I don't even know how to start with this post, and Corinna the owner of this place will fully…read moreexpect this poor review. My husband showed up late for the Sunday 3pm pick up for our puppy's first stay for the night of Saturday June 13, 2020 at the Mutt Lodge (Formerly Doggie Minder- why has the name changed over the years? Possibly bankruptcy issues/ lawsuits, I really don't know). She did not respond to our emails and phone calls to desperately get our dog back. We dropped by 3 different times trying to find someone. The office hours on Sunday are posted to be 4:30-5:30 pm and they never showed up to reopen so we can try to get our dog back on the day we expected to get him. So I imagine Corinna, not caring about customer service, decided she can make another $40 by not responding to our attempt to get our puppy back. Her excuse as to why the office did not open Sunday at 4:30-5:30 is due to Covid-19, but NOWHERE on the contract, website or signage does it state that their office hours have changed. Now she has sent harrassing emails threatening that the police are going to be charging us with theft as she is not acknowledging her part in this mess. Good luck to anyone that has to deal with this woman. We had been customers for years and purchased thousands of dollars worth of raw food for our previous dog and how her harrassing emails have just gone too far.

From the owner: We offer complete raw meals for dogs of all sizes and ages. We make it easy for you to switch to or…read morecontinue to feed your dog raw by making each portion a complete meal in a package. All you have to do is thaw and serve! Affordably priced, we are the only company in the GTA offering this type of service. We will even carry it to your car!

DO NOT BRING YOUR PET HERE. It's taken me over a year to…read morewrite this review, but I feel a responsibility to warn others. My first visit to this groomer with my dog seemed fine--she came home happy from a basic de-shedding appointment. But within 24 hours, everything changed. What should have been a routine grooming led to a nightmare: my dog developed post-grooming furunculosis, a severe bacterial infection that entered through her hair follicles and began eating away the skin on her back. Despite aggressive treatment and over $18,000 in vet bills, I had to say goodbye to my best friend just two days ago. This wasn't just bad luck--it was preventable. I reached out to the groomer multiple times to ask what products were used so my vet could understand what happened. I was ignored. The lack of accountability and transparency has been infuriating and heartbreaking. The trauma, pain, and grief my dog, myself, and my family have endured over the past year are beyond words. I feel robbed of the years we still should have had together. She was 65 lbs healthy and only 38 lbs by the end. The stress and pain she went through here sparked the end of it all. She came back confused, stressed... not wanting to eat, walk, play, or do anything. Please don't risk your pet's life. What happened to us started with one simple appointment. And it ended with unimaginable loss.

If I could give this groomers a 0 star I would. The worst groomers I have ever taken my dog to. I…read moreasked for a sanitary trim and the groomer completely shaved my dogs bum and now it's very irritated. This is not how you do a sanitary trim. I also asked for a face trim and it looks like a child cut it, his whole face is now uneven. The staff here do not care about your pets or their clients. Very unprofessional and inexperienced staff. It's not safe to bring your pets here. AVOID AT ALL COSTS!

The new owners are fantastic! I've known them for a couple of years now and when they said they…read morewere taking over this establishment, I knew they'd do an amazing job...and they have. They treat Brady like family...I once told them it was his birthday, and they went out of their way to make him a little treat and take birthday photos. Super cute! My go-to pet shop! It should be yours too....

New owners and a world of difference from the old. Hana loves coming here and is always excited to…read morevisit and buy her treats. The owners are welcoming and engaging with their customers.

Best place for your pets nutritional needs. The owner is very knowledgeable, not out for a buck…read more She really cares for her clients. The staff overall is very polite and helpful. I especially like the local support and wide variety. This is our only stop for our fur babies!

The folks at Dukes are the most knowledgeable and most accommodating pet food specialists you will…read moreever meet. They will always look after your pet's best interest and will match you with the right food that your budget and your pet needs. Big box pet foods stores cannot even come close to the service you will get from this store! Highly recommend!!!

I can't say enough great things about this upscale pet boutique!!! I have brought both my Berners…read morethere for the last 10+ years for dog food, treats, and grooming. Barry has always treated me so incredibly well and his prices can't be beat for the quality products + services provided. The staff are so friendly, knowledgeable and caring every time I visit :) I want to thank Trish personally for doing such an incredible job grooming my Yogi, today. For a 100lb Berner, I know it can't be an easy job. But she is an absolute angel with the sweetest demeanor. Yogi walked out looking and smelling like a million bucks!! Highly recommend you check this place out!! With gratitude, ~ Holly Harris

Unique selection of pet items. A young man was working at the time and didn't acknowledge me…read more Looked kind of miserable. A bit pricier but higher quality and nicer looking pet supplies than most other pet stores in the area.

left my puppy in a cage for 3+ hours no pee breaks for grooming she never received…read more Dropped her off at 1pm when I came back at 3:15 worried as I have not recived a call yet, wait 15 mins for anyone to even come over, I was then advised she will still be another hour OR SO. A this point she was stressed and I took her home. 4 hours for a grooming service? left in a cage? what was the point of making an appointment? shes a rescue and a puppy 3+ hours in a cage with no pee breaks is unacceptable and borderline abuse, I exped more from "animal lovers" Emily was horrible manager and should not be around animals as she's very desensitized to the care of animals. DO NOT BRING YOU PETS HERE!

Took my Chihuahua for a nail trim. I've tried this location 3 times in 4 years and each time…read morethey've rejected my dog. I've taken him for nail trims dozens of times, he's never, ever bitten a groomer. Her "evaluation" made him so anxious he backed into a corner while she kept swinging a leash at him. He never bared his teeth, growled, his hackles never raised...but they rejected him for grooming. This location should come with a disclaimer - calm, passive dogs only. The only reason I went there today is because my 2 regular places are closed on Mondays and my poor boy had 1 nail crossed over the other so, kind of an emergency today. I wouldn't recommend the groomers to anyone. ** I love this store's adoption program, I've adopted 2 cats from them.

4 employees and 0 customers inside the store. I walk in with my puppy and no one says hi or offers…read moreto help or come to the back of the store where all the dog supplies are. Only when we are at the door to leave does someone finally acknowledges we were present. Terrible service obviously. No one wants to assist. I'm not sure what they were all doing but selling wasn't one of them. Very good prices too. Too bad we won't be back.

From the owner: Bark & Fitz is a dedicated retailer of fine pet products with locations in Canada from…read morecoast-to-coast. As passionate animal lovers, we see cats and dogs as more than just pets; they are family members. We pride ourselves in carrying only the best available pet supplies and food on the market. We also have some of the best groomers in Whitby dedicated to making your dog look his best.

How can I select no stars…read more.. Went to this store location and met with a worker who told me to try out a sucker fish to help clean my beautiful beta fish's tank... two days later my beautiful boy Pierre is covered in spots and his lifeless body floated to the bottom, he was dead. The next day, I found my sucker fish, Jean Valijean, at the bottom of my tank... ALSO dead... pure white, stiff, and lifeless. He is now in my freezer so I can bring him back and get my money back. Extremely upset over my tank and beautiful fish, will not be buying another fish from petsmart, not worth the risk.

Walking around with a spray bottle and spraying dogs in the face is not acceptable and is something…read morethat should not be witnessed at a dog care facility. Please find someone who can interact with dogs in a positive manner in your daycare setting. Will be steering people away from here.

This is a great location if u r looking for a place to introduce your dog to water or other related…read moreneeds. The staff is amazing and they are great with your little ones. I would recommend it for sure. They have a small area outside letting them go 1/2 before getting into the pool. Staff is amazing with your little ones. Be ready to have a great time.

From the owner: "The trained professionals at The Indoor Dog Pool and Fitness Centre can be your facilitators as…read moreyou help your dog be the best they can be and live a great quality of life while having fun. Whether you want your dog to: Burn energy, learn to swim, loosen tight muscles, use up extra calories, boost confidence, build muscle, increase range of motion, learn to walk again, increase core strength and body awareness, reduce muscle spasms, adjust joint subluxations, just float and let the water work its magic on sore joints and muscles, or come in for one last swim for palliative care dogs....we are here to help make it happen. With your veterinarians' input, we can help your dog as they recuperate from injury or surgery."