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Hermitage Fix It Right Appliance Service

1.4 (61 reviews)
Closed 8:00 am - 8:00 pm

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Services - Hermitage Fix It Right Appliance Service

Cooktop repair

Appliance installation

Range installation

8 More Services

Range repair

Appliance repair

Stove installation

Stove repair

Dishwasher repair

Dryer repair

Refrigerator repair

Washer repair

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My broken door switch

Called to have the door switch on my front loader washing machine replaced, when I called the lady said it would be 60.00 and I was under the impression she meant for the part to be replaced. Communication was absent because she was meaning the 60.00 was the service fee (I just feel like she should have said that). They were able to get me an appointment very fast but there was a 4 hour window the repair person would show up so I had to be home all day. He came and took a look at said it would be 270.00 to fix which I was not going to do- he said the part at least cost them 100.00 (also he was very nice the price was just ridiculous). I still had to pay the 60.00 for him to come to my house. Ended up buying the part online for $24.00, watched a YouTube video and all I need to do is unscrew the old switch and screw back on the new one.

Screenshot of his text after midnight threatening us with a lawsuit for our review

This is the first time in my life where calling a repair man ended up with me at a police station ready to press charges for theft. I don't know how any of the positive reviews for this man could be real. Our interaction with Heath Holliman was one of the most bizarre and unprofessional events of my life. The woman in the office (who is apparently his wife) miscommunicated the details of the service fee so when Heath came out and quoted us differently, we brought this up and he immediately became belligerent and rude. He seemed to think we were trying to scam him out of something and became combative, would not let us even speak, and at one point told my husband if he didn't stop speaking about his wife, he would fight him. All of this is happening in our house after he's opened up our dryer and the parts are all over the place. He CONSTANTLY talked over us, interrupted us, and was extremely condescending. I've never in my life encountered someone so rude. When finally my husband refused to pay anything (Heath did not fix the dryer because we had our own parts and, as he so impolitely explained, "this is a business and I have to make money"), he literally took the manifold from our dryer and stormed out the door, telling us "good luck proving it [him stealing the manifold] in court." But we're not done. About a half hour later, he called us back and said he was going to be "the bigger man" and "make it right even though I don't owe it to you." I can honestly say I have no clue how this petty, back woods man child could possibly be a business owner, much less any sort of role model for the son he brought along with him, whose only real dealing with this whole thing was to be absolutely mortified by his father's inexcusable behavior. UPDATE: At midnight, he texts us to threaten us with a defamation of character suit if we do not remove the review.

Rudest man I have ever dealt with. Left a mess in my laundry room and said washer could not be fixed and stormed out. My husband said he could not believe someone could be that rude in business if he had not witnessed himself. The man's helper was so apologetic, poor guy. I gave a one star for the son who showed up who was so nice.

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11 years ago

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15 years ago

Very knowledgeable. Quick response. Was courteous and respectful. Upfront pricing and no surprises. Will use again.

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7 years ago

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13 years ago

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Review Highlights - Hermitage Fix It Right Appliance Service

Was courteous and respectful.

Mentioned in 3 reviews

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Hermitage Fix It Right Appliance Service - homeappliancerepair - Updated May 2026

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