Unfortunately, I do not live close to the funeral home and they were recommended by the cemetery…read morecaretaker where my father was buried. The service I used was to order a monument for my fathers gravesite. Working with the director was pleasant, but didn't seem that my business was really wanted since I was not local (our interactions were conducted via email and phone). I placed and order for the monument, above my requested budget, and was not provided any follow-up details for processing, timelines, etc... When I received the invoice in the mail, there were no line items broken out for the monument, services, or fees, just all bundled together into a single line item. After several e-mails (no responses), and follow-up calls, I was able to get a timeline for the placement of the monument (about 5 months). Now, the date provided for placement has come and gone and I have not heard from the director or home. I drove out to the gravesite and the cemetery has a placement ready for the monument but no monument is there. I am now forced to follow-up again to determine where the monument is and how much longer it will be. My only advice for the funeral home: follow-up and customer service goes a long way.