Unfortunately, I do not live close to the funeral home and they were recommended by the cemetery…read morecaretaker where my father was buried. The service I used was to order a monument for my fathers gravesite. Working with the director was pleasant, but didn't seem that my business was really wanted since I was not local (our interactions were conducted via email and phone). I placed and order for the monument, above my requested budget, and was not provided any follow-up details for processing, timelines, etc... When I received the invoice in the mail, there were no line items broken out for the monument, services, or fees, just all bundled together into a single line item. After several e-mails (no responses), and follow-up calls, I was able to get a timeline for the placement of the monument (about 5 months). Now, the date provided for placement has come and gone and I have not heard from the director or home. I drove out to the gravesite and the cemetery has a placement ready for the monument but no monument is there. I am now forced to follow-up again to determine where the monument is and how much longer it will be. My only advice for the funeral home: follow-up and customer service goes a long way.

I had the opportunity to work with Finkenbinder (formerly Rothermel) during the recent…read moreunpleasantness of dealing with the death of a loved one. Despite the hardship that normally comes with this part of life, I have nothing but positive things to say about Finkenbinder / Rothermel. Dave my assigned funeral director handled anything and everything then I had to deal with during this time period. He boiled everything down and made it straightforward so that I could quickly make choices and pretty much guided me through the whole process. He definitely went above and beyond while helping me work through some issues with a county coroner's office. I've had to deal with many vendors and various services during this time, but I can honestly say that the funeral services for my father were one of the easiest parts of the entire ordeal. I cannot say enough I cannot say "thank you" enough as they were always right on point and handling things before I even thought of them. I highly recommend their services.

Respectful and helpful...this funeral home has a well trained staff who shows a good balance…read morebetween customer service and respecting privacy.

From the owner: Walk Worthy of the Callingread more

I have nothing but good things to say about my experience at Thompson's. He did a great job of…read morekeeping things on time, and keeping people safe. There were a lot of moving parts and he took care of them all. Felt like he cared about making sure our day was as smooth as possible. Thank you Steve!

If I could give this place a zero stars, I would. They are obviously just in it for the money and…read morenot to help people. My father recently passed away, and he had chosen this home. The owner seemed very nice and professional. However, he completely butchered my Dad's obituary, even calling him by the wrong name and listing other people's relatives. I emailed him and he fixed it right away though. At the meeting, nothing was mentioned about needing framed photos. Just pictures for the photo board. Other relatives brought in framed photos of themselves with my father, excluding me. I would have thought that the owner would have called or written to ask me for a framed photo. It seems ridiculous to exclude one of his kids. No call, nothing. ( My fiance organizes photo boards for funerals, and he regularly calls people to request photos) Then at the funeral, it was a disorganized mess. They did not organize a receiving line, which led to chaos. Once we left the church, we almost missed getting in the funeral car procession. Nobody directed us into the line. ( My fiance is in a wheelchair, so we were parked in a handicapped spot.). The man is nice enough, but obviously not a very good funeral director.

Great people. Classy high quality service. Great prices for what you're getting. Would highly…read morerecommend

My experience with the staff here was horrible. I forget the mans name but he was incredibly rude &…read moreinconsiderate to my current situation.