training and customer service retraining is needed. Word of advice have the customer come to the counter do not conduct business from the service to a customer sitting in the waiting area this is a violation of customer privacy MS Buck!

Brandon and Adam were very professional on my rental and return. I think my complaint is with the…read moreway Hertz will accept a reservation request and confirm it even when there are no cars available. none. zip. nada. The solution is apparently to make a reservation and then call the location before coming over to see if they actually have the car you reserved. Sad but true. Live and learn! I will be very careful renting with Hertz in the future. Brandon was nice and professional when he told me there were dozens of reservations and no cars at all. What could he do? Well, he rented me a massive, huge, gigantic full-size heavy-duty Ram 2500 truck! Hey, I like adventure and this qualified! I got to drive this beast, very carefully, around New Orleans for a few days! What fun! I even parallel parked on Magazine Street! What a challenge! I didn't put a single ding in it and I did my best to avoid the infinite number of potholes in the roads around here. It rode like a tank and drove like a tank. The biggest challenge was actually getting into it! My wife is a strong tough sweet cookie as she climbed up there no problemo! It's high off the ground! I on the other hand, suffering with sciatica pain, had to experiment until I found a way to use my left foot and leg to climb up. Once I figured that out, life in a jacked up massive heavy duty truck land was good!

This is the second time that I have placed a reservation for this place and they have had no cars…read moreavailable. They offer me an upgrade but it's not free. You're going to pay full price and it's usually a $200 increase. I do not recommend this Hertz location if you go with Hertz at all I'll do my best to call customer service but they're probably not going to help cause they told me there was nothing they could do last time.

The 2 ladies who work at this location are very helpful. Just be patient, they will get to you and…read moretake their time with you as well.

Absolutely TERRIBLE experience and poor customer service. We had a reservation set for a WEEK! Only…read moreto get there during a storm to be told upon walking in that they were out of cars. EXTREMELY INCONSIDERATE. If you were OUT OF CARS who was going to take the initiative to contact the customers with reservations to inform them? You guys have NO IDEA how we had to move throughout our day in order to make this reservations. ALL FOR NOTHING! Shame on the staff and mostly management for allowing things to operate that way. You guys no respect for your customers and unfortunately not enough care to fake it.

Nola Black Car is the BEST Limousine service in New Orleans... Customer-Service is thru the roof…read more.. This Past Thanksgiving Holiday .. I flew from LAX to New Orleans .. And my driver .. Mohammed .. Picked me up at the airport in New Orleans And drove me to Mobile, Alabama .. He returned Saturday after Thanksgiving & drove me back to the airport .. To board my return flight to LA... Thank-You Mohammed for your continued service... Mohammed is professional & always on time... Great conversation .. Might I add .. The Denali SUV'S are immaculate... Happy-Holidays Mohammed... See you next year... Thank-You! -Grateful- ms. glen

From the initial quote until the minute we were dropped off our entire experience was terrific. The…read moreresponse of the company to my couple questions was within minutes. Our driver Telichia was terrific. She gave us some great tips on New Orleans and on top of that she was a terrific driver. The car was very clean. Thank you to Nola black car for all your great work.

I walked in wanting a small pick up truck due to my car being in the shop. They didn't have any…read moreavailable, but they accommodated me with one of the big GMC pickup trucks. Super respectful and helpful staff!

This is our second time (2023 and 2026) renting from this location. Jeaux Lambert the branch…read moremanager and his staff were all super helpful, wonderful customer service and accommodating. They put us in a minivan for our 5 day photographic roadtrip through Louisiana and Mississippi (2000 miles both trips). Read some poor reviews about competitors and so glad we chose to rent again from this location. And will do so when we come back.

We rented a 13 passenger van and pre-paid a month and a half in advance. The day we were leaving,…read morewe went to pick up the vehicle and NOTHING WAS AVAILABLE. The employee texted a few times and said the area manager said to go to the airport and they would have 2 large SUVs waiting for us and that we wouldn't have to pay anything above what we already paid. We get to the airport and they tell us all they have available is small cars. So we tell them what happened and before we can say which location sent us they say "Let me guess y'all came from Marrero, too. " and tell us we're the 3rd group that day that had a problem with that location.