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    Hermitage Bakery

    2.3 (28 reviews)
    PriceyBakeries
    Closed 5:30 am - 2:00 pm
    Updated 3 months ago

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    This is what we saw when the kid was lifted
    Brittany M.

    So I had a gender reveal party and ordered my cake from Hermitage Bakery, it was a $70 cake!! We picked the cake up and it was beautiful. The lady said "this is the only box we have". It was a box for a large sheet cake, while my cake I ordered was a 14 inch circle cake, it didn't fit in the box, the box was huge in length and not tall enough in height. Then she puts the lid on, which just sitting on top of the cake, not the box.. the cake was higher than the box! But I just assumed, hey they know what they are doing, they make cakes all the time. The Cale went into my hatchback truck, with nothing touching it, nothing else was even in the trunk. We got home, party starts in 20 minutes, looked at the cake and the icing is all smeared, can't even tell what it was supposed to say!! I called them, the girl put me on hold then said the decorator is still there if I bring the cake back in they can fix it. I told her I didn't have time and hung up. They're the ones who put a lid on top on the box knowing the cake was too high. Well, I had my sister take the cake back and when she got there they said "it's a $15 decoration fee". WHAT?!?! So you ppl want me to spend almost $100 on a cake and put me thru stress on my party day too? Wow?! I refused to pay the $15 and demanded that they fix it. The girl called the owner and he/she said "they would fix it, but make sure when they put it back in the box that I don't put something on top pf the box again". I said "umm no! How about u guys don't even put a lid back on it bc the same thing will happen since u guys don't even have the right box for the cake in the first place!! I repeat DO NOT PUT A LID ON!!!" I have to say the girl who answered the phone handled my attitude pretty well bc I was 100% worked up, but with good reason. They tried to blame me for their mistake. If they would have had the correct box to use for this cake then the problem would have been avoided. In the future Hermitage Bakery, if someone is paying $70 for a cake, make sure you use the correct box so the cake doesn't get ruined, and don't blame the customer, saying I must of pushed down on the lid or had something on top of the box. Ugh!!!. If the owner/ manager would like to talk with me I would love a phone call bc I've already told my family and friends to never order from here again.

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    7 months ago

    Best Donuts in the area all fresh And made from scratch everyday a must try wont be disappointed

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    2 years ago

    This is a very nice donut place especially if they are fresh. The filled donuts with icing are the best and their Italian bread is great.

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    3 years ago

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    2 years ago

    Everything is always fresh and delicious. We are never disappointed. They have a great selection as well.

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    2 years ago

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    3 years ago

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    4 years ago

    Place is very dirty so are the employees, bought five different items all stale! Why go to a bakery to buy stale?

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    7 years ago

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    12 years ago

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    4 years ago

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    8 years ago

    $9.50 for a dozen cookies - WOW ! Bigger and better at Giant Eagle or WalMart for $3.49 to $3.99.

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    7 years ago

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