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    Avis Car Rental

    1.0 (6 reviews)
    Closed 9:00 am - 1:00 pm

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    Budget - Rented car

    Budget

    1.7(96 reviews)
    5.5 miCentral Business District

    A strange experience, to a certain degree, but for me it worked out fine. I did have to wait about…read more15 minutes before they knew what car I was renting. I also had to wait about 15 minutes before I could drop off my car. Just seemed to me like they were under-staffed. But the staff that was there was very polite and efficient. My car was very clean. And ran well. The strange part is that you have to walk through the hotel, then out double doors then around a corner. Some people will find this very vexing. I personally gameify stuff like this in my head and thought it was eccentric, much like the city I was visiting, so no harm no foul for me.

    Location: Hilton New Orleans Riverside I prepaid for a…read moreone-way rental car with Budget TWO MONTHS in advance, expecting that reserving and paying early would guarantee a vehicle and make my trip stress-free. Instead, when I arrived at the location, I was told they did not have any cars available and that I would have to be placed on a waiting list. That is completely unacceptable considering I had already prepaid in full. If you take someone's money months ahead of time, there should absolutely be a car reserved for them. What makes this even worse is that I was never contacted beforehand to let me know there was an issue with my reservation. I only found out after arriving at the location, wasting my time and completely disrupting my travel plans. The staff offered no real solution, and when I called Budget customer service, I was told there were no one-way rentals available anywhere else either. Because of Budget's lack of professionalism and poor planning, I will never use Budget again after this experience.

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    Budget
    Budget
    Budget - Off to the left was someone standing that looked like the manager. No idea why they wouldn't wait on us

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    Off to the left was someone standing that looked like the manager. No idea why they wouldn't wait on us

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.6(21 reviews)
    1.1 mi

    Thanks again to James and the amazing service. My rental process went smoothly and timely. I can't…read moresay enough great things about the entire process. Warmly, Krystal F

    UPDATE 12/30/25: Changed my one star rating to five stars because that's the service I'm used…read morehaving at this location. The vehicle was to be retuned on 12/29/25 but because I was an hour after the 3 hour "grace period" the female associate wanted to charge me for another day. So I took the vehicle back, since I was being charged an additional day to bring back the next day. Upon returning, James was very gracious to remove the extra day from the total charges after explaining what happened. I was ecstatic and told him that I would certainly be back to do business. Prior review: Thanksgiving 2025, I went to pick up a minivan that I reserved 3 weeks in advance only to find out that they gave it away to another customer and wanted to put me in a much smaller box sized vehicle, as they had nothing else (at least that's what I was told). We scrambled around looking everywhere to rent a car because we were heading to see family in Florida and they were sold out all over. I even called as far as Slidell, Baton Rouge and Covington. Sold out everywhere. I was extremely ticked off with these people. We unfortunately had to drive our own SUV to Palm Beach, and I was not happy about that at all. I will say, National is much better at being transparent with their inventory. While they are an integrated network with Enterprise, they do not overbook, from my experience traveling over the country renting with them. When they're out of stock, they won't allow reservations but Enterprise does. Enterprise operates much like the airlines....will overbook and ask for forgiveness when they mess up your plans. I won't come here again, I'd much rather go to the airport and rent from National. Emerald members skip the entire counter experience, pick up the vehicle and checkout on the way out. This is much better and less complicated. These folks in "customer service" roles better be mindful that robots are taking jobs that humans are failing at. Just see what Amazon did, laid off 14,000 employees and invested in AI to their jobs. FYI...I would always book on Enterprise's website but just realized Priceline has better rates and cheaper full collision coverage, like $15 a day as opposed to $33.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.2(35 reviews)
    2.9 mi

    Very grateful for the Gretna Enterprise team - Noah and Kahlia went above and beyond to provide…read more10/10 customer service. They delivered the car rental to me, upgraded it at no cost, and were very accommodating to my unforeseen circumstances. All around very professional, super helpful, and top-notch cleanliness. Will certainly rent from again!

    II give Damie Trahan, Jr a 5 star he assisted for apologizing for my 5 hour wait time I finally got…read morea car that was downsized from my reservation which smelled like dogs were i it. I was tired of waiting so I just purchased a air fresher to deal with the sent. I asked the manger India Buck did they have any other vehicles before I finally recieved a rental she said no. It was obivious she was concerned about getting other walk in customers out, than work with the present customer to show good customer service for the company satisfaction. So I waited until a returned vehicle was returned for 4.5 hours. There was other vehicles available and she could have offered a up size which I have received at other locations when there were no vehicles currently available, but she wanted me to pay a additional fee which I declined and didn't care about great customer service which keep the company in business and customers coming back. Trust me word of mouth and customer rating are important. I check to find out how long she was been on the job from another location and was told about 4 months and customers complained about lack of privacy I experienced that also. More training and customer service retraining is needed. Word of advice have the customer come to the counter do not conduct business from the service to a customer sitting in the waiting area this is a violation of customer privacy MS Buck!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Hertz Rent A Car - Heavy Duty!

    Hertz Rent A Car

    1.5(29 reviews)
    2.7 mi

    Brandon and Adam were very professional on my rental and return. I think my complaint is with the…read moreway Hertz will accept a reservation request and confirm it even when there are no cars available. none. zip. nada. The solution is apparently to make a reservation and then call the location before coming over to see if they actually have the car you reserved. Sad but true. Live and learn! I will be very careful renting with Hertz in the future. Brandon was nice and professional when he told me there were dozens of reservations and no cars at all. What could he do? Well, he rented me a massive, huge, gigantic full-size heavy-duty Ram 2500 truck! Hey, I like adventure and this qualified! I got to drive this beast, very carefully, around New Orleans for a few days! What fun! I even parallel parked on Magazine Street! What a challenge! I didn't put a single ding in it and I did my best to avoid the infinite number of potholes in the roads around here. It rode like a tank and drove like a tank. The biggest challenge was actually getting into it! My wife is a strong tough sweet cookie as she climbed up there no problemo! It's high off the ground! I on the other hand, suffering with sciatica pain, had to experiment until I found a way to use my left foot and leg to climb up. Once I figured that out, life in a jacked up massive heavy duty truck land was good!

    This is the second time that I have placed a reservation for this place and they have had no cars…read moreavailable. They offer me an upgrade but it's not free. You're going to pay full price and it's usually a $200 increase. I do not recommend this Hertz location if you go with Hertz at all I'll do my best to call customer service but they're probably not going to help cause they told me there was nothing they could do last time.

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    Hertz Rent A Car - Try and drive this around New Orleans! I like a challenge!

    Try and drive this around New Orleans! I like a challenge!

    Hertz Rent A Car - Not much to see

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    Not much to see

    Avis Car Rental - carrental - Updated May 2026

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